The marketing ads are entirely disingenuous.
This was the worst and most expensive holiday we have had the misfortune to experience and pay for. Cunard miss-sold as a luxury holiday whilst one feels quite often like a sardine having school dinners and worse still was the follow up treatment of complaints process which dealt only in platitudes and overall unsatisfactory leaving a very bitter taste. Whilst we enjoyed what we saw of Norway we would not consider booking with Cunard again sadly as I was hoping to return next year on my retirement but not now. This was a special holiday for us and having travelled previously on Queen Victoria very happily with my daughter feel that Cunard are sacrificing quality for numbers. All this will do is drive customers seeking a better experience to consider other options.
Great Ship but showing it's age
Great trip with wonderful service from all of the crew. Just one thing that could be improved, the rear deck seat pads are in a very poor condition with stains, holes in the fabric and some are missing. Come on Cunard, get them changed, it will only cost you 10k and will much improve this area.
My love was not returned!
Very nice ship. Without a soul. Until now! Service still needs to improve. Food in the Britannia area is rather average. Specialty restaurants are not worth the money except for Aji Wa and Steakhouse. Buffet in the evening was average at best. Breakfast very crowded and not premium. Fresh berries, cucumbers, tomatoes not to be found. All sun loungers are reserved in the morning. Premium? Very nice ship but Cunard should pay attention to quality and not quantity! Otherwise you can book any other cruise company.
Not happy about missing my paid for tour
I wouldn’t the room was small for two people sharing. The shirts were inadequate old fashioned with curtain. I missed a tour because my ticket was not delivered in time. No apologies nor a refund. Not the standard I expected.
Disappointed
We felt the general standard of Cunard has deteriorated. The food in the Britannia restaurant was disappointing. Presentation lacking. Meat often presented in a lump, same potatoes and dishes repeated on a three week cruise. Not acceptable. The Veranda was acceptable but the additional cost meant we would not use this venue often. The tourist office provided wrong information and therefore this resulted in us leaving a trip and causing others to look after us. Ash and Aubrey on the Purser’s desk were exceptionally helpful with account and wi-fi issues. The entertainment was patchy. As regular cruisers we look for quality which we feel is currently lacking. As older members of society we need to be sure that our holidays are at least on the same level as we live and preferably better. The Cunard representative at Rome airport was excellent and went out of her way to assist us. We could not believe that Cunard used Tui for the return flight from Roman. We only found out about this when we enquired about an upgrade. We therefore arranged for Cunard to change our flight to a British Airways business class and this proved to be the right decision when we saw the chaos at the Tui check in desk. We don’t normally complain but we’re very disappointed overall with this trip and are currently reluctant to consider another cruise.
Our number one cruise line
We feel comfortable with Cunard We don’t want waterslides, climbing walls, etc or badly behaved children (or adults). We will sail with Cunard again. Also, we like to see people dressed in the evening at least. Please don’t relax your dress code and allow “leisure wear” in the Britannia Restaurant on formal nights.
Don’t book a fly cruise with Cunard
I enjoyed most of my cruise with Cunard but the disaster of the organisation of my flight home was totally unacceptable. The total disorganisation of flight home ruined what had been a mainly enjoyable cruise.
Excellent is every way
QUEEN VICTORIA CRUISE SHIP
The food was outstandingly good but the shows were outstanding bad. The dancing needed better choreography. The ship was beautiful. Would definitely recommend Cunard but didn't like the hours we were kept waiting at Rome airport to get checked in. Some were blaming Cunard and others blaming Tui. Landed back at Gatwick approximately three hours late.
Always good, sometimes excellent.
We thoroughly enjoyed our cruise. The food was fine and the stateroom was excellent. Six of our seven excursions were at least very good. The talks by Angela Rippon and Midge Ure were excellent. As were the talks by Philip St. Lawrence. Jon Courtenay was terrific. John Evans was very good. Fizz was splendid. Brief Encounter, Pride and Prejudice and Imagination were very well done.
Overall enjoyable with a few hiccups - we are sure Cunard can do better!
We wanted to try Queen Mary for the first time, but found her capacity too large and too many people. The food was very good in Britannia and Kings Court, but the service was very poor in the Britannia restaurant with a few exceptions. Despite having told the office about a food allergy when booking by phone, it took restaurant staff a day or so to take this on board, so it became hard work to ensure we got correct dishes. We have never had this problem on Victoria or Elizabeth ( or QE2!) We were pleased to see that dishes in Kings Court were labelled for sulphites as well as other allergies. Our cabin was satisfactory, but a little tired, and we did not have robes for the first two days due to laundry issues. We had a very helpful stewardess in Joy. We thought it was a good itinerary and we enjoyed all the well organised trips we went on. We hope to try the new ship soon, perhaps next year. As ever, we thought the baggage handling and car parking arrangements were very good and thanks to all staff who made it go so smoothly. Disembarkation arrangements were surprisingly chaotic and could have be better managed for such large numbers if various groups had been clearly directed to particular meeting venues and at different times.
Cunard is stealing my money
On the ship it was okay, but the reservation was a hell. Cunard sold us 6 days on sea and stole 3,5 of them. Then they refuse to give me a cashback for taking 3,5 days on the sea. Islands where the ship would stop were deleted. It is a shame and a theft, because a refund is still not given. Cunard is a disaster and unfriendly for the customers.
On board prices were too expensive.
Lovely ship. Cabin steward very good. On board standards have deteriorated greatly, too many cut backs. standard of dress is not adhered to and ignored by senior staff. The theatre dance group and singers were not up to previous standards.
L9ve cruising and will always cruise on Mary
We love Cunard .specially Mary and Elizabeth. Victoria looking a bit tired but very good with the exception of very high charges on alcohol. Love ports of call with tbe exception of Valencia .as bus dropped us off at a museum. Too far to walk to old town in tbe heat. No info on this. Far too long in Barcelona. Very disappointing not to have gone to scilly or Corsica and only given $200 as compensation. Not good. Standards have dropped as shorts and trainers allowed in the Queens ballroom at night.not tbe Ethos of Cunard. Plus a week back and money taken out of my account is still pending and not returned yet I have paid my Bill.
Slecht getimed door de hoge bazen van Cunard
Nee ik ga nooit meer met Cunard varen. Ze hebben 4 weken voor aanvang van de reis besloten dat er “noodzakelijk onderhoud “ gedaan moest worden aan het schip. Ze zijn 3 1/2 dag blijven liggen in Barcelona, wat ik al gezien had. Dus ze hebben drie dagen van mij afgepakt. Zo vaarden we dus NIET naar Corsica en Sicilië. Ter compensatie $ 100 boordtegoed gekregen, wat natuurlijk niet in verhouding staat voor het misgelopen plezier van cruisen.
Generally the cruise was good
The voyage was good the gala nights were also good and the waiters excellent unfortunately one or two guests didn't have dinner jackets some had jeans on all the ladies were well turned out. Generally I would recommend Cunard and I would travel with them again. Some of the trips lack of advance detail and advice.
Nice cruise but aspects of new ship disappointing
This was our fifth cruise with Cunard so, yes, we would travel again with you and also recommend to those interested in the formal aspects of Cunard cruises. Concerning this latest cruise - the Queen Anne's second - we were disappointed with a number of the features of the new ship. Especially disappointing was the Pavilion area dominating the ship like a holiday camp. Also the downgrading of the Queen's room in size and style compared to the QM2 and Victoria. We didn't find anywhere to view the bridge in operation. More signage was needed in English in the laundry rooms for both ironing and washing machines . On the positive side the burlesque evening in the Bright Lights Club was new and very enjoyable. Also the Commodore Club was more accessible and nice to visit. Overall, despite the generally poor weather, we enjoyed the cruise.
Been many times: wonderful service , Amanda fabulous entertainment director: second week oliviers outstanding
Queuenard ? My memories of Queen Anne.
In a word, disappointing. This was a long needed break. It started off badly with long queues at Southampton, and this introduced me to the new norm. Queuing to get in a lift, waiting for ages for people to answer the phone, queuing to try and find a port map, queuing to get on a tender, for food at the canteen on deck 9. There were some good bits too - the sea, the birds, the weather, the sunsets. There were some interesting talks on marine life, and a very talented cellist. The penny pinching on the food with tiny portions and food that seemed rather old and cooked long ago really did spoil our holiday. We had read bad reviews before departing and booked in all the pay-extra restaurants. These were not worth it and the food did not seem authentic or tasty.
A great experience on QM2.
Great ship with a wonderful cabin stewardess giving great service with a friendly smile. The entertainment was very good and the activities available were varied.