Terms and Conditions of the Cunard World Club
1. Membership
Membership of the Cunard World Club is automatically awarded on completion of your first voyage with Cunard. Voyages and nights on board are awarded to members following the completion of each Cunard voyage. Membership is only available to individuals over the age of 18 and not to groups or companies. Your membership account must be held in your full name as it appears in your passport. You must book in your country of residence and quote your Cunard World Club membership number and the membership number of all individuals in your party, at the time of booking to ensure that memberships are automatically updated and all benefits are received once on board. Cunard may cancel your membership and delete your account (including details of all voyages and nights completed and your account history) if you have not booked or traveled on a Cunard voyage for a period of ten years.
2. Voyages and nights on board
Your membership tier is defined by the number of Cunard voyages or nights on board you have completed. Voyages or nights on board will be accrued on completion of the voyage on which they were earned (except on World Voyages, where nights on board are accrued at the end of each segment, as defined by Cunard). Where your voyage is made up of one or more voyages, but you have booked as one voyage and have just one booking reference, this will be treated as one voyage only. You will not accrue a voyage or nights on board: in respect of any time spent traveling or in a hotel, for example as part of a fly-voyage or land tour; in respect of any time you would have spent on a Cunard ship but for the cancellation or curtailment of that voyage, for whatever reason; in respect of time spent by other members of your party or family (whether or not they are Cunard World Club members), or for unused berths in your stateroom; in respect of any nights gained or lost through traveling over the International Date Line during a World Voyage or segments of a World Voyage. Voyages and nights on board are personal to you and may not be transferred to any other person.
3. Benefits
All benefits are subject to availability and all benefits may be withdrawn or altered at the absolute discretion of the Cunard World Club. Without limitation, we reserve the right to make exclusions or exceptions to the availability of benefits. Some benefits may not be available on voyages of 5 nights or less.
All on board Cunard World Club benefits will be the same regardless of where you reside. However, for Cunard World Club members who live outside the UK, North America, Australia, New Zealand and Germany, we reserve the right not to send you all the information we send to members resident in these regions, e.g. promotional mailings and The Cunarder magazine. Brochures showing fares in your local currency may be obtained from your Cunard travel agent.
Benefits are personal to you and not transferable. No cash alternative is available. No benefit may be claimed retrospectively, i.e. by claiming a benefit that you were entitled to claim but which you did not claim at the time when you were entitled to do so, claimed in respect of nights spent on a ship for inaugural and overnight events, as an invitee of a charterer of a Cunard ship or any voyage on which you have traveled on a reduced rate fare or as a concession (a list of concessionary types may be obtained from us on request).
During World Voyages your benefits will be reset at the end of each segment, as defined by Cunard. We will invite you to one Cunard World Club Party and one Senior Officers’ Party, where applicable, during your time on board. On longer voyages (which are made up of multiple voyages) you will receive one set of benefits only. On back-to-back voyages we may for operational reasons need to restrict the number of invitations you receive, where applicable, to the Cunard World Club party and Senior Officers’ party to one during your time on board.
4. Data protection
Cunard will use information about your previous, current and upcoming bookings to calculate your Cunard World Club tier and the benefits you are entitled to. Should you choose to exercise your right of erasure, this will permanently affect your membership tier for future voyages.
You can see our full privacy notice, including information on your rights and how to contact our Privacy & Data Protection team, at cunard.com
5. Disclaimer and contact
We reserve the right to terminate the Cunard World Club or change these terms and conditions at any time without notice. Cunard will not be liable for refunds or for damages resulting from any changes to any aspect of the Cunard World Club or for damages resulting from failure to deliver any services forming part of the program. You should review these terms and conditions periodically for changes.
General Queries relating to Cunard World Club membership should be addressed to:
Cunard Line UK
0344 338 8655^
ukworld.club@cunard.co.uk
^local call charges apply.
Cunard Line North America
1 800-728-6273
Cunard Line Australia
13 24 41
loyalty@cunardline.com.au
Cunard Line New Zealand
0800 543 431
loyalty@cunardline.com.au
Cunard Line Germany
+49 (0) 40 415 33 555
kundenservice@cunard.co.uk
Cunard Line EMEA
+44 (0) 2380 657064
kundenservice@cunard.co.uk
You should review these terms and conditions periodically for changes by visiting: www.cunard.com/cwc
