Your on board needs

We welcome guests on board with disabilities and reduced mobility, and we aim to make everyone's stay as relaxing and comfortable as possible.

A voyage with Cunard is a uniquely different holiday experience. With your comfort and safety in mind, please carefully consider all your on board needs including any disabilities, care requirements, and health so that we can ensure that your holiday is enjoyed to the full. Please read the information on the pages below very carefully before you complete the on board needs questionnaire on My Cunard (accessible after you have booked your voyage). This explains what we can and, in some cases, cannot accommodate. Please ensure you complete this as soon as possible after booking, and no later than two weeks before you sail.

We hope that the following information is useful in ensuring that a holiday with Cunard will suit your requirements. However, if you have any other questions relating to accessibility, please contact us via the Contact Us page and select the ‘Accessibility’ option from the dropdown list provided. A member of our White Star Support team will then be in contact to assist you further. 

Before you board

Find out more about what information we require before you step on board, to make your holiday as smooth as possible.

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Impairments and conditions

Check our list of provisions for guests with specific impairments, health conditions and dietary requirements, to see what we can do for you.

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Medical and mobility equipment

Check our information on medical and mobility equipment on board, including our wheelchair and scooter policy.

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Assistance dogs

Check our requirements and international regulations around assistance dogs when travelling by sea.

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Accessibility on board

Further information around our on board capabilities, including accessible staterooms, children's facilities and emergency protocols.

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Accessibility on shore

Details on accessible Shore Experiences, transfers, embarkation and disembarkation.

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For further information on the EU Regulation 1177/2010 on the rights of passengers when travelling by sea and inland waterway, please visit our consumer protection webpage.