When does my FCC expire?

If your booking was cancelled by Cunard due to Covid-19, your FCC has no expiry date and can be used at any time. FCCs issued as a gesture of goodwill, for example as a result of denied boarding or isolation, are valid for two years from the date of issue.

Can I use my FCC to pay for my travelling companion's fare?

If your FCC was issued as a result of Cunard cancelling your voyage due to our pause in operations caused by Covid-19 then yes, your FCC can be applied against multiple people on the same booking. Unfortunately, FCCs issued as a gesture of goodwill cannot be used in this way.

Can I use my FCC to pay for my flights and hotel bookings?

If your FCC was issued as a result of Cunard cancelling your voyage due to our pause in operations caused by Covid-19 then yes, your FCC can be used to pay for your flights and hotels booked with Cunard.

What happens if the voyage I want to use my FCC on is of greater value than the FCC?

Where the cost of the new holiday is more than the FCC value, guests simply pay the difference.

What if I decide to cancel a voyage that I've used my FCC to book?

Once a FCC has been applied to a new booking, in the event of a cancellation of a voyage by the guest, any refund will be provided in the form of a FCC less any cancellation charges that have been incurred.

What happens if I wish to transfer my booking that I have used my FCC on to a new booking?

Your FCC will be applied to your new booking. Please ensure that you quote your Cunard World Club membership number when making your new booking.

A couple enjoying the views on deck on board a Cunard Queen

Our guide to Future Cruise Credit and using it online

This guide will explain everything you need to know about making a booking on Cunard.com using a Future Cruise Credit (FCC).

Quick navigation

Use the links below to navigate directly to the relevant help section of this guide.

What is a Future Cruise Credit (FCC)?

You may have received a Future Cruise Credit (FCC) for fare balances that you have already paid towards a voyage when your voyage was cancelled as part of our pause in operations due to the Covid-19 pandemic. Alternatively, you may have been issued a FCC as a gesture of goodwill.

View our flexible transfer policy

Auslauf der Queen Mary 2: EUROPA, DEUTSCHLAND, HAMBURG, HAMBURG, 16.06.2019: Auslauf der Queen Mary 2 - Florian Sonntag -

Using your FCC

Unless otherwise stated, your FCC can be redeemed online against any booking, for any voyage on sale at the time of booking.

For more information about what a FCC can be redeemed against and a few scenarios when it cannot be used, visit this section of the FCC guide.

How is my FCC applied to my account?

The FCC available to you is linked to your guest account by your unique Cunard World Club (CWC) membership number, which you will find on your booking correspondence from any previous voyage(s). CWC numbers are eight characters long and consist of two letters, five numbers, and a final letter.

Helpful tip:
To link your available FCC to your account and automatically apply it to your booking; log in to your My Account and enter your CWC number under the 'My details' section. Please note, it may take up to 30 minutes for your My Account to refresh and show your correct FCC balance.

What can/can't a FCC be used for?

What can a FCC be used for?

Booking a voyage: your FCC can be used to book a future voyage (or voyages) with Cunard for you and your guest(s).

Upgrading an existing booking: if you have a future voyage booked with us already, you can use your FCC to upgrade your booking. For example, put your FCC towards upgrading your Britannia Balcony Stateroom to one of our Queens Grill Suites, or change from an Early Saver Fare to a Cunard Fare.

Additional flights: your FCC may be redeemed on voyages where you have purchased flights via Cunard.*

Hotels and land tours: your FCC may be used towards hotels and land tours you purchase with Cunard.*

What can't a FCC be used for?

Shore Experiences: FCCs cannot be redeemed against Shore Experiences, as these are organised in conjunction with third parties.

*Please note that FCCs issued as a gesture of goodwill cannot be used towards flights, hotel stays, or land tours.

How do I use my FCC on a new booking online?

If you are logged in to your online account

Your FCC will automatically be applied to your voyage once you reach the Booking Summary stage of the booking process. All fares shown on the website prior to the booking summary page (e.g. find a voyage, accommodation, number of guests and fare type) will not reflect your available FCC.

Remaining FCC balances

If the value of your FCC is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards another voyage.

FCC terms and conditions

FCC frequently asked questions

You may have received a FCC credit for fare balances that you have already paid towards a voyage, when your voyage was cancelled by Cunard as part of our pause in operations due to Covid-19.

Alternatively, you may have been issued a FCC as a gesture of goodwill.

Your FCC is held against your guest account using your Cunard World Club (CWC) membership number. Please ensure that you quote your CWC number when making your new booking to ensure the FCC is applied.

You can use your FCC to make a new booking for any voyage on sale at that time. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking.

For new bookings, you can redeem your FCC online. Visit our Find a voyage page to make a new booking. You can also call our Contact Centre or your travel agent.

To amend an existing booking - for example, to add an additional stateroom or to upgrade - please contact either your travel agent or our Customer Contact Centre, if you booked directly with us.

Your available FCC balance is linked to your unique Cunard World Club (CWC) membership number.

When booking online, please either log in to your account or input your CWC number where indicated and the FCC will automatically be applied.

If your FCC is not yet showing online at the time you wish to book your voyage, please contact your travel agent or our Customer Contact Centre and they will be able to make the booking on your behalf using any FCC you are due to receive.

For help during the online booking process, refer to our FCC guide.

When booking online, your total FCC balance will be applied against the cost of the new voyage you are booking online. If your FCC balance is greater than the cost of your chosen voyage, your remaining FCC balance will be retained for use towards the payment of another voyage.

You can also contact your travel agent or our Customer Contact Centre to use your Future Cruise Credit as payment across multiple Cunard voyages.

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