My Account

Why should I sign up for My Account?

Cunard My Account offers a whole host of benefits. If you log in to My Account when booking a voyage, the lead guest's details will automatically be filled in on the booking form and you'll see any FCC (Future Cruise Credit) linked to your account applied to your booking. You can also use My Account to tell us how and when you would like to hear from Cunard, so we can keep you updated on our news, exclusive offers and new voyages.

My old password from a few years ago is not working. Do I need to re-register?

If you have not registered for a new account since July 2020, please create a new password with your preferred email.

When I try to add my Cunard World Club (CWC) number, it says it is invalid. Why is it not accepting my number?

Please ensure that your number has been inputted correctly. Your CWC membership number will be eight characters, usually starting with two letters, followed by five numbers, and then a final letter, e.g., SE12345C. You can find your CWC membership number on your booking confirmation or on emails or mailings that we send you.

Also, check that your first name, last name and date of birth match what is on your passport.

If you are still having issues, please call Customer Service on 0344 338 8641 or fill out our webform on our Contact us page.

I have a Cunard World Club number but did not enter it when registering for an account. When I log in, I notice a new World Club number that does not match my current one. Have I lost my loyalty status?

No, you have not lost your loyalty status. We still have a record of your loyalty status with the correct World Club number. We are in the process of resolving this issue. Please call our Customer Service team on 0344 338 8641 if this happens to you so we can connect your account with the correct World Club number.