Accessibility on board

We want everyone to enjoy our ships to their full potential while staying safe. Here are some key things you need to be aware of:

• Our ships are very large, and distances between venues may be a challenge for those with impaired mobility
• The ships’ doors are heavy
• The majority of public areas and venues have level or ramped access
• There are raised door thresholds throughout the ships, and specifically out onto open deck areas, which need to be navigated with care
• Some non-accessible public bathrooms have a threshold (high steps into the bathroom)
• You may find certain areas of the ship narrower than you are used to, including stateroom doors
• In the interest of your own safety and that of other guests, mobility scooters and wheelchairs must be used at a safe speed at all times
• The launderettes on board are not accessible

Lifts

Lift sizes vary on our ships. It can be tight to fit mobility aids in and out of them. Lifts can be busy. You may encounter delays on embarkation day and when disembarking, when other guests are getting on or off around the same time. Please pay careful attention to staircases that are close to the lifts. Lifts are designed and positioned so that people can use them without assistance.

For guests travelling with mobility equipment, it is important to check you can fit into the lifts. Current lift sizes on board are as follows (all dimensions in cm):

Queen Mary 2

• Passenger (large): Entrance 110, Width 110, Depth 233, Height 220
• Passenger (small): Entrance 110, Width 110, Depth 143, Height 220
• Accessibility: Entrance 90, Width 97, Depth 143, Height 225
• Panoramic: Entrance 89, Width 89, Depth 208, Height 220

Queen Victoria

• All lifts: Entrance 110, Width 152, Depth 160, Height 200

Queen Elizabeth

• All lifts: Entrance 109, Width 167, Depth 228, Height 199

Queen Anne

• Forward, Midship, Aft: Entrance 110, Width 175, Depth 160, Height 220
• Tender platform ADA: Entrance 85, Width 120, Depth 122, Height 205
  

Theatres

We want all guests to enjoy our world-class on board entertainment in comfort. Our entertainment venues have allocated spaces for guests watching the performances from their wheelchair or mobility scooter with seating nearby for carers or travelling companions. These are allocated on a first-come, first-served basis to full-time wheelchair users. The number of wheelchairs and mobility scooters will be reviewed and allocated the best spaces. If the theatre is full, you may be required to attend an alternative show. Each ship has different arrangements for the safe storage of mobility aids during performances. Please talk to the Entertainment team on board for guidance.

Pools

All of our ships offer a pool hoist with chair (subject to a weight limit). This may need to be booked at the purser's desk with 24 hours' notice. Pool crew are trained to assist in operating the pool hoists, however cannot help guests in and out of the hoist. To safely use the hoist, you need to be able to safely transfer yourself in and out of the pool hoist chair, be assisted by your companion/carer, or bring additional personal hoisting equipment.

• Queen Mary 2 (weight limit 21 stone/134 kg):  Mareel spa pool, Pavilion pool
  
• Queen Elizabeth (weight limit 22 stone/140 kg): Pavilion and Lido pools
• Queen Victoria (weight limit 22 stone /140 kg): Pavilion pool
• Queen Anne (weight limit 21 stone/134 kg): Pavilion pool and starboard side whirlpool, Lido pool

Any guest who is a full-time wheelchair or mobility scooter user or requires the use of their device inside their stateroom, must be booked into an accessible stateroom or selected suite that provides the space and features required to suit guest’s needs. If you tell us (on your on board needs questionnaire) that you will be bringing mobility equipment and the stateroom you have chosen is not a fully accessible stateroom or selected suite, there may be insufficient room to manoeuvre your mobility aid. Therefore, we may need to contact you to discuss other stateroom options.

All of our accessible staterooms feature:

• Wide doorways into the stateroom and bathroom
• Sufficient floor space for manoeuvring a wheelchair or mobility scooter
• Wet-room-style bathrooms
• Grab rails for shower and toilet
• Pull-down shower seat
• Flush thresholds between bathroom and stateroom
• Ramped access to the balcony (for balcony staterooms)

Stateroom door widths

Stateroom door widths are listed below. Please note that these sizes apply to the majority of staterooms, but some exceptions apply. For specific details, please contact our Customer Contact Centre or your travel agent.

• Queen Mary 2
  • Queens Grill (Q1,2) – 76cm
  • Queens Grill (Q3,4,5,6) – 65cm
    
  • Princess Grill – 61cm
    
  • Britannia Inside/Oceanview/Balcony – 61cm
  • Adapted staterooms – 81cm

• Queen Victoria
  • Queens Grill – 84cm
    
  • Princess Grill – 60cm
    
  • Britannia Inside/Oceanview/Balcony – 60cm
  • Adapted staterooms – 86cm

• Queen Elizabeth
  • Queens Grill – 83cm
    
  • Princess Grill / Britannia Inside/Oceanview/Balcony – 61cm
  • Adapted staterooms – 86cm

• Queen Anne
  • Queens Grill (Q1) – 118cm
  • Queens Grill (Q2) – 84cm
  • Queens Grill (Q3-Q6) – 83cm
  • Princess Grill – 61cm
  • Britannia Inside/Oceanview/Balcony – 61cm
  • All adapted staterooms – 83cm

Accessible staterooms

"Accessible staterooms" listed below are staterooms suitable for users of manual wheelchairs, mobility scooters, and other powered mobility devices.

• Queen Mary 2
  • Queens Grill: 10001, 9034, 9025, 8130, 8129 and 8127
  • Princess Grill: 10053 and 10034
  • Britannia Balcony: 8128, 8126 and 8124
  • Britannia Oceanview: 6047, 6040, 6010, 6009, 6002, 6001, 5269, 5267, 5250, 5248, 5019, 4019 and 4016
  • Britannia Inside: 6050, 6037, 5223, 5176, 5130, 5057, 5013 and 4042

• Queen Victoria
  • Queens Grill: 7030
  • Princess Grill: 4097 and 4095
  • Britannia Club Balcony: 8092  
  • Britannia Balcony: 8127, 8125, 8093, 7087, 7072, 6113, 6108, 6002, 6001, 5110, 5105, 4108 and 4103
  • Britannia Deluxe Inside: 6093, 6089 and 6083

• Queen Elizabeth
  • Queens Grill: 7030
  • Princess Grill: 4097 and 4095
  • Britannia Club Balcony: 8092
  • Britannia Balcony: 8127, 8125, 8093, 7093, 7072, 6113, 6108, 6004, 6003, 5110, 5105, 4108 and 4103
  • Britannia Deluxe Inside: 6093, 6089 and 6083

• Queen Anne
  • Queens Grill: 7133 and 7102
  • Princess Grill: 7139 and 7137  
  • Britannia Club Balcony: 6129 and 6127            
  • Britannia Balcony: 8171, 8169, 8152, 8150, 6174, 6172, 5187, 5166, 5066, 5064, 5063, 5061, 4195, 4166, 4125 and 4110
  • Britannia Oceanview: 1100, 1098, 1096, 1095, 1093 and 1091  
  • Britannia Inside: 9074, 7163, 7155, 7111 and 7109         

Non-adapted staterooms

"Non-adapted staterooms" are suitable for part-time manual wheelchair users who do not need their wheelchair to move around the room. In these staterooms, access to the ensuite is via a raised threshold, and a step is required to enter the bath/shower. 

In non-adapted staterooms, if you wish to bring a mobility device it must:

1. Collapse to a width less than 50 cm (width must be less than 65 cm when uncollapsed)
2. Collapse to a length less than 100 cm
3. Have no removable parts
4. Weigh less than 23 kg

Please note that we are unable to accept powered mobility devices in non-adapted staterooms, except in selected suites listed below, which are suitable for powered mobility devices that are collapsible and meet the four requirements above.

Non-adapted staterooms that are suitable for a collapsible powered mobility device

• Queen Mary 2 
  • All Queens Grill and Princess Grill Suites, except those listed as fully accessible staterooms above

• Queen Victoria 
  • All Queens Grill Suites, except those listed as fully accessible staterooms above
  • Princess Grill Suites: 5001 and 5002

• Queen Elizabeth
  • All Queens Grill Suites, except those listed as fully accessible staterooms above
  • Princess Grill Suites: 5001 and 5002

• Queen Anne 
  • All Queens Grill Suites, except those listed as fully accessible above

Whether full-time or part-time, all wheelchair/mobility scooter users must store their device inside their stateroom or suite. They cannot be left in the corridors. Please note that crew are unable to support in moving the wheelchairs/scooters in or out of staterooms or suites.

Accessible stateroom bathrooms

The accessible stateroom bathrooms are wet-room style shower rooms with a flush threshold into the stateroom. They have roll in showers that have hand rails and pull-down shower seats. There are also grab rails on both sides of the toilet; one is fixed and the other is pull-down.

Accessible stateroom baths and showers have a non-slip floor however, if required, a bath or shower mat can be requested once on board, subject to availability. Further information regarding additional mobility equipment that we can provide can be found on our mobility and medical equipment webpage.

We are unable to make any structural changes to the stateroom once you are on board, temporary or otherwise. If there is any further information that you require about the staterooms that has not been covered below, such as the location of grab rails, please do not hesitate to contact us via the Contact Us page and select the ‘Accessibility’ option from the dropdown list provided.

Wheelchair accessible toilets can be located on the following decks on each ship:

• Queen Mary 2: Decks 1, 3, 6, 7, 8, 9, 11
• Queen Victoria: Decks 1, 2, 3, 9, 10, 11
  
• Queen Elizabeth: Decks 1, 2, 3, 9, 10, 11 
  
• Queen Anne: Decks 1, 2, 3, 9, 10, 11, 12, 14
  

For full deckplans please visit our ship pages.

While emergencies on board are rare, it's important you know what to do should one occur. All guests are required to attend their muster stations and observe safety information on in-stateroom televisions prior to departure after having embarked. In a real emergency, you should act as per the instructions shown on the safety poster on the back of your suite or stateroom door, instructions given at the muster drill, instructions given over the public address system, or those given by the ship’s company.

Additional assistance in an emergency

If you have a disability or reduced mobility which might mean that you require additional assistance in an emergency situation, you must advise us at the time of booking or as soon as the need is known. Our disability team will then collate this information and ensure that each ship has a list of guests who require extra assistance, together with their stateroom numbers, before the ship sails. Please note that anyone who is a full or part-time user of a wheelchair, mobility scooter, or other powered mobility device must be registered for evacuation chair assistance. For anyone who uses a mobility aid, we strongly recommend you register as requiring 1-to-1 assistance.

In the event of an emergency and when guests are called to their muster/assembly stations, all guest staterooms are checked and evacuated. Any guest who requires assistance getting from their stateroom to the muster/assembly station will be given the required assistance by the ship’s specially trained assistance team. Special evacuation chairs are available on all ships which will be utilised to transport guests to the muster/assembly stations if required. This assistance will be arranged by the stateroom stewards evacuating the staterooms. In the event that a guest is away from their stateroom, either on the open decks or in a public room, at the onset of an emergency, these areas are also checked and evacuated. In this event any guest requiring assistance would be taken directly to their muster station by the assistance team and a life jacket would be provided at the muster/assembly station. This assistance will be arranged by the crew members assigned to evacuate these areas. Similarly, if a guest requiring assistance presents themselves on a stairway at the onset of an emergency, this assistance will be arranged by a stairway guide. Stairway guides are present on all stairways designated as guest evacuation routes, which may include crew stairways.

Please note that in the event of an emergency, guests with restricted mobility will not be able to use the lifts (as with standard worldwide emergency procedures, lifts are not to be used in emergency situations due to the risk of becoming trapped in the event of a power failure). Please also note that in the event of an emergency, those guests using motorised wheelchairs or scooters will need to be transferred to either a regular wheelchair or evacuation chair. It is not possible for the assistance team to transport guests in motorised wheelchairs or scooters down the stairs, due to the additional weight and the subsequent risk of injury to the guest and members of the assistance team in attempting this.

We encourage all children to use our children's facilities on board. However, we do not provide one-to-one support or care. If your child requires this, then a parent or carer will need to be present at all times.

If your child has a disability or medical requirements and would like to take part in our activity programme, please speak with our youth teams when you are on board. We kindly ask that you provide as much information as possible to support our youth team in caring for your child when registering your child to use the children's clubs, which you can do via My Cunard at 15 days before departure. You will also need to complete the on board needs questionnaire (also on My Cunard) as soon as possible after booking.