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Cunard is committed to respecting and protecting your privacy and helping you make the most of your time on the Internet within a trusted environment. The Cunard Privacy Policy (“Privacy Policy”) applies to the cunard.com website and governs its data collection, usage and services. This Privacy Policy discloses how we collect, protect, use and share information gathered about you on our website. If you use this site, you explicitly agree to the terms and conditions of the Privacy Policy in effect at the time of your use.  We hope that this disclosure will help increase your confidence in our website and enhance your experience on the Internet.  Please read our Privacy Policy to understand:

Information We Collect
You can visit our website without divulging any personally identifiable information including your email address. Our website does not collect personally identifiable information about individuals except when such individuals specifically provide such information on a voluntary basis, such as when registering at our website, requesting a brochure or video, or accessing our cruise booking application. Cunard uses such information collected primarily to provide better customer service to you, to improve and customize the content you see, to provide the products, services or membership benefits you request, and to contact you about special promotions and new products.

Site Use Information
Our web servers may collect the domain names of visitors to our site. This information may be aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. Cunard may use this information to measure the use of our site and to improve the content we offer. We may share with third parties this experiential information or other data which does not personally identify visitors to our site. This might include tour or ship preferences of all visitors to our site, for example.

Use of Cookies
Our website uses "cookies" to help personalize your online experience, such as recognizing your name when you revisit. A cookie is a text file that is anonymously placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
You also have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website or have some of our services, such as planning a cruise, making a reservation, or being automatically recognized as a registered user, function properly.

Information You Provide to Us
You are not required to register in order to access our site. If you send us an email or register on our site we may collect information about you.  Certain portions of our site are restricted to registered users or passengers with confirmed bookings.  Any information you provide is purely voluntary.
There are several areas on the site where you may provide personal information or may be required to register to obtain access to certain online services not available to anonymous visitors.  These include Voyage Personalizer, World Club, Booking Request, Book on Line, Guest Forms, Gift Forms, Brochure Requests, Shore Excursions, Contact Us, Sign Up E-News and Special Offers, and Travel Agent Locator. You may apply for employment online through our site.  Travel agents may register with Cunard through the One Source site linked from our site.

When you register on our site, you may be required to provide your email address and to select a password to be used to access your information.  To access Voyage Personalizer you may be required to use your name and a valid booking number obtained from Cunard.  If you want to book travel or other services through our site, you may be required to register in advance in order to obtain access.
When you register we collect information which may include your name, address, gender, birth date and email address, your telephone number, special occasion dates, vacation and dietary preferences, health requirements, and passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency. ("Profile Information")
Information collected in the Voyage Personalizer may include Profile Information for yourself and those traveling with you.

Information collected through the online job application may include name, address, telephone and fax numbers, email address, age, education history, military service, immigration status and employment history. (“Employment Information”)  Job applicants may choose to provide this information by mail or fax instead of through the site.  

 
Passengers are not required to use Voyage Personalizer to submit information before they begin their cruise; the same information, which is required before boarding, can be provided over the telephone by calling 1-800-7-CUNARD or can be provided at the point of embarkation on forms available from Cunard.  Using the Voyage Personalizer will speed up your boarding process because information is submitted in advance. This information may be shared with governmental agencies including Customs or the Department of Homeland Security, with medical staff and with Cunard personnel. We may keep your credit card and passport information on file and on our servers to enable you to make purchases on board more easily and to facilitate your boarding procedure.

You may also choose how you would like to receive information from us, by mail, email or telephone. If you send us an email or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with upcoming events, cruises, packages and other information about Cunard.

By providing personal information through this site you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with our medical staff, affiliated companies or third parties, for instance, if you require a wheelchair or have dietary preferences. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy.

Email Promotions
You may subscribe to our email promotions program by registering on our website and ensuring that Signing Up for E-News and Special Offers is selected. By using a password when registering, you are securing your subscription to receive email promotions and special offers. You may unsubscribe or change your email address for email promotions and special offers at any time by following the instructions mentioned prominently within each email promotion and special offer.

Promotions, Contests or Sweepstakes
From time to time we may offer promotions, contests or sweepstakes on our site.  If you choose to participate we will collect information including your name, address, age, telephone number and email address.  We may also request other information some of which may be optional.  We use the information you provide for purposes of conducting the promotion and for other purposes described in this Privacy Policy. Promotions may be sponsored by Cunard alone or with another sponsor or by a third party.  Information you provide may be shared with the sponsor or third parties in accordance with this Privacy Policy. You must be over 18 to participate in any promotion or sweepstakes.  When you participate in a promotion you are subject to the Official Rules governing that promotion which will be posted on the site.

Child Privacy
Because of the nature of our business, our website products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children under 13. If we have reason to believe that information is being provided by a person under the age of 13 we will not collect the information.

Your Access to Your Information
You may, at any time, make changes or corrections to your Profile Information or preferences, or delete them, simply by visiting the My Profile page of the site and providing your email address and password. You may access your Voyage Personalizer Information at any time to add, change or delete information by simply logging in to the Voyage Personalizer section using your name and booking number.  You may also direct us to change or delete your information by fax, mail or email at the addresses and numbers provided below. You can direct us to delete your email address from our mailing list simply by following the instructions on any email you receive. We will act on your instructions promptly, but making changes or deleting information may two weeks or more to become effective.

Disclosing Information to Third Parties
We do not sell our subscribers' information to third parties but we may share your information with our affiliated companies or with third parties. We will reveal personal information to unaffiliated third parties only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notice Disclosure or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); or (6) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.

Your California and Rhode Island Privacy Rights.
Cunard may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to.  In order to opt out of such sharing please write to us at Cunard Line, Attn: Privacy Policy, 24303 Town Center Drive, Valencia, CA 91355-0908.

Security Procedures to Protect Information
Our site uses SSL (Secure Sockets Layer) security technology to encrypt information you provide to us through the Site, but any information you provide us by email is unencrypted. SSL is an industry-standard protocol for encryption over the internet.  Data transmission over the internet is never 100% secure.
While we take steps to protect your personal information and keep it secure, you also play a role in protecting your information. You can help to maintain the security of your online transactions by not sharing your booking number or password with anyone.   Cunard cannot guaranty the security of any information you transmit to us or from our site, and therefore you use our site at your own risk.

Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Cunard’s site may contain links to other sites such as our affiliates and third parties. This Privacy Policy only addresses Cunard’s use and disclosure of your information collected on this site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.

Changes to this Privacy Policy
We will occasionally amend this Privacy Policy to reflect company and customer feedback and we reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy Policy to be informed of how Cunard is committed to protecting your information and providing you with improved content on our website in order to enhance your online cruise planning experience. If we make material changes to this Privacy Policy we will post the revised Privacy Policy and the revised effective date on this site.

Your Comments are Appreciated
If you have any questions or comments regarding our Privacy Policy or our website, you can contact us at Cunard Line, Attn: Privacy Policy, 24303 Town Center Drive, Valencia, CA 91355-0908, Tel. 1-800-7-CUNARD.

This site is owned by Carnival plc, trading as Cunard Line, and operated by Quick Silver Assoc. Inc.

Effective Date: As of January 2007
© Copyright 2008 by Carnival plc, trading as Cunard Line. All rights reserved.