Jewellery, binoculars, or watches Electrical items (including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item) Handbags/clutch bags, purses and wallets Passports

Clothing/shoes (including swimwear/underwear)* Medical items such as medication Cosmetic items and toiletries Items that have been in close body contact (hearing aids/dental items, including electric toothbrushes) Duty-free items Consumables of any kind Debit/credit cards - these are securely destroyed at the end of the cruise if not reclaimed during the cruise (unless found inside a purse/wallet, these are returned as a complete item) Hazardous, objectionable, or perishable items (this includes lighters, e-cigarettes, food, highly flammable substances) *If clothing is found in a suit carrier/case with luggage labels we will follow our standard baggage handling process and return it to its owner

How to submit a claim for a lost item?

If your lost item is not on the above non-returnable list, you can submit a lost item claim by completing a claim form .

Who are Complete Lost Property Service (CLPS)?

Complete Lost Property Service (CLPS) offers a smart approach to lost property management, ensuring items can be returned to their rightful owners and handling the end-to-end life cycle of lost and found items, ensuring items are handled in a safe, ethical, and sustainable way.

Why have we partnered with Complete Lost Property Service (CLPS)?

With thousands of guests travelling with us on each sailing, we receive a high number of enquiries relating to lost items. CLPS offer a more automated and streamlined process, ensuring these requests can be handled more efficiently and items are returned to our guests in a timely manner.

Butler places luggage on bed in guest's stateroom on board Queen Mary 2

Lost property

With thousands of guests travelling with us on board every sailing,it is understandable that at times items may be misplaced and left behind. If you have lost an item on board one of our ships, rest assured we will do all we can to help reunite you with your belongings.

We want the process to be quick, helpful, and effortless so we have partnered with Complete Lost Property Service (CLPS) who offer a lost property management solution to support the end-to-end journey of lost property handling from collecting, storing and reuniting lost items with their owner.

Please note that due to the volume of lost property, limited storage room, and safety and hygienic reasons, not all lost items will be landed, so please see the list of ‘non-returnable’ items before submitting a claim as these items will be disposed of onboard.

If your personal belongings relate to one of the following items on our ‘returnable items’ list, please submit a claim form to initiate the lost property process.

Clothing/shoes (including swimwear/underwear)*
Medical items such as medication
Cosmetic items and toiletries
Items that have been in close body contact (hearing aids/dental items, including electric toothbrushes)
Duty-free items
Consumables of any kind
Debit/credit cards - these are securely destroyed at the end of the cruise if not reclaimed during the cruise (unless found inside a purse/wallet, these are returned as a complete item)
Hazardous, objectionable, or perishable items (this includes lighters, e-cigarettes, food, highly flammable substances)

*If clothing is found in a suit carrier/case with luggage labels we will follow our standard baggage handling process and return it to its owner

It is important to note that lost/left items are often found on disembarkation day while our ships are being prepared for their next voyage. This will result in items being stored on board for the next sailing before being offloaded to start the lost property handling process. We would therefore kindly ask for your patience as, depending on the cruise duration, it could take a little time before we are able to locate and match your item. You can however submit a claim form through the below link to start the process. This service is provided through the Not Lost platform.

We would ask you to allow at least 21 days** from submitting an enquiry before chasing a lost item as this allows the ships to complete their itinerary, offload the item(s), and for it to be received by Complete Lost Property Service (CLPS)

** The above time frame can be longer during times such as our ‘fly-cruise season’ and when the ships are on World Voyages, as lost property will remain on board until we can get it returned to the UK.

Please note, we hold items for 3 months from when they are received.

Lost Property Claim Form

If your item(s) have been located and are in the returnable items list, they will appear after your search. You can validate and claim your item and arrange postage.

If the item isn’t located on the system straight away (but is on the returnable items list) after your search, then you will need to register the item as missing. This will then be recorded on our system of record where frequent searches take place against new items uploaded.

You will then be contacted if there is a match, and we believe your property has been received to inform you of the next steps.

We reserve the right to dispose of or donate any unclaimed items. Any items that are still unclaimed after 3 months will be ethically and sustainably resold, repurposed, or donated.

We remove and securely destroy any personal data as part of the end-of-life recycling process using Waste Electrical and Electronic Equipment Directive (WEEE) approved ‘wiping’ process for all electronics/data storage.

Complete Lost Property Service (CLPS) will only process the information you provide as part of your lost inquiry to locate your item and ensure it is returned to you.

CLPS is governed by Zero Burden Services (ZBS) Privacy Policy, Terms of Service. For information regarding Complete Lost Property Service use and processing of your information, please visit https://completelostpropertyservice.com/privacy-policy/

Man and woman admire the view from the deck of a Cunard Queen

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