Frequently asked questions

Answer

Yes, we carry life jackets for all ages.

Answer

We always monitor any such situation occurring in a location which has been planned as part of an itinerary on one of our cruises. Should we deem that the area has become unsafe for guests, crew and our ship; we would assess the situation and should it be necessary for the location be removed from the itinerary we would plan to replace with an alternative where possible. Should this situation arise, all guests concerned will be contacted to advise them of any change.

The safety and security of our guests and crew is our top priority.

Answer

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship. 

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board. 

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles on board our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles. 

Answer

Queen Mary 2 has 22 lifeboats which can carry 150 people per boat. There are also 60 life rafts, which can carry 37 people per raft, plus 2 fast rescue craft. Queen Mary 2 is certified to carry 4400 people (3108 guests and 1,292 crew) Life boats are located on deck 8. Life rafts are located on Deck 7.

Queen Victoria has 16 lifeboats which which can carry 150 people per boat. There are also 47 life rafts, which can carry 35 people per raft, plus 2 fast rescue craft. Queen Victoria is certified to carry 3,200 people (2,218 guests and 992 crew). Life boats are located on deck 4. Life rafts are located on Deck 3.

Queen Elizabeth has 16 lifeboats which can carry 150 people per boat and 2 dual purpose lifeboats.rescue boats which can carry 27 people. There are also 47 life rafts, which can carry 35 people per raft. Queen Elizabeth is certified to carry 3,272 people (2175 guests and 1,097 crew). Life boats are located on deck 4. Life rafts are located on open Deck 3.

In the event of an emergency, please go to your dedicated assembly station on board. Details of how to locate your assembly station are found on the back of your stateroom door.

Answer

No, in New York due to Immigration legislation, guests are required to disembark the ship so that US officials can ensure there is a zero head count on board.

All guests regardless of nationality, disembarking or in transit will need to clear U.S Immigration in the terminal. Guests may re-embark again once there is a zero guest count on board. This will take approximately 30-40 minutes.

Answer

The safety, comfort, and enjoyment of all our guests has always been a key concern at Cunard. With this in mind, as a direct result of the feedback we have received from our guests, we have amended our policy with regards to smoking on board Cunard ships.

All public spaces (with the exception of designated smoking areas) including restaurants and outdoor dining alternatives are designated as non smoking within the ship. Smoking is not permitted in staterooms, on balconies, or in public areas (with the exception of Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers only). 

Electronic cigarettes 

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are only permitted in designated smoking areas. Some countries have strict rules around the use of electronic cigarettes, please visit the foreign office website for information.

Designated smoking areas on the open decks will be clearly signposted and noted in the Daily Programme. 

 

Travelling to the United Arab Emirates

Please note that the use and possession of electronic cigarettes is illegal in the United Arab Emirates. If you are arriving and/or leaving the country by plane, please be advised that any electronic cigarettes will be confiscated at the airport and you may face a penalty. If you are visiting any UAE ports as part of your cruise, please do not take electronic cigarettes ashore.

Answer

You will still need to register a credit or debit card when you check in via My Cunard, even if you intend to settle your on board account in cash. Please note you will be asked to enter your 4 digit pin number for verification. 

Your on board account must be kept in credit at all times. You may add credit to your account at any time by visiting the Purser's Office in the Grand Lobby.  

Should your account no longer be in credit, any outstanding balance will be charged to your card. 

There are limits on the amount of cash that can be deposited on your account at any one time. These limits vary by cruise length.

We are unable to accept:

• money transfers to the ship (other than gift credits, however these are non refundable and cannot be taken out as cash) either prior to embarkation or whilst on board.
• personal cheques, traveller’s cheques or prepaid credit cards

Any unused cash on your account can be refunded to you at the end of your cruise. Please visit the Purser's Office prior to disembarking. Any credit due to be refunded to you will be clearly shown on your final statement, which will be delivered to your stateroom on the last night of the cruise.

Answer

Please see our dedicated Environmental Policy page for more details.

Answer

For more information on keeping in touch with friends and family during your voyage, please visit our staying connected page.

Answer

For more information on internet plans available during your voyage, please visit our staying connected page.

Answer

From time to time it may be necessary for us to cancel a shore excursion due to operational reasons or if the port has been removed from the itinerary.

In the unusual event that we need to cancel a shore experience for operational reasons, we will notify you as soon as possible to give you an opportunity to book an alternative and process a full refund to the card on which you made the purchase.

Please note once your refund has been completed your card company may hold the refund for a period of time: please speak to your card company first should your refund take longer than seven working days.

If you have booked a shore excursion on board, which would be charged to your on board account, we will amend your on board account to reflect the cancellation and no charges will be applied.

If we are able to operate a different excursion you will be advised as soon as possible.

Answer

Additional information regarding a shore excursion will be contained within the 'Important Information' section on the home page of My Cunard or within the shore excursion descriptions themselves.

Please note that this is generic information and not all shore excursions listed are available for every cruise. Full details of the shore excursions available to you on the cruise can be found on My Cunard.

Answer

You need to be back on board at least an hour before the ship sets sail.

If the ship is in port overnight you will be able to return to the ship at whatever time you wish as long as it is an hour before the notified departure time of the ship.

You will be notified on board via the ship's newspaper of the times the ship will set sail again, after each of port of call.

Answer

Once the ship comes alongside (usually early in the morning) it will take around two hours to receive clearance from the local authorities and transfer all luggage to the shore. Guests will then be invited to disembark.

We operate a staggered disembarkation system. You will be notified of your disembarkation time the evening before you arrive, usually via a note delivered to your stateroom. 

Depending on your disembarkation time, it can take up to two further hours before you are on shore. 

You should then allow a minimum of one hour to collect your luggage and clear US customs.

Answer

Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

For more informaton, please visit our White Star Luggage service page.

Answer

Your Cunard experience starts the moment you arrive at your embarkation port, with porters waiting to collect your luggage before you head off to check in.

After check in you will board one of our magnificent ocean liners to be greeted by members of the ship’s company and experience the stunning view of the Grand Lobby before you.

You’ll then be shown to your luxurious stateroom where you can freshen up and meet your stateroom steward. They are there to ensure every detail of your stay on board is taken care of.

Once you’ve unpacked you’re free to explore the ship. Of course, if you’re a guest in one of our Queens Grill suites, your butler will be unpacking for you.

After a relaxed lunch you can head off to further explore the ship or return to your stateroom to unwind before sail away.

After a short safety drill, make your way up on deck to enjoy a glass of Champagne as your voyage to exciting destinations begins.

Answer

We have found in the past that due to the short nature and low luggage requirements of these cruises, guests often wish to take their own luggage straight to their stateroom rather than wait for luggage to be delivered.

There will be luggage porters on hand should you wish to embark without your luggage and have it delivered to you.

Answer

The cabin electrical systems on board are not designed to take high current capacity items.

Cabin hair dryers are provided for the comfort of the guest, these are specially bought for the ships and are of lower current ratings and hence compatible with the ships electrical systems.

You can also find irons in our laundries on board and are free of charge. Please note, you are not permitted to bring irons on board with you.

Personal Extension Leads are not permitted on board unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines). These will be checked for electrical safety along with your piece of medical equipment prior to sailing.

Surge protected extension leads are not accepted in any circumstances as they interfere with the ship's electrical distribution.

Answer

Yes, you can obtain stateroom key cards for other staterooms as long as both parties agree to them being issued and have the request registered. Please visit the Purser's Office on board to arrange this.

Note that each occupant of a stateroom will be issued with their own key card.

Answer

We do not supply waterproof bedsheets, however you are welcome to bring your own.

Answer

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a King sized bed configuration in your stateroom if any of the upper pullmans are in use.

Answer

Bed linen will be changed every seven days but can be changed more often, if requested.

Answer

If your holiday does not include flight travel, you are welcome to bring as much luggage with you as you wish.

However, if your journey includes flights, you will be limited by your airline restrictions so make sure you consult these to avoid any problems with your luggage.

Answer

We have a selection of gifts and little luxuries available for you to pre-purchase for yourself and for those travelling with you.

For more information, visit our Gifts page.

Answer

We are unable to send gifts to crew members on board, including gifts purchased from our Gift Collection Brochure. All gift purchases from the Gift Collection are applied to guest bookings.

We currently have no way of taking payment for a gift for a crew member.

Please note tha to ensure crew in these areas are rewarded for the service they provide to you, and to eliminate the need for tipping, a hotel and dining service charge is added to your on board account and every dollar collected goes directly to the crew members. There is no administrative fee. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel free to do so. For more information, please visit our dedicate Service Charge page.

Answer

Butlers are on board for our Queens Grill guests. They can assist with packing and unpacking, room service, assist with bookings, cocktail parties in your suite and cleaning the room. All butlers have a bleeper and there is always a butler on duty between 7am and 10pm.

Answer

Yes, The Royal Court Theatre can be found on each ship. The theatre is located on decks 1, 2 and 3 on board both Queen Elizabeth and Queen Victoria with a capacity of 850 seats per theatre and located on decks 2 and 3 on board Queen Mary 2 with a capacity of 1094 seats.

Each theatre also has a number of wheelchair spaces, available on a first come - first served basis. It is not possible to pre book these spaces or any of the seats in the theatre (with the exception of Private Boxes as detailed below).

Private Boxes - Production Show Evenings

Celebrate special evenings in the Royal Court Theatre with our Theatre Box programme on Queen Victoria and Queen Elizabeth. You will be offered finger desserts and champagne cocktails in a private lounge area. At performance time, you will be guided to your private box, where bar staff will serve you chocolates and Laurent Perrier champagne.

To book your box, visit the Purser's Office on board. Reservations close at 3pm on the day of the performance. An additional charge (plus a 15% Service Charge) per couple applies, which will be added to your on board account.

Please note that private boxes will only be available for selected performances on Queen Elizabeth and Queen Victoria. Please also note that Queen Mary 2 and Queen Anne do not have Royal Boxes. It is not possible to reserve a box or any seat in the theatre prior to embarkation.

If the theatre is showing a comedian, film or other such entertainment the boxes are complimentary and available on a first come first served' basis.

There are steps that lead down into each box, however there are 2 boxes which are wheelchair accessible. A guest may join you in these accessible boxes, however please note that space is restricted to one wheelchair and this may lead to guests feeling a little cramped.

Performances

During a typical 14 night cruise you will have the opportunity to see up to 6 Cabaret performers and up to 5 Production Shows. All shows are played twice on the same evening, usually at 8.30pm and 10.30pm, once for the early dining sitting and once for the late dining sitting.

Full details of the acts, shows and performances will be made available to you once on board.

If you are travelling on a back to back voyage i.e: Southampton - New York and then New York - Southampton, the productions and guest speakers are alternated so you should have the option to see different productions on each voyage.

There is no set opening time for the theatre, it will open for individual events which can vary day to day. Please see the Daily Programme, your on board news paper for entertainment events and times.

Answer

Prior to cruise

You can amend or cancel a spa booking up until 3 days before your departure date. 

Log in to My Cunard to cancel any online spa bookings you have made. To amend a booking, please call our Customer Contact Centre.

Refunds will be applied to the card that was used to purchase the spa treatment or service and you will receive confirmation of your amendment or cancellation via email. 

On board

To amend or cancel a spa booking once on board, call the spa via your stateroom telephone or visit the Mareel Wellness and Beauty spa reception desk at the locations below:

• Queen Mary 2 – Deck 7, Forward view deck plan
• Queen Victoria – Deck 9, Forward view deck plan
• Queen Elizabeth – Deck 9, Forward view deck plan
• Queen Anne – Deck 1, Mid Forward view deck plan

If you cancel before your treatment time, a full refund will be issued to the debit/credit card that was used to make the original booking and any relevant cancellation charge will be applied to your on board account. 

Answer

Once you have booked your Cunard voyage, visit My Cunard and log in using your booking reference to view and customise the details of your upcoming holiday.  

Spa treatments, fitness classes, and salon appointments on board your ship will be available to book on My Cunard from 180 days before your departure date up until 3 days before the start of your voyage.

On My Cunard, you’ll also be able to sign up for Shore Experiences, reserve a table in our alternative dining venues and arrange other bookings to enjoy during your sailing.

Once on board, bookings can also be made via the Mareel Wellness and Beauty spa reception desk, found at the locations below:

• Queen Mary 2 – Deck 7, Forward view deck plan
• Queen Victoria – Deck 9, Forward view deck plan
• Queen Elizabeth – Deck 9, Forward view deck plan
• Queen Anne – Deck 1, Mid Forward view deck plan

Answer

Liquor and tobacco at duty free prices are available on board all three Cunard vessels.

Duty Free Liquor products sold via the shops will only be available to take home. You may order via the shops (detailed below) at any time throughout the cruise and orders will be available for collection at the end of your cruise (you will be given details where and when you can collect your orders). The shops are shut when the ship is in port.

You can also purchase duty free tobacco from the shops at any time during your voyage and can take the tobacco products away immediately for consumption on board or take ashore purposes.

Queen Mary 2 - Mayfair (Deck 3)
Queen Elizabeth - Royal Arcade (Deck 3)
Queen Victoria - Cunardia (Deck 2)
Queen Anne - boutiques (Deck 3)

If you wish to purchase a bottle of liquor for in stateroom consumption you can continue to do so via Room Service.

Intra EU Voyages (Voyages visiting only Countries within the European Union)
On intra EU voyages we are unable to sell any duty free liquor or tobacco for on board consumption or to take ashore via the shops.

Price Guarantee 

On all three Cunard vessels, the shop offers a price guarantee on liquor and tobacco purchases. We guarantee the shop will be cheaper than any comparable outlets - including any shops ashore during the voyage. You will need to be able to provide proof of the cheaper price from recognised retailers. Online price comparisons are not included. If you have already purchased on board the shop will refund you the difference back onto your on board account. If you have not yet purchased and have proof of the cheaper price ashore the shop will price match for you.

Answer

A limited supply of nappies are available from the shops on board, however we would recommend that you bring your own supply or purchase them ashore locally as we cannot guarantee stock.

Answer

The minimum age for travel on our ships is 6 months. On Full World Voyages, Transatlantic Crossings and some longer voyages to exotic destinations, the minimum age is 12 months. This is due to remote destinations and the number of consecutive days at sea. 

Children pay the applicable adult per person fare when travelling as a first or second guest.

Infants aged between 6 months and 2 years accommodated as a third or fourth guest in a stateroom travel free. A nominal fee may be charged for infants between the ages of 6 months and 2 years travelling where transfers, hotel stays and air travel are involved, which we will discuss with you at the time of booking.

Guests aged 2 to 17 years of age travelling as a third or fourth guest in a stateroom pay the full fare less the relevant third or fourth person discount.

Please note that children under the age of 16 are not permitted to travel in a stateroom without an accompanying passenger who is aged 16 or over.

Children aged six months (or 12 months as detailed above) to 23 months are classed as infants.

Children aged two years to 17 years are classed as children.

Those aged 18 years or over at time of travel are classed as adults.

There is no maximum age to travel.

Answer

Theatre - Children under the age of 13 must be accompanied by a parent/guardian in the Theatre during Productions Shows. Unescorted children will not be permitted to enter the Theatre.  

Casino - Entry into the Casino is limited to guests over the age of 18, regardless of whether or not they are accompanied by a parent/guardian. (21 years whilst in US waters).

Swimming pools - On some ships there will be designated pools for use by adults only.  All children must be toilet trained before using any of the pools. Swim nappies or pull up nappies are not accepted. This is due to health and safety reasons. All pools are unsupervised and children under 16 years are to be supervised by a parent or guardian at all times.

Whirlpools - The whirlpools on board are not to be used by children aged 7 and under, and children aged 8-16 must be supervised by a parent or guardian.

Gym, saunas and steam rooms - The minimum age for use of gym facilities including sauna and steam rooms, is 16 years of age with parental supervision or 18 years of age without supervision. Those under the age of 18 years of age should not use the weights section at all.

Nightclub - When in operation, children under the age of 16 are not allowed in the venues designated for the adult night club.

The Yacht Club (Queen Victoria and Queen Elizabeth) - No children are allowed entrance to this venue after the hours of 11.00pm.

G32 (Queen Mary 2) - No children are allowed entrance to this venue at all. (21 years whilst in US waters).

Other - Children may be required to have adult supervision whilst using certain rooms, further information on this can be provided when on board.    

There may be time restrictions when children are no longer allowed in certain areas such as bars after midnight. These times and locations will be notified to you once on board.

For more information on sailing with Cunard as a family, please see our family hub.

Answer

Any passenger under the age of 18 years at the time of sailing must be accompanied by an adult aged 18 years or over.

Children aged 12 years or under must be booked into a stateroom with a guest who is 18 years or over. They should never be left alone in any stateroom and must be supervised by a parent/guardian aged 18 years or over.

Children aged 13 years or over must be booked in a stateroom with a guest who is 16 years or over.

For more information on sailing with Cunard as a family, please see our family hub.

Answer

Yes, all of the terminals in Southampton provide a hearing loop facility.

Answer

If you are allocated to the Britannia restaurant, it would not be possible for you to dine in the Princess Grill or Queens Grill as these restaurants are reserved for those guests travelling in Princess Grill or Queens Grill suites. It is also not possible for you to upgrade to dine in Princess Grill or Queens Grill restaurants, unless you upgrade your stateroom prior to sailing.

If you wish to dine with other guests who are booked into a different stateroom category you would all need to be booked into the same stateroom category.

Answer

You can request to dine with an Officer at the time of booking, however this is not guaranteed and depends on the fare type you are booked on.

Due to the Captain's responsibilities he/she may not always be available to dine in one of the main restaurants, therefore we can no longer request a seat at the Captain's table.

Answer

When booking your cruise, you will be asked for your dining preferences. You will be able to request a table for two in your designated main dining room (Britannia Restaurant, Britannia Club Restaurant, Princess Grill Restaurant or Queens Grill Restaurant. Whilst we will do our best to accommodate you, we cannot guarantee that you will be seated at a table for two.

When you book a table in an alternative dining venue, we will usually be able to accommodate a table for two.

In buffet restaurants, you are free to sit at whichever table has suitable availability.

Booking an alternative dining venue.

Bookings can be made through My Cunard from 14 days prior to departure. Simply log on using your first name, surname, booking reference and date of birth. Once you have logged in, select the Dining tab to see the alternative dining venues which are available on your voyage.

You can also book alternative dining via My Voyage once you are on board.

Answer

Details of visa requirements can be found on My Cunard 

Guests without UK passports will need to check with their national embassy regarding visa requirements for the ports they are visiting.

Answer

An electronic confirmation will be sent by e-mail.

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.

The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA.

It would be preferable to have printed version of eTA confirmation upon arrival to Canada.

More details and application process can be found at http://www.cic.gc.ca/english/visit/visas.asp

Answer

The application process can be found at http://www.cic.gc.ca/english/visit/apply-how.asp

Answer

A passport is required for all of our voyage itineraries. This is a requirement of the countries that you will visit on your holiday. You will not be able to embark the ship without a passport.

If you do not have more than six months validity on your passport from the date that you return from your voyage then you will be required to renew your passport.

Some countries will also require you to hold a visa to enter their country. Some countries will require you to obtain a visa in advance of your cruise and others may issue a visa upon arrival.

Travelling to the United States of America.

The requirements changed on 1st April 2016 therefore you cannot enter the US without an electronic passport. If your passport was issued after October 2006, it should have an electronic chip. Even if your ESTA was previously valid, it will now be invalid from the 1st April following this change if you do not hold an electronic passport.

Answer

Yes, though the card holder must be present at check-in. The alternative to this is to purchase on board spending money prior to sailing.

Answer

For information on how to arrange luggage transfers, please visit our White Star Luggage Service page.

Answer

For cruises that sail out of Southampton and fly back into the UK, or vice versa a transfer is generally provided from the airport to the ship in Southampton, or vice versa. Cruise Connect have 50 collection and drop-off points throughout the UK which can be found on their website.

You can book a coach transfer unless you have chosen a coach transfer as one of the benefits available at time of booking. In some instances, complimentary coach transfers may be available. This will be notified to you at time of booking. If this is the case then you must ensure that you have made your coach transfer booking with the Cruise Connect at least 35 days prior to departure.

All coaches are equipped with reclining seats, are non smoking and normally have a WC and washroom. In addition, comfort stop(s) are made en route. Coaches also have wheelchair access via a lift or ramp.

Please contact Cruise Connect for pick up point information, booking or for further details (Telephone: 0843 374 2246 calls are charged at local rate plus your telephone company’s network access charge, email: cruiseconnect@intercruises.com).

Answer

It may be possible to leave your luggage on board if you are disembarking during the World Voyage for collection in Southampton.

For information on luggage storage, please visit our White Star Luggage Service page.

Answer

All ports are different and some ports require a face to face Immigration Inspection. These will either be conducted on board the ship or ashore, details of this will be provided once you are on board and are subject to operational requirements.

When transferring between two ships on the same day, there will be a transfer for both guests and their luggage. The transhipping guests must be disembarking/embarking on the same date. The transfers will be organised by the ships and you will be notified on board if this transfer is possible and all further details regarding this.

US Ports.

All guests must disembark regardless of Nationality and whether they are in-transit or not, to pass through the Immigration and Customs Inspection with CBP (Customs and Border Protection). CBP relates to US cruises only.

The zero count requiring everyone to disembark is a CBP requirement.

Answer

Yes, you will need to register your credit or debit card to the desired stateroom at check-in.

You will be charged for all on board accounts applicable to these staterooms at the end of the voyage.

Answer

Cunard Grills guests and Cunard Platinum / Diamond World Club members will receive priority check-in in New York and Southampton.

Priority disembarkation is also available to those in Queens Grill and Princess Grill suites.

Answer

In light of current restrictions, and the evolving situation we find ourselves in, we have currently paused sending pre-voyage booklets to all our guests globally.  Rest assured, all information that can be found in the booklet can also be found on My Cunard, including shore experiences, e-tickets and luggage labels. We look forward to welcoming you on board soon.

If you have paid for an upgrade, you can request another pre cruise booklet (if eligible to receive a booklet) to be sent, which will contain the luggage labels with the new cabin number.

If you have received a complimentary upgrade, you will not be able to request new luggage labels; however, you will be able to print new labels from My Cunard.

All luggage must display another form of identification in case of any damaged or missing labels. Any luggage not labelled will not be placed on the conveyor belt.

Answer

The address you will need to send mail for one of the ship's crew or guests are as follows -

Crew member or passenger's name (+ cabin number if known)
Ship name, i.e. C/O MS Queen Mary 2
Cunard
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

All mail should be clearly addressed with a return address on the back of the envelope/package.

Please note: we can ONLY pass on letters/cards/documents due to Customs and Security.

Answer

Complimentary parking

If you are booking a cruise on the Cunard Fare promotion, you can, subject to availability, choose from either complimentary car parking or coach transfers at the time of booking.

If you are eligible for complimentary car parking and this has been confirmed by Cunard at the time of booking, you must confirm the reservation of your parking space a minium of 35 days prior to departure with Cruise and Passenger Services directly (see below section "How to book."). 

Bookings can be made 72 hours after making your cruise booking, and must be made a minimum of 35 days prior to your departure date. We advise that you book early as otherwise availability cannot be guaranteed and you may not be able to secure a booking.

Please note that Cruise and Passenger Services do not offer complimentary parking for blue badge holders and there are no such facilities offered at each of the terminals in Southampton.

Once booked, you will be sent a confirmation pack with all the details and a parking sticker for your car.

How to book

If you do not have parking included in your cruise fare, you can book directly with our partner, Cruise and Passenger Services (CPS).

To arrange car parking in Southampton

Please call Cruise and Passenger Services (CPS) on 0345 071 3939 a minimum of 35 days prior to your departure date. Please note you can secure your space 72 hours after you have booked your cruise holiday. We advise that you book early as otherwise availability cannot be guaranteed and you may not be able to secure a booking.

If you intend to take a trailer on your car, you will need to book two spaces and be charged appropriately.

To arrange car parking at the airport

You can arrange car parking at many UK airports through Holiday Extras via My Cunard. Once you have booked, Holiday Extras will email a booking confirmation confirming the car park details, directions, dates and times booked.

Cancelling or transferring your booking

If your booking has complimentary car parking then there is no charge for the parking services to be cancelled and your car parking booking will automatically be cancelled along with your cruise booking.

If you have booked your car parking directly with Cruise and Passenger Services and paid them directly, then a cancellation charge is applicable if cancelled more than 48 hours prior to embarkation. If the booking is cancelled within 48 hours prior to embarkation, then the full amount of your parking costs are taken as a cancellation fee with no refund.

Should you transfer your cruise to an alternative sailing then you will need to rebook your parking with Cruise and Passenger Services whether you are booking independently with them or if your new cruise has the complimentary offer applied to it.

Please note: If the cruise you are transferring from has a complimentary car parking offer applied to it this may not necessarily be available on the cruise you are transferring to.

Coach Transfers

For guests booking a cruise on the Cunard Fare promotion, where available, complimentary coach transfers are one of the benefits available to choose from at the time of booking.

Return coach transfers are available for other fare types on all Southampton roundtrip cruises of seven nights or more (with the exception of Full World Voyages).

Coach transfers are available to all guests on the booking. Please let us know at the time of booking if you wish to use this service and then contact Intercruises on 0344 3388 690 no later than 30 days prior to departure.

Coach transfers for Transatlantic fly-cruises operate differently. Please contact our Customer Contact Centre or your local Travel Agent for assistance with transfers for these voyages.

Answer

Providing your bookings have been linked together, the maitre d' will endeavour to accommodate your request to dine together, however this cannot be guaranteed.

Cunard Fare bookings will receive first priority, Early Saver fare bookings will receive second priority when dining is allocated.

Other promotional fare bookings will have dining allocated once on board following all other fares being allocated.

Dining arrangements will be confirmed once on board.

Answer

If your booking has been made through one of our travel agent partners please contact them to settle the outstanding balance of your holiday.

Answer

Yes, if you are travelling on back to back cruises and you require a transfer between Cunard ships in Southampton we will arrange this for you if it is on the same day.

Full details will be provided on board.

Answer

Our travel partner Avis can assist with car hire.

You can access this and a range of other optional holiday elements including hotel stays and travel insurance via My Cunard.

Alternatively, you may contact Avis directly.

Answer

Yes, please visit My Cunard where you will be able to update your address by going to your "Personal details".

Answer

Yes, you are able to make a partial payment. You can make payments online here where you can choose whether you want to pay the full balance or a different amount of your choosing.

Answer

Name changes

We allow name changes on bookings up to 7 days before departure. Full details can be found in clause 12 of our booking conditions. Guests booked under our Early Saver or Late Saver Fares will incur a £20 admin fee; Cunard Fare bookings incur no charge. If your booking includes flights, please contact our Customer Contact Centre for assistance.

Booking transfers

It is possible to transfer your booking to another person. Full details can be found in clause 13 of our booking conditions.

Answer

Cunard Fare bookings

It is possible to amend your dining option after you have made your booking, providing that there is sufficient availability.

You can amend your dining option by logging onto My Cunard. Once you have logged in,  select 'Your dining choice' on the Booking summary page (beneath the main booking summary information. From there you can select a new dining choice: a different table size, or dining time (where applicable). Once you have decided on a new option please confirm the change by clicking 'Save'.

Alternatively, please call our Customer Contact Centre (local call charges apply), or contact your travel agent if you have booked via one.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Early Saver bookings

In line with the applicable Terms and Conditions, guests booked on an Early Saver fare will have their dining arrangements confirmed on board. Early Saver guests do however have the option of advising us of their preference up to 5 days prior to departure. You may submit your preference via My Cunard. Your dining option will be confirmed once on board.

Please note that those on Early Saver fares who have booked into a Queens Grill (grades Q1 to Q7) or Princess Grill (grades P1 & P2) suite need not submit a dining preference as there is a single sitting for dining in the Queens Grill and Princess Grill restaurants.

If you amend your dining preference but then decide you would like to go back to your original chosen time, please be aware we cannot guarantee you will not be placed on a waitlist.

Late Saver Fare and other promotional fares

Please note if you are booked on any other promotional fare you cannot select your dining choice, submit any requests, nor make any amendments once Cunard Line has allocated a dining choice for you, as per the terms and conditions. Full details will be provided once on board.

Answer

UK guests will not be charged a credit card fee on payment transactions. Please note that credit card fees may apply to guests from other countries.

Answer

Yes, we accept Tesco vouchers on the Cunard Fare only.

Booking.

When taking advantage of the Tesco Club Card holiday token offer, bookings must be:

• Made at least 90 days prior to departure
• No less than 6 nights in duration
• Made direct with Cunard Line - please visit our website for contact details.
• A Cunard Fare (combinable with fare benefits & current pulse benefits)
• Maximum of £810 in tokens can be used

Once you have made your booking you will need to post us your Tesco holiday tokens within 3 days.  If you have an online code, please provide this at the time of booking.

You must exchange your vouchers for Tesco holiday tokens prior to making your booking. Cunard Line require the holiday token numbers and value at time of booking

Bookings made using Tesco holiday tokens follow our standard Terms and Conditions.

Tesco holiday tokens can only be applied to new bookings and can cover the full amount of the cruise fare including the deposit, however a cash deposit must be taken (via credit card). Once we have received your tokens, we will refund the deposit (if the holiday tokens cover the full balance).

Please note that once vouchers have been exchanged, there is an expiry date when they need to be used by. As the use-by date is governed by Tesco, we would ask that you contact Tesco direct for further details.   

Vouchers must be in the name of the person travelling.

Exclusions.

Tesco holiday tokens may only be used against the Net fare and may not be used to cover fuel surcharges, optional packages, flights and other additional parts to a holiday

Tesco bookings are not combinable with Early Saver, Saver, any past passenger discount promotions, Thank You For Cruising offers, or Future Cruise Deposits/On board booking benefits.

Answer

If you would like to a make a booking for someone else and keep it from them as a surprise, please contact our Customer Contact Centre on 0344 338 8641 (local charges apply), in order to arrange this.

Answer

A pre-cruise mailing is the booklet that is provided prior to a cruise which includes information about your Cunard experience, and the things you need to know before you go. All information in the booklet can also be found on My Cunard and on our sailing with confidence web pages. The booklet is sent to lead guests from one month to one week prior to sailing.

Answer

On Board Spending Money

Your on board account will automatically be credited ready for when you board.

Car Parking* & Return Coach Transfers**

Please see your booking confirmation for further details on how and when to book.  

Please note if you book a pre/post cruise stay in a hotel these pre/post cruise days are not covered in the car parking/coach benefit. Complimentary car parking/coach transfers are only applicable to your cruise duration and are subject to availability.

*Complimentary car parking is subject to availability and is offered as an option at the time of booking a cruise on the Cunard Fare promotion (with the exception of Full World Voyages).

**Return coach transfers are available as an option on all Southampton roundtrip cruises of seven nights or more (with the exception of Full World Voyages).

You may find the following question useful - Do you offer complimentary car parking or coach transfers?

Answer

Depending on the type of fare you have booked it may be possible to change your cabin.

Cunard Fare

For Cunard Fare bookings you can, subject to availability, change your stateroom within the grade you have booked free of charge.

It is also possible to upgrade to a higher stateroom grade/type, subject to availability. This will incur an increase in fare. 

Please call our Customer Contact Centre (local charges apply) or your travel agent, to upgrade your stateroom. 

It is not possible to downgrade to a lower stateroom grade/type.

Early Saver / Late Saver Fare

If you have booked an Early Saver or Late Saver Fare, it is not possible to change your stateroom once it has been allocated as per the fare terms and conditions.

Answer

To see if you have opted in to create your own personalised eDocs simply log on to My Cunard and then select "Your Holiday Information" from the "Travel Documents" menu. If you can select items to print this means that you have opted in to create your own personalised eDocs.

Please note - Late Saver or other promotional fare bookings and bookings made within 21 days of departure will be automatically opted in to create eDocs.

Answer

If a guest lives overseas but has a UK address we can book them directly (as a UK booking).  This must be booked under their UK address and the guest must be made aware that, in the event of a medical landing or emergency, we will only repatriate them to their UK address.

UK Terms and Conditions apply.

However, if a guest lives overseas and does not have a UK address, this must be booked through the international team.

Insurance

The guest must have insurance with the adequate level of medical cover. Most insurance policies will only cover you for medical repatriation to the country you have booked the holiday through (the UK)but they would need to check this with their insurance provider. 

Answer

If your booking was made on the Cunard Fare, your stateroom allocation will be available 42 days before your voyage begins. Should you make your booking after this date, you will be allocated a stateroom approximately 28 to 14 days before. 

If your booking was made on the Early Saver Fare, your stateroom will be allocated where possible approximately 28 days before your voyage begins. However, in some cases this can be allocated up until the day before. 

If your booking was made on the Late Saver Fare, your stateroom will be allocated where possible approximately 14 days before your voyage begins. However, in some cases this can be allocated up until the day before.

Once your stateroom has been allocated, your luggage labels will be available for printing via MyCunard. We recommend luggage be pre-labelled before you arrive. 

 

 If you are unable to access your luggage label before departure, there will be a labelling facility at your cruise Terminal. 

Answer

Yes. You can register a different credit card for each guest, or just use one card for all members in your party. The value of your on board account will be automatically charged to the registered credit card/s at the end of your voyage.

Answer

Will I be charged VAT and TAX?

Guests are advised that on intra EU cruises (when all of the ports you visit are inside the EU) government regulations prohibit the sale of duty free items. This means that UK VAT at the appropriate rate will be added to goods purchased in the shops and boutiques. Prices displayed in the gift shop are exclusive of UK VAT. The UK VAT charged will be identified on your receipt. For example, if you are on a Round Britain cruise that only visits England, Ireland Scotland and Wales, duty free items will not be available. If your cruise takes in another port (such as St Peter Port or Gibraltar) then duty free items will be available and UK VAT will not be applied.

Can I claim VAT on duty free shopping?

You can speak to the gift shop operator on board as they manage the retail export scheme for goods purchased on board by International residents during Intra-EU cruises (non British citizens). On an international cruise, tax will not be added on board and there is no tax to claim back. Purchased goods in an intermediate EU port where local tax is charged guests needs to discuss that countries claim procedures before they leave that country. You cannot claim in the UK for tax paid in another country.

Answer

We can add your airline frequent flyer numbers to your airline booking but you will need to contact Avios directly to advise them of your flight details.

While our airline agreements allow you to collect frequent flyer points, they do restrict you from using any additional incentives, vouchers or discounts towards your flight, including seat upgrades. To find out if your flight qualifies for frequent flyer points please contact your airline.

Should you wish to provide us with your airline specific frequent flyer numbers, please call our Customer Contact Centre (local call charges apply).

Answer

Yes. To pre-book alternative dining for your voyage, simply log in to My Cunard using your booking reference. You will be able to choose the venue, and the date and time that you wish to dine.

Answer

Yes, for events such as:

• Parties e.g. birthday celebration, wedding anniversary
• Meetings e.g. masonic and cruise community

There is no charge to book a room, however any food and beverage requests will be charged to the on board account of the person arranging the cocktail party.

If you wish to arrange an event please speak to a member of our contact our Customer Contact Centre (local call charges apply).

Enquiries for day usage will be discussed on a case by case basis. Please be aware, we are usually unable to accommodate functions for large groups on our 2 night voyages, please check with our Customer Contact Centre before booking.

Answer

With Cunard Fares shuttle buses will be offered free of charge in ports where they are provided by Cunard, but you may incur a charge if you book any other fare type. Depending on where you are travelling to shuttle buses may be available.

Those booked on Early Saver, Late Saver and any other promotional fares will be charged for shuttle buses which will be applied to your on board account which should be settled at the end of your cruise.

In some ports it may be compulsory for a shuttle bus to be used to exit the port due to health and safety reasons. In these instances, these will be supplied complimentary for all guests and all guests will be notified on board.

Port Guides and further information regarding ports of call is also provided once you are on board.

Answer

There is not the facility to store luggage at any port through Cunard Line, however there are various luggage storage companies available at many destinations.

An alternative option may be to have Cunard's White Star Luggage Service, in partnership with Luggage Forward, transport your luggage to meet you at the ship or to your home address.

Answer

On Board.

On your final night on board you will be asked to pack your luggage and leave it outside your stateroom.

We recommend that you do not pack valuables, fragile items and medication. Your luggage will be taken from outside your stateroom and will be waiting for you to identify and reclaim in the cruise terminal.

For fly cruises, your luggage will be transferred to the airport (if you have flights booked with us).

In the Cruise Terminal.

Arriving into Southampton.

Your luggage will then be transferred ashore and will be placed in deck order making it easy to locate. There will be porters available to assist you and there will also be trolleys for you to use.

When travelling on a back-to-back voyage.

We would ask you to place all small loose items in your suitcase/bags and leave your clothing hanging on the hangers. Our Assistant Housekeeper would then transfer all your belongings/clothing to your new cabin.

Fly-Cruises.

If you are travelling on one of our fly-cruises, please visit the specific question under Flights.

Answer

With Cunard's White Star Luggage Service, provided by Luggage Forward, your bags can be collected from your home and delivered to the ship, and then back home again once you disembark. To schedule your shipment, please visit the Luggage Forward website or call Luggage Forward directly on one of the following numbers:

• USA or other: +1 920 231 5114
• UK: +44 (0)33 0808 1294
• Italy: +39 06 97629508
• France: +33 1 76 54 28 07
• Spain: +34 518 88 93 48

Answer

If you find you are missing your luggage, you should first seek assistance from staff in the baggage hall who will try to locate your luggage. If your luggage has not been located then proceed to the baggage enquiries office (within the baggage hall) and complete a missing baggage form.

After disembarkation is completed we will then look at the luggage that is leftover and the reports of missing baggage and try to work out who has taken the wrong luggage. The guests concerned will be contacted to advise them they may have taken the wrong luggage home.

If you take an item of luggage that is not yours, please contact The Baggage Handling Company who will arrange for the item to be returned to the correct passenger. If you have left your luggage at the terminal, The Baggage Handling Company will return your item at a cost at the same time.

Should you have any further queries regarding missing luggage in Southampton please contact The Baggage Handling Company or email: info@thebaggagehandlingcompany.com.

If you have lost/left luggage at an overseas cruise terminal, please contact Cunard via one of the telephone numbers below (local call charges apply).

• UK: +44 0344 338 8641
• USA: +1 800 728 6273
• Australia: +61 13 24 41
• Germany: +49 040 415 33 555

If you have used Cunard's White Star Luggage Service and your luggage hasn't yet arrived, please contact Luggage Forward directly on one of the following numbers:

• USA or other: +1 920 231 5114
• UK: +44 (0)33 0808 1294
• Italy: +39 06 97629508
• France: +33 1 76 54 28 07
• Spain: +34 518 88 93 48

Delayed or mislaid flight luggage.

We book our guests onto flights with highly reputable airlines that we trust to provide our guests with a smooth carriage to and from their voyage with us, but occasionally circumstances outside of our control can occur.

In the rare and unfortunate event that your luggage is delayed or mislaid by the airline, you must contact the airline directly with your flight booking reference and baggage locator code to register for luggage tracing, even if Cunard booked your flights. 

For further advice, please see My flight luggage has been delayed or lost by the airline – what should I do? 

Answer

Complimentary internet credit, redeemable against our on board Wi-Fi plans, is granted to our Gold, Platinum and Diamond World Club members.

The amount of credit is based on your membership level.

For full details regarding these credits and how to use the internet on board, please visit our Staying Connected page.

For more information about Cunard World Club benefits, visit our Cunard World Club page.

Answer

You will find a guide on what to pack for your voyage here: What to pack.

Children under 18 do not have a dress code but should adhere to the evening dress code where possible.

For more information on sailing with Cunard as a family, please see our family hub.

Answer

Please visit our webpage on shareholder benefits to find out what benefits are available and how to claim.

Answer

You can book a new voyage on board any of our ships by making an appointment with one of our Voyage Sales Specialists. Visit the Purser's Office to make your appointment.

Complimentary money to spend on board

If you book a Cunard Fare or Early Saver Fare, the first two guests on each booking will receive complimentary on board spending money. The amount will vary, depending on the length of the voyage and the type of stateroom booked.

All amounts are in US Dollars.

Sailings of 6-9 nights

Queens Grill and Princess Grill: $200 per person
Britannia Balcony and Britannia Club: $150 per person
Britannia Inside and Oceanview: $100 per person

Sailings of 10-24 nights

Queens Grill and Princess Grill: $400 per person
Britannia Balcony and Britannia Club: $300 per person
Britannia Inside and Oceanview: $200 per person

Sailings of 25 or more nights

All categories: 3% saving on your cruise fare

The above benefits are not available when booking a Late Saver or any other promotional fare.

Transfers

If you opt to transfer your booking, then your on board booking benefits will also carry over. Please note, the value of your on board spending money may change as this is influenced by the duration of your new voyage booking.

Answer

Yes, it is still possible to book a hotel if you have not booked a flight with your voyage. Transfers are not included but would also be available.

You can book airport hotels through Holiday Extras in My Cunard. Once you have made a booking, Holiday Extras will email a booking confirmation confirming the hotel details, directions, dates and times booked.

Please contact our Customer Contact Centre (local charges apply), to add a hotel stay to your booking.

Answer

If your shore excursion is delayed ashore, the ship will not leave without you, therefore by taking an excursion through Cunard Line you can simply sit back, relax and enjoy your surroundings without clock watching.

If you are ashore independently, the ship cannot necessarily wait for you so you should be aware of the time the ship leaves and give yourself plenty of time to get back.

Answer

If you do not complete payment within 2 hours of adding a shore excursion to your shopping basket, the excursion will be put back on general sale and will disappear from your basket. You will be able to see a list of your last 5 expired items below your shopping basket to enable you to quickly re-check availability for a previously selected shore excursion.

Answer

You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

This question may also be useful: What are the shore excursion terms and conditions?

Answer

The terms and conditions for Shore Experiences are available here.

Answer

We ask parents and guardians to note that children under the age of 16 must not be left unaccompanied on the ship whilst the ship is in port. There is no facility offered on board to look after your children if you go ashore.

All children under the age of 16 must have an adult, 18 or above, accompanying them whilst on board.

For more information on sailing with Cunard as a family, please see our family hub.

Answer

My Cunard is an online portal for personalising your voyage, available as soon as you have booked.

Logging in to My Cunard is simple, you’ll just need your booking reference, name, and date of birth.

You can use My Cunard to view a whole host of essential information relating to your upcoming voyage, including:

• Full voyage itinerary, which will incorporate any pre-purchased products and services.
• Visa and vaccination requirements.
• Embarkation and disembarkation arrangements.
• Shuttle bus information.
• Details of on board gift packages.

You can also:

• Change your bed configuration.
• Amend your evening dining preference (Early Saver and Cunard Fare only).
• Provide us with the necessary passport, next of kin and travel insurance information.
  
• Check in online (from 21 days before departure), and print boarding passes and luggage labels.
• Print and complete the child registration form, required for parents travelling with children who would like to use the children’s facilities.
• Pre-purchase products and services, which are available to book at the approximate dates below: 
  • Drinks packages and wine collections – Any time.
  • Shore Experiences – Up to 1 year prior to departure.
  • Mareel Wellness and Beauty – 180 days (just under 6 months) prior to departure.
  • Alternative dining venues (not all venues are available to pre-book) – Up to 4 months prior to departure.

Please note that the pre-purchase window closes 3 days prior to sailing. After this time, all further bookings, modifications, and cancellations must be handled on board.

Answer

Yes, you will find a small refrigerator in all grades of stateroom on board and are normally below four degrees Celsius.

The dimensions of the fridges are approximately:

Width 34cm
Height 45cm
Depth 25cm

Please note, some exceptions may apply on dimensions.

Answer

Both UK 3 pin and US 2 pin sockets are used on board. You will find a three pin socket next to a two pin socket.

The standard electrical supply in the United Kingdom is 50Hz (cycles) and 240V.
The supply on board all the ship's are 220V / 110V / 60Hz.

Answer

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

Answer

In some instances, we may be able to assign you to a higher-category stateroom within the same type (e.g. Inside or Balcony) or to a type above at no additional cost. Keep in mind that a change in stateroom assignment is not guaranteed. Also, any reassigned stateroom may be located on a different part of the deck or on a lower deck than the stateroom you originally chose. 

Please select 'No' if you have a specific stateroom requirement, such as a mid-ship location. We also recommend that if you're travelling within a group travelling in either Britannia Club or Grills Suites, and wish to dine together then you should opt out of upgrades. Once your upgraded room has been allocated you will not be able to change it.

Answer

Every night on board, after 6pm, we ask that you wear smart attire or Gala Evening attire in most of our bars, restaurants and entertainment venues.

Of course, if you prefer to spend your evenings in more relaxed attire, a selection of casual dining and entertainment venues is always available for your enjoyment. Feel free to dress casually as you visit any of the following venues: Kings Court, Lido Buffet (Including Al Fresco), Golden Lion, Casino, Carinthia Lounge, Winter Garden, Garden Lounge, Yacht Club, and G32. Non-ripped, jeans are appropriate, but after 6pm please refrain from wearing shorts, sports attire, swimwear or sleeveless t-shirts outside of the gym, spa and deck spaces.

Suggested attire for dress codes can be found under the question "Is there a dress code on board?"

Answer

Queen Mary 2 and Queen Victoria

Yes, gentlemen can hire tuxedos including shirts, trousers and dinner jackets on board from the shops.

Tuxedo packages range from $90 for one night up to $250 for 5 nights.

We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops. 

Queen Elizabeth

Yes, gentlemen can hire tuxedos (trousers and dinner jackets) on board from the shops.

Tuxedo packages range from $130 for one night up to $250 for 5 nights.

We do not currently offer a hire service for ladies formal wear on board, however a range of woman's evening wear is available to purchase from our on board shops. 

Answer

National and religious dress including headdresses are allowed on board. Depending on the amount of the face covered by the headdress, guests may be asked to unveil for a security photo at check in and passing through security check points ashore and on board during the voyage. Some items of national dress such as ceremonial blades or swords are not permitted and guests should check our list of prohibited items.

Answer

Your cruise duration must be 7 nights or more in order for you to have a Wedding at Sea. For more information regarding our Weddings at Sea, please visit our Weddings and commitment ceremonies page.

Answer

Your ceremony must be witnessed by two adults, aged 18 or over. If you do not have any witnesses travelling with you, two members of the ships company will be pleased to act as witnesses on your behalf.

For more information about our Weddings at Sea, please visit our Weddings page.

Answer

Confetti can be thrown inside your chosen wedding venue. If your guests wish to use confetti on deck, it must be biodegradable.

Answer

We are unable to specify what flowers or colours of flowers will be used in the two floral arrangements to adorn the ceremony location.

If you would like a specific flower and colour then please specify this on your planning form.

For further information on flower choices, please refer to our Finishing touches page.

Answer

You are welcome to bring your own wine and champagne on board for your Wedding at Sea.

We charge a corkage fee for consumption of your own alcohol anywhere other than your suite or stateroom. Our corkage fee is $25.00 per bottle, and is subject to change.

Answer

The Cunard commemorative wedding certificate will be issued during your cruise.

The official marriage certificate, which must be processed by our Bermudan registrar to officially register your marriage, will be sent to your home address up to 16 weeks after the end of your cruise.

Answer

Should you wish to bring your own cakes and flower arrangements on board please note these must be stored in your own stateroom due to Environmental Health regulations regarding cross-contamination.

If you are embarking/disembarking in a foreign port, please be aware not all countries permit the importing/exporting of flowers/and or food, and some airlines do not permit guests to carry such items on board.

If you are on a fly cruise please check with the airline for restrictions.

Answer

A wedding group consists of a group of guests who are travelling together, ready to book and their details are all available at the time of booking.

• On board spending money dependent on duration (on board spending money is applied retrospectively once the bookings are completed)
• 1 in 20 staterooms free (max of 3 staterooms - free stateroom/s refunded at sailing, based on the lowest grade booked)
• on board spending money applied to guests one and two
• The bride and groom receive double on-board spending money.

On-board spending amounts

7-11 Nights = $40pp*
12+ Nights = $75pp*

(*Approximate currency exchange rate)

Terms & Conditions

• All bookings can be made up until the date of sailing (Except Bride & Groom as official paperwork needs to be completed prior to the wedding).
• A minimum of 16 heads (lower berths only)
• Combinable with Cunard Fare or Early Saver only
• Free stateroom is based on the lowest grade occupied at the time of sailing and refunded at sailing date
• Minimum numbers and benefits are applicable to guests travelling in lower berths only
• Benefits will only apply when minimum numbers have been reached
• Deposits required at time of booking. Standard booking conditions apply

Answer

To enable us time to apply for your marriage license and make all the necessary arrangements, we require a minimum of 3 months' notice.

For further information on our Weddings at Sea, please visit our Weddings page.

Answer

Although we provide traditional wedding music for the ceremony entrance and signing of the register, you are welcome to provide your own music on CD or USB if you would prefer.

You may like to arrange for a member of your wedding party to read a piece of poetry or prose during your ceremony. Please note that, as with all civil ceremonies, your selected music and readings must not be of a religious nature. Should you choose a reading or your own music for your ceremony, you will need to bring your selected reading and/or music with you on your cruise.

For more information, please visit our Celebrations at Sea page.

Answer

Unfortunately, we are currently unable to offer Same Sex Marriage Ceremonies.

The Bermuda Government appealed the decision to have same sex marriages conducted under their current marriage laws. This means unfortunately as we are governed by their laws on board for weddings, we are unable to conduct a legal same sex marriage.

We do however offer a commitment ceremony where you can get married legally shoreside with a registrar and join us on board for your celebration.

Answer

Under Bermudian law your wedding must take place when the ship is at least 12 miles from shore, therefore we are currently unable to perform weddings on board whilst the ship is in port.

Unfortunately Cunard do not offer a weddings ashore programme at this time. All weddings must be performed on board while the ship is at least 12 miles from shore.

Answer

Yes, to offer you a uniquely memorable wedding day we have a number of photography options.

You will have the opportunity to meet with the photographers before your ceremony to discuss your photography requirements and their products and services. You will then meet with the photographer after your ceremony to review your photographs and make your final selection.

Packages & Prices

We offer a selection of photography options which your Ceremonies Specialist can advise you at the time of planning. All photography packages must then be paid onboard with your ceremony photographer.

Answer

Wedding spa treatments can be booked at the time of planning your wedding. These will be added to your on board account once on board.

All additional spa services can be booked from 180 days before your departure date via My Cunard. These services are paid for at the time of booking. Simply log in with your voyage booking reference.

Answer

We only require copies of all formal documentation such as Divorce Decrees, Death certificates and Deed Poll certificates; this will be explained in the information that will be sent out to you prior to your departure.

For more information, please email ceremonies@carnivalukgroup.com or call 0344 33 88 004 (local call charges apply).

Answer

Included in your wedding package is an official marriage certificate. Additional marriage certificates can be ordered at time of booking at additional cost. Please advise us of this request on your wedding planning form.

To order a marriage certificate after your wedding has taken place, please email ceremonies@carnivalukgroup.com or call 0344 33 88 004 (local call charges apply).

Please note that certificates can take up to 16 weeks to be delivered to us, as they are sent from Bermuda. Once we have received your certificates, they will be checked and posted to you.

Answer

Invitations will be sent out to you before you after your wedding is booked, during the planning stages, and your wedding coordinator will arrange for thank-you notes to be delivered to your stateroom after your wedding.

Answer

No, your wedding will take place in one of our dedicated wedding venues on board. Due to health and safety restrictions we are unable to perform weddings on the open decks.

Find out more about Celebrations at Sea with Cunard.

Answer

The traditional wedding music for the Wedding at Sea ceremony is as follows:

Welcome music: Overture, from the Marriage of Figaro by W A Mozart
Entrance music: Rondeau, from Symphonie de Fanfares by J-J Mouret
Signing register music: Salut d'amour by E Elgar
Exit music: Le Rjouissance, from Music for the Royal Fireworks by G F Handel.

Alternatively, Bride and Groom can choose music of their choice. Please note that if the Bride and Groom chose to bring their own music, they will need to bring their choices on a CD format.

Answer

The fruit cake is covered with a layer of white icing and contains marzipan. The message will be iced on the cake in an additional colour.

To view more gifts, see our Gifts page.

Answer

Only the bride and groom can benefit from priority embarkation from Southampton when getting married on board.

Answer

If you are to cancel your booking up to 72 hours prior to departure, any pre-booked gifts or purchases made via My Cunard will be refunded automatically (unless specified otherwise within our terms and conditions).

To cancel your booking, please contact our Customer Contact Centre (please visit our website for contact details) or speak to your travel agent.

Answer

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.

The daily programme keeps you up to date on what is happening on board including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note you are unable to place a personal message in the daily programme.

Answer

A number of facilities will be available to you when you embark the ship, for example, some restaurants, cafes, pools, the library, and some bars will be open.

Because of legal and tax reasons, the casino, shops and spa will remain closed until we are 12 miles from port.

Answer

A range of sporting activities are available including:

• Table Tennis (All ships)
• Paddle tennis (The paddle tennis court is approximately 7m x 13m) (All ships)
• Shuffleboard (All ships)
• Quoits (All ships)
• Golf (Chipping, putting & target nets) (All ships)
• Hooplah (All ships)
• Darts (All ships)
• Baggo (Queen Victoria & Queen Mary 2)
• Croquet (Queen Elizabeth)
• Short Mat Bowls (Queen Elizabeth)

Sports equipment is provided free of charge and are available at their locations between 9am and 5pm. Organised tournaments and social play get together are advertised in the Daily Programme

Answer

Cruise fares apply to children from the age of 2 to 17 years old at the time of travel.

The first two people in each cabin will be charged an adult fare, regardless of their age.

Guests aged 2 to 17 years who are travelling as a third or fourth guest in a stateroom will receive the relevant third- or fourth-person discount on the full fare stateroom price.

For details on any of our voyages, please check our find a voyage page.

Find out more:

• What is included in your fare
• Activities on board for children

Answer

Please visit - https://www.gov.uk/permission-take-child-abroad for up to date information.

Answer

Yes, we do offer vegan/vegetarian wines on board Queen Mary 2 and Queen Elizabeth. Please see our wine list for more details.

All wines are subject to change and availability.

Answer

All bottles of wine or champagne brought on board by guests for consumption in any of the ship's restaurants, bars or lounges, are subject to a corkage fee (no larger than 750ml).

Please be advised that guests are allowed to bring on board one bottle per person for special occasions.

Groups who want to supply their own wine for wine tasting seminars or for consumption in any of the restaurants, bars or lounges will be charged a corkage fee.

If a bottle of wine/champagne has been bought for you (on board) as a gift, please ensure you carry the gift card with you to avoid having the corkage charge applied to your on board account.

The corkage fee is $25.00 per bottle and will be charged to your on-board account. (Corkage fee is subject to change).

Answer

The tap water on our ships is drinkable. However, should you prefer we also offer a variety of bottled water for purchase on board.

Answer

We require a questionnaire to be completed for each cruise you travel on to ensure that we have the most accurate and up to date information, we understand circumstance can change therefore it is important for this to be completed.

If you have not yet received an accessibility and medical questionnaire you can request this via our Customer Contact Centre (local call charges apply) or your travel agent.

Answer

Yes, as long as you are booked into the correct accommodation for your equipment, you are welcome to bring more than one mobility aid.

All mobility aids must be stored inside your cabin when not being used; they cannot be left outside in the corridor and will therefore reduce space inside the stateroom.

Answer

Yes, the production manager will be happy to provide this for you. Please request this at reception or with a member of the production staff.

Answer

Hand baggage restrictions vary by flight. Please ensure that you adhere to your airline’s guidelines which can be found on their website. Failure to comply may result in your hand baggage being transferred to the aircraft hold (in which case additional charges may apply).

 

Answer

We use a range of airlines for our fly-cruise holidays, which vary depending on your destination. See our Flights page for more information.

Once your flights are confirmed, you will be able to find your flight details via My Cunard.

Answer

Please visit the NHS website for guidance on flying while pregnant. 

Pregnant guests can travel with us, however, we cannot accept guests who will be more than 23 weeks pregnant (i.e. 23 weeks + 1 day or more) at any time during the cruise. Find out more about travelling while pregnant.

Answer

If you suffer from any severe allergic reactions (anaphylaxis) then we recommend that you speak to your doctor as soon as possible. We cannot guarantee a nut-free environment or prevent other passengers from bringing their own food on board the ship or on the flights.

Answer

Pre-booking an alternative dining table.

Steakhouse at the Verandah and Dinner at the Lido (Kings Court on Queen Mary 2) are available to book 14 days prior to embarkation, via My Cunard.

Some voyages also offer additional alternative dining experiences which celebrate a particular destination or theme. These will be available to book on board, and usually via My Cunard.

To find out more about alternative dining, please visit our dining pages.

Prices and Menus

There is usually a cover charge for alternative dining venues. Please see How much are the cover charges in the alternative restaurants? for details.

Pre-booking a main dining table.

If you are staying in a Britannia stateroom and chose our Open Dining option when booking, or via My Cunard, you will be able to reserve your table for dinner at a time of your choice between 6.00pm and 9.00pm each evening. This can be done on board via My Voyage.

To find out more about main dining, please visit our dining pages.

Answer

While you can be assured that your table is always reserved within your main restaurant, there are numerous other tempting options. Reserve a table at our alternative dining venues.  

These are bookable either before you sail on My Cunard or once you arrive on board. All prices are subject to change and are per person, per occasion dining in a Select Dining restaurant.

The cover charges are applied to your on board account, which is settled at the end of your voyage. Charges are per person and per occasion dining in a select dining restaurant. Although children are welcome to dine in these restaurants, we do not have specific menus for children however, requests will be accommodated where possible.

As alternative dining venues can be very popular, should you be unable to meet your dinner reservation, please notify us at least 12 hours before the time of your booking, to avoid the $8.00 cancellation charge. A cancellation charge will not be applied if transferring to a different time/date.

 

Booking on board

You can also make your reservation once on board by speaking to the Maître d, or via our new on board digital planner, My Voyage.

Whichever way you choose to make your reservation we suggest you make your booking as soon as possible to avoid disappointment.

Answer

Guests who require baby food must inform us of this no later than eight weeks before they sail. Please ensure you advise our Customer Contact Centre of your requirements as soon as possible after booking. 

We can provide Hipp & Hipp Organic baby food jars - Stage 1 (4 months +) and Stage 2 (7 months +) in an assortment of savoury and dessert flavours. Alternatively, we can puree/mash adult food from the main restaurant menu. 

For younger babies or guests requiring an alternative brand, you are welcome to bring your own.

There is no extra charge for arranging baby foods and the above options can be taken to your stateroom/suite.

Bottle warmers and sterilisers are available upon request.

Baby food varieties.

• Hipp apricot yoghurt - 7 months 
• Hipp apple blueberry dessert - 4 months 
• Hipp apple pear pudding - 4 months 
• Hipp banana peach dessert - 4 months 
• Hipp cottage pie - 7 months 
• Hipp mango banana yoghurt - 7 months 
• Hipp mixed veg dinner - 4 months 
• Hipp spag bol - 7 months 
• Hipp apple and banana fruit pot 
• Hipp vege chicken noodle - 7 months 
• Hipp vege lasagne - 7 months 
• Hipp sweet squash and chicken 
• Hipp vege with rice and noodles - 4 months 
• Hipp mixed fruit juice - 4 months 
• SMA milk - 6-12 months 

Find out more about dietary requirements on board.

Answer

Yes, we can provide the following items, however please note these are subject to availability.

Bottle Warmers  / Bottle Sterilisers

Bottle warmers are available on all family friendly ships and we have a limited number of steam sterilisers.

The type of steriliser may differ between ships, however, they are an electric self sterilising unit and tablets are therefore not required.

High Chairs / Booster Seats

High chairs are available in the main restaurants, please speak to the restaurant manager to request one. High chairs are also available in the buffet restaurant for you to help yourself to.

Booster seats are not available in the restaurant, however you are welcome to bring your own.

Cots

For further information please see the question - Where can a cot go in a standard stateroom?

Baby Food

For further information please view the question - Can you provide food for babies and infants?

Baby Baths

Baby baths are available on all Cunard ships. Please request this via the Accommodation Services on board.

Bed Rails

Bed rails are not available.

Nappy disposal units

These are available on all family friendly ships in all nappy changing public toilets and on request for staterooms.

To request any of the above items, please speak to our Customer Contact Centre (local call charges apply). Please note that these items are subject to availability.

Alternatively, depending on availability, you may be able to request any of these items via the Purser's Office on board.

Answer

Membership

Membership of the Cunard World Club is automatically awarded on completion of your first voyage with Cunard. Voyages and nights on board are awarded to members following the completion of each Cunard voyage. Membership is only available to individuals over the age of 18 and not to groups or companies. Your membership account must be held in your full name as it appears in your passport. You must book in your country of residence and quote your Cunard World Club membership number and the membership number of all individuals in your party, at the time of booking to ensure that memberships are automatically updated and all benefits are received once on board.

Voyages and nights on board

Your membership tier is defined by the number of Cunard voyages or nights on board you have completed. Voyages or nights on board will be accrued on completion of the voyage on which they were earned (except on World Voyages, where nights on board are accrued at the end of each sector, as defined by Cunard). Where your voyage is made up of one or more voyages, but you have booked as one voyage and have just one booking reference, this will be treated as one voyage only. You will not accrue a voyage or nights on board: in respect of any time spent travelling or in a hotel, for example as part of a fly-voyage or land tour; in respect of any time you would have spent on a Cunard ship but for the cancellation or curtailment of that voyage, for whatever reason; in respect of time spent by other members of your party or family (whether or not they are Cunard World Club members), or for unused berths in your stateroom; in respect of any nights gained or lost through travelling over the International Date Line during a World Voyage or World Voyage sector. Voyages and nights on board are personal to you and may not be transferred to any other person.

Benefits

All benefits are subject to availability and all benefits may be withdrawn or altered at the absolute discretion of the Cunard World Club. Without limitation, we reserve the right to make exclusions or exceptions to the availability of benefits. Some benefits may not be available on voyages of 5 nights or less. Benefits are personal to you and not transferable. No cash alternative is available. No benefit may be claimed retrospectively, i.e. by claiming a benefit that you were entitled to claim but which you did not claim at the time when you were entitled to do so, claimed in respect of nights spent on a ship for inaugural and overnight events, as an invitee of a charterer of a Cunard ship or any voyage on which you have travelled on a reduced rate fare or as a concession (a list of concessionary types may be obtained from us on request). During World Voyages your benefits will be reset at the end of each sector, as defined by Cunard. We will invite you to one Cunard World Club Party and one Senior Officer’s Party, where applicable, during your time on board. On longer voyages (which are made up of multiple voyages) you will receive one set of benefits only. On back to back voyages we may for operational reasons need to restrict the number of invitations you receive, where applicable, to the Cunard World Club party and Senior Officer’s party to one during your time on board.

General

Queries relating to Cunard World Club membership should be addressed to:

Cunard Line UK
Cunard World Club (Diamond Tier Guests): 0344 338 8629
Cunard World Club: 0344 338 8655

Calls are charged at local rate plus your telephone company’s network access charge.

Cunard Line North America
1-800-7-CUNARD

Cunard Line Australia
1300 300 980

Cunard Line New Zealand
0800 400 838

Cunard Line Germany: 0049-40 41 533 555
Cunard Line Continental Europe: 0044-23 80 65 70 64

All on board Cunard World Club benefits will be the same regardless of where you reside. However for Cunard World Club members who live outside the UK, North America, Australia, New Zealand and Germany, we reserve the right not to send you all the information we send to members resident in these regions, e.g. promotional mailings and The Cunarder magazine. Brochures showing fares in your local currency may be obtained from your Cunard travel agent. We reserve the right to terminate the Cunard World Club or change these terms and conditions at any time without notice. Cunard will not be liable for refunds or for damages resulting from any changes to any aspect of the Cunard World Club or for damages resulting from failure to deliver any services forming part of the programme. You should review these terms and conditions periodically for changes by visiting our Cunard World Club page.

Answer

If you do have any disability or medical requirements, please let us know at the time of booking or as soon as the need is known via the online form on My Cunard.

We ask that you complete and submit the online questionnaire as soon as possible and ideally, no later than 14 days before departure; this is to ensure there is sufficient time to be able to contact you should we need to discuss any of the information that has been provided.

Our full mobility scooter policy, and other information, can be found on our on board needs webpages.

Answer

Should you need to contact the Customer Contact Centre from outside of the UK, please contact our International Customer Contact Centre on 44 2380 657064, who will be happy to assist you.

Cunard can also be contacted at the US office on 001 800 223 0764 or Hamburg office on 0049 (0) 40 41533 555. 

 

Answer

Please call our Customer Contact Centre (local call charges apply) if you're having difficulties.

If your booking has been made via the US office then travel insurance details will not be required on your booking. We would advise you contact your travel agent via the US or the Cunard US office for further assistance.

Answer

Yes, cigarettes, and tobacco are available to purchase from most bar areas.

We stock a range of tobacco brands across all ships, prices available on board and subject to availability.

We do not sell E-cigarettes on board.

 

Answer

IVA (VAT) is European tax legislation applicable when travelling within the EU. 

Due to European VAT regulations Italian and Spanish IVA (VAT) tax is payable during your Mediterranean Fly Cruise. 

The Italian and Spanish IVA (VAT) will be due in different circumstances, please read on for details.

Information on when this tax is payable will be communicated to you on board via the ship’s newspaper. 

Due to European VAT regulations, Italian IVA (VAT) at a rate of 22% is payable during your Mediterranean Fly Cruise when starting and ending your voyage in an Italian port. This is due to the ship not calling at a port outside of the EU during this period.

Italian IVA (VAT) of 22% will be payable on the following on board items:

• Goods purchased in the on board shops
• Photo gallery
• Products purchased in the spa (it does not apply, however, to treatments and services in the spa)
• During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Due to European VAT regulations, Spanish IVA (VAT) at a rate of 10% or 21% (depending on the items purchased) is payable during your Mediterranean Fly Cruise when starting and ending your voyage in a Spanish port. This is due to the ship not calling at a port outside of the EU during this period.
Spanish IVA (VAT) of 10% will be payable on the following on board items: 

• Bars
• Restaurants – Select Dining Cover Charges
• Room Service Menus
• During the week where IVA will be charged you will be unable to purchase liquor and tobacco products to take home.

Spanish IVA (VAT) of 21% will be payable on the following on board items: 

• Goods purchased in the on board shops
• Photo gallery
• Products purchased in the spa (it does not apply, however, to treatments and services in the spa)

Prices displayed on board are exclusive of Italian and Spanish IVA and therefore an additional 10% / 21% / 22% will be added to the advertised price upon purchase. The IVA (VAT) will be itemised separately on your receipt.

Answer

There is a small range of over the counter medications available from the shops on board each ship (Mayfair shop - Queen Mary 2 and Queens Arcade - Queen Victoria/ Elizabeth) such as Paracetamol and Sea sickness tablets. Should you require more specific medication there is a medical centre located on board.

Answer

Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board.

However, whilst in U.S. waters, Cunard enforces and abides by the U.S. legal drinking age of 21 years.

Proof of age may be required.

Answer

For guests in a group of 16 people* or more, we can offer a group booking promotion. The terms and conditions and benefits available will depend on the size of the group. For full details, please call our Customer Contact Centre (local call charges apply).

(* minimum group size to be 16 guests occupying lower berths)

Group bookings are combinable with Cunard Fare and Early Saver Fares but not combinable with Late Saver or Other Promotional Fares.

Answer

Self Service

There are self service launderettes on board which are complimentary with washing machines, washing powder (you may bring your own personal washing powder if you wish), tumble dryers and ironing facilities which are available from around 7.30am until 9pm (subject to change).

 

Launderettes can be found in the following locations:

Queen Elizabeth & Queen Victoria - Decks 4, 5, 6, 7, 8

Queen Mary 2 - Decks 4, 5, 6, 8, 10, 11

Queen Anne - Decks 1, 4, 7, 8

 

Specialist cleaning services

Wet cleaning is a professional, aqueous cleaning process for sensitive and non-washable garments. The wet cleaning process was invented in 1991 by Kreussler & Co GmbH in cooperation with Miele. Wet cleaning avoids the use of chemical solvents. Environmental groups and the United States Environmental Protection Agency have indicated that such alternative ""wet cleaning"" methods are better for the environment than chemical solvents and proponents of wet cleaning state that these methods can be used without shrinking or otherwise damaging garments that typically require dry cleaning.

We also offer slight alterations / repairs on board, for an added cost. 

Answer

You may bring one bottle per person of wine or champagne on board (subject to the age limit law of the port of departure) to celebrate special occasions (no larger than 750ml). However, if you wish to consume it in any of the dining rooms, alternative restaurants or bars then each bottle will be subject to a corkage fee of $25.00 (fee subject to change). There is no corkage fee if it is consumed in your suite or stateroom. Wine and champagne gifts purchased via the Cunard Gift Collection are exempt from the corkage fee - please show your gift card to your waiter.

If you are taking a flight prior to your voyage, the amount of duty free you may purchase at the airport or on board the aircraft will be determined by your destination and airline. We recommend that liquids are packed in your hold luggage to comply with airport and airline restrictions.

For details of duty free limitations at destination airports please click here.

You will be able to purchase duty free tobacco and liquor on board during qualifying itineraries.

Answer

Yes, you may plan your cruise to embark or disembark at ports that are not the published start and finish ports of the cruise itinerary. The full fare for the published cruise will still be due.

There is also the option of joining one of our World Cruises during the itinerary. World Cruises are broken down into sectors and you can choose to embark and disembark at a selection of ports that suit you.  

There may be some ports of call where embarkation/disembarkation is not possible other than the advertised embark/disembark ports. 

To make a booking on any cruise please visit our Find a voyage page. 

If you wish to embark/disembark at a different port to the advertised embark/disembark ports, please contact our Customer Contact Centre (local call charges apply).

Answer

Yes, simply ask your stateroom steward/butler who will take your shoes away and return them shined.

This service is complimentary to all guests.

Answer

Yes, it is possible to commit ashes from our ships at sea. Please note the ashes will not be scattered but committed to the sea in a biodegradable container. It is dependent on certain factors and requires approval from the Captain in advance of the start of your voyage. 

In order for the committal of ashes to take place, the ashes must be stored within a biodegradable container and the cremation certificate needs to be brought on board. The Captain or a Senior Officer will accompany you to an outside area, typically a lower deck and if requested they will say a prayer. The ashes will remain in the biodegradable container for the committal and will not be scattered.

Flowers for the occasion can be purchased from the on board florist or brought on board from ashore as long as they are completely biodegradable. Once the committal has taken place, the Captain will normally provide you with location details from the entry in ship's log.
 
In order to submit your request, please contact the Customer Contact Centre (local call charges apply) prior to embarkation.

Once confirmed you will receive details via email / post.  Times and dates may be restricted due to weather conditions and are finalised once on board. A committal of ashes approval is always subject to change. 

Please note that the ceremony is not formal or religious and there is no charge to arrange a committal of ashes. The committal of ashes cannot be performed on voyages of 5 nights duration or less. The committal needs to be performed on a sea day and must be at least 12 nautical miles away from land.

Unfortunately, we are not permitted to commit the ashes of pets.

Answer

When making a booking, you can pay either a deposit or the full balance via credit/debit card at the time of booking.

If you have booked directly with us, our secure online payment facility allows you to log in and pay your outstanding balance in full or in part. It's available 24 hours a day, seven days a week, and is the most convenient way to pay. Click here to pay your balance.

Travel Agent booking

If your booking has been made through one of our travel agent partners, please contact them to settle the outstanding balance of your holiday.

Answer

Yes - on selected days, special 'behind the scenes' tours will be run on board. Bookings must be made once on board your ship, and are first-come first-served. For more information visit our webpage.

Answer

No discount is given when you book consecutive voyages.

However when booking a logical voyage, which consists of two consecutive cruises sold as a single voyage, with one booking reference (usually with a letter at the end of the cruise number (e.g. M123A) you can typically expect a saving compared to booking the two voyages individually.

If you were to book two or more consecutive voyages not classed as logical voyages, no discount is given. An air credit may be applicable when booking two consecutive fly cruises if one of the flights is not needed. For example, if you booked two consecutive Mediterranean fly cruises, the flight that would bring you home after the initial cruise wouldn't be needed, so a deduction from your fare might be applicable.

Answer

At most ports of call we operate a shuttle bus service. Shuttle bus availability, along with distances to the main towns/ destinations will be provided to you once you are on board.

Please note, any shuttle bus service provided is complimentary to those benefiting from Cunard Fare. Those guests booked on Early Saver, Late Saver and other promotional fares will be charged for using this service. The shuttle bus has a scanner that will scan your cruise card, this identifies whose on board account needs to be charged.

Charges will be applied to your on board account which should be settled at the end of your voyage. The cost of the shuttle bus service at each port varies and you will advised of the cost at each port once on board. Prices typically range from $4.00 - $8.00 per person per journey (subject to change). Children under the age of 17 years of age will be charged at 50% of the adult rate. Infants under the age of two years will not be charged.

In some ports it may be compulsory for a shuttle bus to be used to exit the port due to health and safety reasons. In these instances, these will be supplied complimentary for all guests and all guests will be notified on board.

Answer

An eTA is an Electronic Travel Authorization issued by The Government of Canada.

The confirmation is usually received a few minutes after the request is processed however, some requests may take longer to be approved.

The request and approval are linked to your passport. You will need to travel with the passport you used to apply for your eTA. Once approved, an eTA is valid for multiple entries for up to five years or until the passport expires, for guests arriving by air only.

For further information on eTA's please visit the dedicated website:  http://www.cic.gc.ca/english/visit/apply-how.asp

Answer

It may not be possible the ship to await your arrival, therefore please ensure you have plenty of time for your journey so that you arrive in time for your suggested embarkation time as stated on your boarding pass.

Should you experience any delay reaching the port of embarkation, please notify the cruise terminal on the appropriate number if you are sailing from Southampton.  You can find which terminal your voyage departs from on your boarding pass, or on your booking summary in My Cunard.

If you are sailing from an overseas port please notify our Customer Contact Centre.

Answer

Pre-cruise information is sent to the lead guest on each booking approximately one month to one week prior to sailing.

The booklet will be sent to the lead guest on the booking, as long as there is a complete address in the booking at the time of posting.

Rest assured all information in the booklet will also be emailed to the lead guest, and is accessible on My Cunard and our sailing with confidence web pages. 

Answer

Queen Elizabeth.

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am (Disembarkation day) 6.30am - 8.00am
Lunch: (Sea / Port days) 12.30pm - 2.00pm, (Embarkation day) 1.00pm - 2.00pm
Dinner: 6.30pm - 9.00pm

Britannia Restaurant - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am
Lunch: (Sea / Port days) 12.30pm - 2.00pm
Dinner: Early Dining from 6.00pm, Late Dining from 8.30pm, Open Dining between 6.00pm and 9.00pm (reservations can be made on board)

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12.30pm - 1.30pm
Dinner: 6.30pm - 9.00pm

Lido Restaurant (Buffet)
Breakfast: (Port days) 6.00am - 11.30am, (Sea days) 6.30am - 11.30am
Lunch: 11.30am - 3.00pm, (Embarkation day) 12.00pm - 6.00pm
Afternoon tea: 3.00pm - 4.00pm
Dinner: 6.00pm - 11.00pm
Dinner at the Lido (waiter service): 6.30pm - 9.00pm

Lido Grill
Lunch: 10.30am - 6.00pm

 

Queen Victoria.

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am, (Disembarkation day) 6.30am - 8.00am
Lunch: (Sea / Port days) 12.30pm - 2.00pm, (Embarkation day) 1.00pm - 3.00pm
Dinner: 6.30pm - 9.00pm

Britannia Restaurant - Waiter service
Breakfast: (Port days) 7.30am - 9.30am, (Sea days) 8.00am - 9.30am
Lunch: (Sea / Port days) 12.30pm - 2.00pm, 
Dinner: Early Dining from 6.00pm, Late Dining from 8.30pm, Open Dining between 6.00pm and 9.00pm (reservations can be made on board)

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: (Sea days only) 12.30pm - 2.00pm
Dinner: 6.30pm - 9.00pm

Lido Restaurant (Buffet) 
Breakfast: (Sea / Port days) 6.30am - 11.30am
Lunch: 11.30am - 3.00pm, (Embarkation day) 12.00pm - 6.00pm
Afternoon tea: 3.00pm - 4.00pm
Dinner: 6.00pm - 11.00pm
Dinner at the Lido (waiter service): 6.30pm - 9.00pm

Lido Grill
Lunch: 10.30am - 6.00pm, (Embarkation day) 12.30pm - 6.00pm

 

Queen Mary 2.

Queens Grill / Princess Grill / Britannia Club Restaurants - Waiter service
Breakfast: (Port days) 7.30am - 9.00am, (Sea days) 8.00am - 9.30am, (Disembarkation day) 6.30am - 8.00am
Lunch: 12.00pm - 1.30pm
Dinner: 6.30pm - 9.00pm

Britannia Restaurant - Waiter service
Breakfast: (Port days) 7.30am - 9.30am, (Sea days) 8.00am - 9.30am
Lunch: (Sea / Port days) 12.00pm - 1.30pm 
Dinner: Early Dining from 6.00pm, Late Dining from 8.30pm, Open Dining between 6.00pm and 9.00pm (reservations can be made on board)

Steakhouse at The Verandah Restaurant - Waiter service
Lunch: 12.00pm - 1.30pm
Dinner: 6.30pm - 9.00pm

Kings Court - Buffet
Breakfast: (Sea / Port days) 6.30am - 11.30am
Lunch: 11.30am - 3.00pm
Afternoon tea: 3.30pm - 4.30pm
Dinner: 5.30pm - 10.00pm
Dinner at Kings Court (waiter service): 7.00pm - 9.00pm

All times are subject to change. You will find full details in your Daily Programme on board.

Answer

Cunard guests can only board and travel to EU or Schengen area countries* if their passport was issued less than 10 years from date of embarkation.

The passport must have at least three months left before the date of expiry when you disembark (regardless of whether or not the passport has an extension period).

For cruises that travel outside the EU or Schengen area, in line with the requirements of many of these countries, guests are required to have six months validity left on their passports from the date of final disembarkation.

All passports should have sufficient blank pages for entry and exit stamps (applicable to the length and ports of call in your itinerary).

*EU countries include: Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Additional countries in the Schengen area include: Iceland, Liechtenstein, Norway and Switzerland.

Visit https://www.gov.uk/government/news/be-travel-aware for more information on passport requirements.

Answer

Yes, there is a casino on board each Cunard ship.

Location.

The Casino on Queen Anne is situated mid forward on Deck 3.

The Casino on Queen Elizabeth and Queen Victoria are situated mid forward on Deck 2.

The Casino on Queen Mary 2 is situated on Deck 2 midships.

Age limits.

Only those over the age of 18 may use the casino facilities.

Opening times.

The casinos on board will only open when the ship is outside UK territorial waters which is generally 12 miles offshore (approximately 45 minutes after departure*), as long as the cruise has an overseas port such as:

• Cobh - Republic of Ireland
• Dublin - Republic of Ireland
• St Peters Port - Channel Islands
• Foreign country ports

 

On voyages that do not have overseas ports, i.e an itinerary with only UK territory ports of call (as below) we would be unable to open the casino because we would never be 12 miles outside UK territorial waters.

• Belfast - Northern Ireland
• Douglas - Isle of Man
• Greencastle - Northern Ireland
• Invergordon - Scotland
• Kirkwall - Orkneys
• Leith - Scotland
• Lerwick - Shetland islands
• Liverpool
• Milford Haven - Wales
• Stornoway - Outer Hebrides

 

Typical sea day hours are as follows: 

Port day: (in accordance with the above)

Sea day: Slot machines 10am – close and tables 11am – close

Casinos will close at a time the Casino Manager deems appropriate.

*This can vary by distance and local regulations

 

Facilities

Most of the casino table games will be offered at from $3 - $25 minimum with the table maximums varying between $100 - $500. The slot machines cover a variety of denominations (including $5, $1, 25c, 5c and penny machines) and games such as reel slots, traditional video pokers and some of the latest developments in video slots. 

On Queen Mary 2 there are 9 gaming tables (including Roulette, Blackjack, Three card poker, Heads up Texas Hold'em*) and around 55 slot machines.

On Queen Elizabeth, there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 46 slot machines.

On Queen Victoria, there are 5 gaming tables (including Roulette, Blackjack, Three Card Poker, Fun 21) and 44 slot machines. 

Gaming lessons are generally available during the day. 

*Please note this is not the regular Texas Hold'em table

 

Payment Options

Cash is accepted however no longer necessary in all Empire casinos. You can insert cash (notes) directly into any slot machine or use cash to purchase chips at any of the gaming tables. 

If you prefer not to carry cash - all of our slots are now equipped with the state of the art slot master system allowing you to purchase credits and cash out your winnings directly to your cruise card. You can also purchase chips at the gaming tables using your cruise card by simply handing it to the dealer.

Please note a credit card must be registered at check-in or the front desk to use this service.

On board spending money may not be used for purchases relating to the casino.

 

Slot Machines

All Empire Casinos operate 'coinless' slot machines. To play you simply insert your cruise card or cash (notes). For more information please visit the Empire Casino on board.

 

Unused Casino Chips

Unused casino chips must be cashed in on board. If you accidentally forget to do this and take them home then please send them recorded delivery to:

Customer Services
Cunard Line
Carnival House
100 Harbour Parade
Southampton
SO15 1ST

Please note, once received, we will carry out investigations to ensure legitimacy with a view to refunding the value to you. This may take some time, therefore it is preferable to cash in any unused chips before disembarking.

Answer

Children are welcome to dine in any of the dining venues on board.  A children's menu is also available in each of the main dining rooms.

Meals are not provided in the children's clubs, but snacks are provided in the playrooms.

If you are travelling with a child who has any food intolerances or allergies please inform us by calling our Customer Contact Centre when booking your voyage or as soon as possible afterwards.

For more information on dining on board as a family, please see our family hub.

Answer

Will I Need a Visa?

Together with our preferred visa provider CIBT we are pleased to provide you a simple online solution to all your World Cruise visa requirements at www.cibtvisas.co.uk/cunard.

·     Details of required documentation needed to support your applications

·     Application forms available for you to print out and send to CIBT

Please note the online portal will replace our previous postal information pack and this information applies to British passport holders who reside in the UK at the time of the application. Your visa requirements may differ if you do not hold a British Citizen passport, should this be the case, you can contact the relevant embassy or consulate for advice. Alternatively you can contact our recommended visa service CIBT on 0207 620 6487. Be sure to advise that you are travelling by sea, as your visa requirements may be different to the standard advice supplied for air travel.

Fines may be imposed if you travel without the correct documentation and it is important we point out that it is your responsibility to ensure you have the correct documents prior to travel or when in transit to the countries included in your itinerary. Failure to have the correct documents will result in denial of boarding or repatriation, in line with government regulations.  Please be sure to check your itinerary and obtain the visas required for the specific countries you will be visiting during your cruise. Visas are required when embarking/ disembarking or staying on board.

Visa requirements for British Citizens in possession of a full British Citizen Passport

The below is correct at time of publishing and pertains to UK and Republic of Ireland (ROI) passport holders and should be used for guidance only. Please note, some "British Isles" passports issued in the Isle of Man or the Bailiwicks of Jersey or Guernsey, do not have the same visa exceptions as a full UK passport and guests holding either of these passports should check this with CIBT specifically for the countries they are visiting on their itinerary.

CIBT are experts in visa and passport arrangements and can provide visas online at www.cibtvisas.co.uk/cunard or by phone 0207 620 6487.

Any visa that is obtained on board are charged in dollars, this will be converted to Pounds Sterling (and charged at the conversion rate of the day) to your on board account. 

Visa Information - Your Responsibilities

Please note that there may be a visa requirement for your cruise and it is the responsibility of each guest to ensure that they are in possession of all travel documents required for their itinerary. Guests who do not possess the proper documentation may be prevented from boarding their flight or ship or from entering a country. In some cases this may lead to large fines which you will be required to pay and/or immediate repatriation to your home country at your own expense. Please ensure you check your requirements carefully before you travel to avoid unnecessary expense and inconvenience. Please also ensure you read the Important Information below:

Important Information

• When applying for your visa you must ensure that all guests' full names are exactly the same as they appear as in their passport. If there is any difference, you may be refused entry onto your flight/cruise.
• Passport and visa requirements may change and vary by destination. We regret we cannot accept any liability if you are refused entry onto any flight, cruise or into any country, or otherwise suffer any difficulties or incur any costs as a result of not having the correct passport and/or any required visa(s).
• It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. You must pay all costs incurred in obtaining such documentation. Certain Port Authorities may require photo identification when you depart the ship during the cruise. We strongly suggest that you take photocopies of your passport information page with you in addition to but separately from your passport itself and that you carry the photocopy with you each time you depart the ship in order to minimise any inconvenience this may cause and to provide an official means of identification whilst ashore in case it is required or due to loss/theft of your passport.
• The information is correct at time of publishing and is subject to change at any time. UK passport information applies to British Citizens, holders of another UK passport must check with the relevant authority. There is often a stipulation on having a minimum amount of validity left on your passport and a number of clear pages in order to gain entry, which can be up to a 6 month requirement. Again, please check with the relevant authority.
• With the exception of Russia (St Petersburg), please note that if there is requirement to obtain a visa prior to travel for a particular country, and a guest chooses to not disembark the ship, then the guest is still required to obtain the necessary visa.

 

Schengen Visa - Non-European passport holders may require a Schengen Visa for entry into Continental Europe. The United Kingdom is not a Schengen State member*. British Citizen passport holders do not require a Schengen Visa. Please ensure you check your entry requirements for Europe prior to embarkation.

* Schengen State members are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, The Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

For all other countries, please contact the relevant embassy for details.

Visas obtained on arrival:

Country - Approximate cost (where applicable)

Egypt - No charge
UAE - No charge

 

Visa application time scales

Visa time scales may be longer during periods such as Christmas and/or when embassies are closed.  In addition, your own personal circumstances may affect timescales quoted.  We recommend that you obtain your visa as early as possible.

Disclaimer

Visa and passport information can change so it is important that you recheck your passport and visa requirements no later than 3 weeks prior to your holiday departure.  The information provided on this site was correct at the time of publishing and is subject to change at any time.  It is your responsibility to travel with the correct travel documentation.

 

Australia

If your itinerary includes Australia, you will be required to obtain an e Visitor or Electronic Travel Authority (ETA). Whether you are staying on board, going ashore, in transit, embarking or disembarking. You must ensure your Australian visa is valid for your entry into Australia.

Please note - the Australian Government require the majority of guests over the age of 75 years to partake in a medical before issuing any visa. Our recommended visa service, CIBT are unable to assist you in your application if you fall into this age group and you will therefore need to send your passport and medical reports directly to the Embassy.

Canada

British citizen passport holders who travel to Canada by AIR will need an Electronic Travel Authorization (eTA).

Entry requirements for other methods of travel (land, sea) have not changed.  If you are travelling by land or sea, you won’t need an eTA when you enter Canada, therefore this will not apply to our guests calling at Canada on one of our cruises.

However, if you are joining in Canada and arriving by air you should visit the dedicated website (http://www.cic.gc.ca/english/visit/visas.asp) to check if an eTA will be required.

 

Cape Verde

If arriving by sea no visa is required for the visit to Cape Verde as the ship is classed as 'in transit'. If you are embarking/disembarking in Cape Verde you must obtain a visa prior to travel.

China

A 15 day free visa stay is available to all in transit guests (guests who sail in and out of Shanghai on the same vessel). Please note that restrictions apply:

• Guests have to participate in a tour (at least 2 people) organised by travel agencies that are legally registered in China. These can be ship organised tours or independent tour agencies. The ship will apply for the 15 day free visa stay for tours booked on-board. If you have booked an independent tour please ensure your travel agency applies on your behalf. Please note: guests are not allowed to leave the tour group (even to join another vehicle) and special approval will have to be obtained in case of an emergency.
• The visa free stay is valid for the duration of the tour(s) and you will have to leave Shanghai on the same day with the vessel.

If you wish to go ashore independently in Shanghai a Chinese visa is required. Guests without a valid Chinese visa and without an organised tour booking will be detained on-board for the duration of our stay in China.

Please note: China has introduced the collection of fingerprints for those guests wishing to obtain a Chinese visa, therefore a visit to the Chinese Embassy is required when obtaining a Chinese visa.

Those guests (of 51 different nationalities) starting their cruise or ending their cruise in Shanghai are entitled to make use of the 144 hour Chinese visa exemption but only if the following conditions are met:

• Your stay in China is within Shanghai city, Jiangsu province or Zhejiang province, and not exceeding 144 hours (6 Days). You either have an onward flight confirmation to a 3rd country (outside China) or a cruise ticket confirming that the next port of call is outside China
• Your arrival/departure is via one of the below mentioned entry/exit points and you are able to hand-over a copy of your onward travel arrangements to the Chinese Officials on arrival or the Ship staff when finally disembarking (Ship staff are required to present documentation 48 hours in advance to our Shanghai agents)

·     Shanghai Pudong international airport

·     Shanghai Hongqiao international airport

·     Shanghai railway station

·     Shanghai Wusongkou international cruise terminal

·     Shanghai port international cruise terminal

·     Nanjing Lukou international airport

·     Hangzhou Xiaoshan international airport

Remember that the 144 hours is from the moment you arrive in China to the moment you leave Chinese Territories. If you have any pre or post cruise hotel stays booked in China or your onward itinerary includes additional Chinese ports, you will need to make sure that your time shoreside, and on board does not take you over the 144 hour limit, if it does you will require a visa.

Please note: If you are not staying in one of the above mentioned areas or not arriving/leaving from the mentioned exit/entry points you will need to obtain a Chinese visa.

Also this exemption does not apply to guests travelling in and out of Shanghai on the same vessel. (In transit guests) as those guests will be able to make use of a 15 day free visa stay, but only when booked on an organised tour.

 

Dominican Republic

If entering Amber Cove by sea there are no visa requirements. If entering the Dominican Republic via air, a tourist card must be obtained on arrival at the airport.

Egypt

A Quick Stamp visa for Egypt will be issued upon the ship’s arrival in Egypt. Therefore, you are not required to obtain an Egyptian visa in advance of your cruise. There is currently no charge for the Quick Stamp Egyptian visa.

India

Guests visiting India by ship are required to have a valid Indian visa, whether you intend to go ashore or remain on board the ship. India has introduced electronic visas (E-visas) which are now accepted at the ports visited by Cunard. To obtain your E-visa, please visit https://indianvisaonline.gov.in/evisa/tvoa.html.

Please bring a print out of your E-visa confirmation showing ‘GRANTED’ at check-in for immigration purposes. You will also be required to show the print out when attending immigration checks on arrival into India. Please ensure the information on your E-visa confirmation matches your passport information. Guests who arrive without a valid Indian visa will be denied boarding.

 Please note: Cunard requires all guests visiting India to obtain a visa in advance whether they intend to go ashore or remain on board the ship. This position has been taken to protect guests from any restrictions that are imposed by the Indian authorities, in the unlikely event of having to disembark the ship in India due to an emergency or for any other reason.

 An Indian tourist visa (sticker in passport) is also acceptable should you wish to obtain this instead, however the E-visa is easier to obtain and less expensive.

 Please be aware that visas will be processed by Indian Immigration officials on arrival into your first Indian port which may delay going ashore. Please allow time for this when planning your day.

 

Indonesia

Guests travelling to Indonesia are required to obtain an electronic visa on arrival (e-voa) prior to entry into Indonesia. Please visit https://molina.imigrasi.go.id/ to apply. Please note applications for the e-voa can only be made 90 days prior to arrival in Indonesia.

 

New Zealand

International travellers, who are Visa Waiver nationals, may enter New Zealand without a visa after obtaining an approved New Zealand Electronic Travel Authority (NZeTA).

Please note that all guests travelling with an NZeTA must present a print out of a successful NZeTA application at check in

Obtaining NZeTA approval, for most travellers, will be simple and easy. To apply for your NZeTA, please follow this link to the NZeTA application website  https://nzeta.immigration.govt.nz/.The cost of obtaining an NZeTA is currently NZ$12.00 (however this is subject to change at any time) and payable during the application using a credit or debit card.

Approved NZeTA applications are valid for a period of two years or until the passport expires, whichever comes first, and multiple trips to New Zealand without the traveller having to reapply for another NZeTA.

When applying for you NZeTA, a tourism levy of NZ$35 must also be paid which is valid for the same length of time as the NZeTA.

Should you require assistance applying for your NZeTA, our preferred Visa provider, CIBT are available on 0207 620 6998.

Oman

Visa stamps for Oman are compulsory and will be issued upon the ship’s arrival by the local Port Authorities, whether you are staying on board or going ashore. There is currently no charge for the visa stamp.

South Africa

Although visas are not required please note that your passport should contain two blank passport pages for the South African entry and exit stamps. Prior to applying for visas for other countries, please ensure you have adequate blank pages to allow for these stamps. Should you have limited blank pages, Cunard strongly suggest you obtain a replacement passport before applying for your visas.

Parents travelling with children into or out of South Africa will be asked to show the child’s unabridged (full) birth certificate. Where only one parent is accompanying, parental or legal consent for the child to travel (e.g. an affidavit from the other parent, a court order or – if applicable – a death certificate) will be required. Further requirements for children travelling unaccompanied or with adults who are not their parents may apply, for more information; contact the South African High Commission or the South African Department of Home Affairs.  

Please see the question - What are the regulations for travelling to South Africa with children?

Turkey

Cruise ship guests who are joining the ship in Turkey or are leaving the ship in Turkey to travel home are required to obtain an e-visa prior to travel. If you are visiting Turkey as part of your cruise itinerary but are not joining the ship in Turkey or disembarking to travel home, a visa is not required.

To obtain an e-visa for Turkey please visit https://www.evisa.gov.tr/en/ for further information and the official channel for applying for the e-visa

Guests of all nationalities are required to have at least 60 days validity on their passport from the day they enter Turkey. Guests who are either embarking or disembarking (beginning or ending) their cruise in Turkey and therefore require a visa, need to ensure their passports have at least 180 days validity otherwise the visa will not be issued.

United Arab Emirates

Transit Visa stamps for Dubai are compulsory and will be issued upon the ship’s arrival, whether you are staying on board or going ashore. You do not need to obtain these visas in advance of the cruise. If you are joining your cruise in the United Arab Emirates you may need to purchase a visa on arrival at the airport.

United States of America (and territories)

International travellers, who are nationals of Visa Waiver Program (VWP) countries, may enter the USA without a visa after completing an Electronic System for Travel Authorization (ESTA) – please see the instructions for how to apply at the end of this section. You may check to see if you are eligible for this programme by visiting https://esta.cbp.dhs.gov/esta/. Some of the conditions for entry into the VWP are listed below, however if you do not hold a full British Citizen passport or a passport from another country eligible for the VWP, your situation may be different and you should check to ensure you have the correct documentation for your holiday. 

Obtaining ESTA approval, for most travellers, will be simple and easy. To apply for your ESTA, please follow the link to the ESTA application website at https://esta.cbp.dhs.gov/esta.  A third party, such as a relative or Travel Agent, is permitted to submit an ESTA application on behalf of a VWP traveller. The cost of obtaining an ESTA is currently USD$14.00, this is subject to change at any time.  All payments must be made directly to the official Department of Homeland Security ESTA website above using a credit card or debit card. Please do not use any other website as they may charge you a higher fee for the same service.

Please note a biometric passport  is required when applying for an ESTA. Kindly present at check-in a copy of your ESTA confirmation as evidence for Immigration purposes. Please ensure the information on your ESTA confirmation matches your passport information.

British Subject* passport holders are required to obtain a full US visa prior to travel.  

 * These are mostly people who were born in British India before 01/01/49 and did not become citizens of India, or who were citizens of Eire and British subjects before 01/01/49 and have made a claim to retain British Subject

Answer

All our Southampton cruise terminals are fully accessible for mobility scooter and wheelchair guests. They feature lifts, a dedicated check-in, accessible toilet facilities and high level linked walkways. Wheelchair or arm assistance is provided during embarkation and disembarkation for guests with disabilities or guests with reduced mobility. 

We would kindly request that you let us know as soon as possible, and at least 48 hours prior to embarkation, should you require assistance. Please note that assistance will start once you enter the terminal building and our mobility assistance team do not offer assistance with hand luggage, please ensure that your hand luggage is kept to a minimum and can be managed between the wheelchair user and their companion. 

There are no restrictions when taking medication and sharps through in hand luggage at check-in at Southampton.

Requesting wheelchair assistance.

We would kindly request that you let us know in advance if you require assistance by completing a Mobility Questionnaire. Guests will be asked to wait in turn for assistance to embark and disembark the ship and given the number of requests made for assistance your allotted time may differ. Wheelchair assistance is only available in Southampton.

If you have not yet received a medical/disability questionnaire you can request this via our Customer Contact Centre (local call charges apply), or your travel agent.

Answer

Fully accessible staterooms are available on board all our ships.

Features of an accessible stateroom

All of our accessible staterooms feature wide doorways into the stateroom and bathroom, as well as sufficient floor space for wheelchair maneuverability. All accessible balcony staterooms feature ramped access to the balcony. The bathrooms in all accessible staterooms are wet room style shower rooms with a flush threshold into the stateroom and grab rails for shower and toilet as well as a pull down shower stool.    

Mobility Scooters

Mobility scooter users must occupy an accessible stateroom or one of the selected grill suites listed below, subject to the dimensions and model of the scooter being suitable. 

Should you wish to travel in a standard stateroom you are invited to bring a collapsible wheelchair as an alternative which will store safely in any stateroom on board our ships. Please note that guests bringing a collapsible wheelchair in a standard stateroom will be required to fold the wheelchair prior to entering and access to the en suite is via a step. If your stateroom has a bath with shower, you will need to step into the bath to use the shower.

If you will be bringing a wheelchair or mobility scooter it is essential that you provide us with the accurate dimensions on the accessibility and mobility questionnaire. If you have not received a questionnaire, please speak to a member of our Customer Contact Centre (local call charges apply) or contact your travel agent who will send you a questionnaire for you to complete.

Queen Victoria

Accessible staterooms - Please view the list for suitable staterooms for wheelchair and mobility scooters.

Non accessible staterooms - Please view the list for suitable staterooms for part time wheelchair and mobility scooter users (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Queen Elizabeth 

Accessible staterooms - Please view the list for suitable staterooms for wheelchair and mobility scooters.

Non accessible staterooms - Please view the list for suitable staterooms for part time wheelchair and mobility scooter users. (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Queen Mary 2

Accessible staterooms - Please see the list for suitable staterooms for wheelchair and mobility scooters.

Non accessible staterooms - Please see the list for suitable staterooms for part time wheelchair and mobility scooter users. (Please note access to the en suite is via a step and a step is required to enter the bath/shower).

Answer

You can check in for your voyage and access your boarding pass via My Cunard from 21 days before departure.

When printing your boarding passes and luggage labels, please ensure that you have enabled pop-ups.

If you experience any issues when trying to print boarding passes or luggage labels, the issue could be connected to page loading. Try clicking away from your Booking Summary to another page (e.g. Before You Sail) and then click back to the Booking Summary – this will force the page to reload and should make the boarding passes and luggage labels available.

If this is unsuccessful, please log in and retry closer to departure, repeating the above if necessary.

Should you be experiencing difficulties printing your boarding pass and it is not due to the reasons listed above, please call our Customer Contact Centre (local call charges apply) or your Travel Agent.

Answer

All staterooms are equipped with a safe into which you can programme your own personal code.

Safe sizes are approximately Height 6", Width 12", Depth 6".

There is no charge to use the safe.

Answer

Yes, it is possible to arrange for your luggage to be stored in New York or Southampton. This is available for guests disembarking the ship in New York or Southampton who plan to return to New York or Southampton to embark the ship again within a few days.

Please speak to the Pursers Office once you are on board who will be able to check availability for you.

New York.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach your standard luggage labels.

You will then need to collect your luggage from the baggage hall which is in the cruise terminal ashore, attach your second set of luggage labels to your luggage and drop your luggage off at the dedicated luggage Concierge Stand after going through Customs and Immigration.

Southampton.

If there is availability you will need to place your luggage outside your stateroom the night before disembarkation between 6.00pm and midnight and attach the green luggage labels given with the information letter.

The luggage will be automatically transferred to the storage facility. Please ensure you remove all essential belongings before placing the bags outside your stateroom.

Cost.

All bookings are made on board via the Purser's Office. Prices below are in US dollars (USD) and will be charged to your on board account at the time of booking.

The cost to leave your luggage in New York are listed below, and varies on the amount of luggage you require to be stored*. Prices are per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

• 1 – 6 pieces - $264.84 per piece
• 7- 9 pieces - $209.00 per piece
• 10+ pieces - $161.78 per piece

The cost to leave your luggage in Southampton is $65.00* per bag for up to 30 days and a further $30* per 30 days thereafter. This includes transport from/to the correct terminal, secure storage and insurance cover.

*Prices are subject to change.

Please note there are no restrictions on the size or weight of your luggage.

Answer

Scheduled flights.

When you arrive at your destination you will need to pass through immigration, collect your luggage from Baggage Reclaim then proceed through to Arrivals. If you booked your flight through Cunard and are arriving on the day of sailing, or have booked a hotel stay through us, there will be a Cunard representative to meet you who will give you instructions for joining your coach transfer to the cruise terminal or hotel.

Just in case any queries or issues arise relating to your luggage, all fly-cruise guests should keep hold of their:

• Flight booking reference (also called airline locator code) – on your booking confirmation.
• Baggage locator code – on slip received when checking your bag into the plane’s hold.

 

Delayed or mislaid flight luggage.

We book our guests onto flights with highly reputable airlines that we trust to provide our guests with a smooth carriage to and from their voyage with us, but occasionally circumstances outside of our control can occur.

In the rare and unfortunate event that your luggage is delayed or mislaid by the airline, you must contact the airline directly with your flight booking reference and baggage locator code to register for luggage tracing, even if Cunard booked your flights. 

For further advice, please see My flight luggage has been delayed or lost by the airline – what should I do? 

Answer

Before setting sail, you will be asked to attend an emergency evacuation drill. You will be asked to go to your muster point which will be notified to you in your cabin. Please ensure you bring your cruise card with you to the muster point as this will be scanned to account for your attendance at the emergency drill.

Once at your muster point, you will be advised on what you should do in the event of an emergency, and the sounds and signs you should be aware of.

Full details will be given to you once on board. Safety advice is also displayed on your in cabin television.

Answer

Scooter Policy

For safety reasons guests wishing to bring a mobility scooter (this includes the lightweight collapsible scooters e.g.such as brands like 'luggie', 'Monarch Mobie' and 'TGA') must be booked into an accessible cabin, or selected Suite/Mini Suite. This is to ensure there is sufficient space for the scooter to be stored safely while in the cabin, as well as ensuring the safety all guests and crew on board while the scooter is in use around the ship.

 

Mobility scooters must be declared at the time of booking, or as soon as the need is known, otherwise your scooter may be denied boarding.

 

Motorised wheelchairs and manual collapsible wheelchairs are not included within the definition for the term ‘mobility scooters’ and providing the dimensions are smaller than the width of the cabin door and they are easily collapsible, they can be accommodated within a standard cabin. Please note that we can only accept gel, dry cell or lithium-Ion battery operated mobility scooters/wheelchairs on-board

Answer

When departing Brooklyn Cruise terminal the Statue Of Liberty and Ellis Island will be on the starboard side (right) and if you look aft (back) you will see the Manhattan skyline. 

When arriving into Brooklyn Cruise terminal the port side (left) of the ship will afford you views of the Statue Of Liberty and Ellis Island. 

An unmissable viewing opportunity would be to be on the top deck to watch the ship's funnel pass under the Verrazano Narrows Bridge with 10m clearance. 

Also, by being on the top deck, you will be able to take advantage of the panoramic views and therefore be able to see the scenery on both sides.

Please note the views mentioned above are whilst the ship is underway. Views when the ship is alongside or manoeuvring may differ from those detailed above. All recommended viewing areas are subject to change due to weather, tidal conditions and operational factors.

To book a Transatlantic Crossing, please visit our Find a voyage page.

 

Answer

It may be that your World Club membership number has not been linked to your booking.

When a membership number is not given at the time of booking, our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record. 

However, should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board. 

To ensure you receive your correct benefits on board and credits to your record upon completion please quote your membership number at the time of booking.  If you do notice that you have two or more membership numbers please call our Customer Contact Centre (local call charges apply).

Answer

The contact number for the Customer Contact Centre is 0344 338 8641 (local call charges apply).

Please visit our Contact us page for details on opening times, and for our email contact form.

If you are a Travel Agent please call 0344 338 8656.

Answer

You are welcome to utilise the in-cabin refrigeration unit in order to store your medication if you should wish to do so. Should there be insufficient space please contact our Health Services Department via email at medical@carnivalukgroup.com who will advise if this can be facilitated.  During embarkation and disembarkation, we would recommend that any medication that needs to be kept at cool temperatures is stored in a freezer bag / box to ensure it is kept cool before being transferred to the fridge in your cabin/stateroom once on board.

Answer

If these are of different value, the main reason is likely to be that on the morning of the final day of your cruise, your on board account would have been cleared by an automatic credit / debit card payment using the card details you supplied. Any purchases made after this payment has been taken will generate a second credit / debit card payment.

The other reason this may happen is that a 'pre authorisation' has been requested. These are likely to be for multiple payments. 

Pre authorisations are processed on a daily basis and are completed to ensure your bank holds enough funds to clear your account. Your bank does not actually release any money and we do not actually ask for this to be paid to us.

This interim payment issue is prevalent with internet-based banks, which hold funds for up to 30 days and show pre-authorisation payments as being taken out of guests' bank accounts instead of pending.

Should you have any concerns over this, please contact your Card Services Number which is on the back of your credit/debit card. 

 

Please see some useful questions below regarding pre authorisations: 

What is a Pre Authorisation?

A pre-authorisation is a temporary hold of a specific amount of the available balance on a credit or debit card that is provided upon check in and throughout your cruise. The pre-authorisation is not a charge and no funds have been debited from your account.

How much is a pre-authorisation & when is the card pre-authorised?

A $100 pre-authorisation is taken from the provided credit or debit card at check in for guests that check in at the cruise terminal. For guests that check in online, a $1.00 authorisation is taken at the time of check in. Further authorisations are then taken daily per your spend onboard..

Why is the credit card pre-authorised?

When you give us a credit/debit card, the pre-authorisation guarantees us that the funds are available to pay for any charges incurred.

Who is responsible for the pre-authorisation procedure?

Pre authorisations are processed through PXP’s payment gateway

When does the pre-authorisation get released from the card?

This varies dependent on your individual credit/debit card provider. Upon your check out, your onboard account and any extras will be charged to your card. This will appear on your debit / credit card statement within 3 working days. The final charge will automatically remove the pre authorisation, however, this can take up to 10 working days to clear from your account depending on your card provider. 

Cunard is NOT charging your account card. A pre-authorisation is a hold of funds prior to payment. The pre-authorisation is not held by us, but is held on your card by your own issuing bank. A pre-authorisation can be held on your card for a minimum of 7-10 working days and should be released by your issuing bank automatically. If not you will need to contact your card issuing bank, as this is outside of Cunard's control.

Answer

There are strict rules and guidelines that need to be followed before any unmanned aircraft or aerial drone can be flown or used in the vicinity of a port or near a cruise ship.

Various evaluations and risk assessments need to take place and as such we have made the decision that for the safety of all our guests, aerial drones are not permitted to be taken on board. This includes for use ashore at ports of call.

Answer

Yes, please advise at time of booking or via your On Board Needs Questionnaire (on My Cunard) that you will be bringing a piece of electrical medical equipment with you on your cruise.

For more information on our polciies around medical and mobilty equipment, please visit our webpage.

Answer

You may cancel or amend the majority of reserved excursions at no cost online through My Cunard up to 3 days in advance of sailing. There may, however, be shore excursions that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

This question may also be useful: What are the shore excursion terms and conditions?

Answer

You will need to provide the detailed medical report and bill to your insurance company.

Should you require a replacement copy, please contact our Health Services Department who can supply you with this.  We ask that you send in a signed written request from the patient seen, before we can release any medical information to you for your Insurers.  This can either be scanned in and forwarded as an email attachment to medical@carnivalukgroup.com or posted to:

Health Services Department
Carnival UK
Carnival House
100 Harbour Parade
Southampton
Hampshire
SO15 1ST

Answer

If you have booked two voyages with two separate booking references you will receive one set of benefits during your first voyage and one set of benefits during your second voyage.

If you have booked a Logical voyage, which is when you book two or more separate voyages, as detailed in our latest brochure, under one booking reference you will receive one set of benefits for the duration of your voyages.

There may be occasions where two or more sets of benefits are given during your voyage, this is dependent on the duration of your voyage and the Ports that you visit during your voyage. 

Please contact the World Club for further details on:

Cunard World Club (Diamond Tier Guests): 0344 338 8629
Cunard World Club: 0344 338 8655

Answer

We will monitor the situation regarding any affected outbound flights and will contact you or your travel agent (if you have booked via one) with advice on what you should do, or with alternative arrangements.

If your travel agent is closed due to holiday periods etc, then we will contact you directly.

We will do our best to make it possible for you to join your cruise.

If you have booked flights with your travel agent, this will be dealt with by the travel agency and you should contact them directly.

If you are travelling to Southampton, then you should check your route and ensure you have plenty of time to arrive at the terminal for embarkation.

If you are expecting to arrive at a Southampton terminal late, please contact 02380 65 64 29 or 02380 65 64 31.

Answer

When a membership number is not given at time of booking our booking system will try and ensure that the new voyage you are booking is linked to your existing membership record, however should any of the details entered into your future booking not match what we currently hold on record for you, e.g. name, date of birth and/or address, then a new membership number will be created for you. This will result in incorrect membership details and may result in the incorrect benefits being received on board.

To ensure you receive your correct benefits on board and credits to your record upon completion, please quote your membership number at the time of booking. If you do notice that you have two or more membership numbers please contact our Customer Contact Centre (local call charges apply).

Answer

There is currently no expiry on membership of the Cunard World Club even if you do not travel for an extended period of time therefore you will remain in the current tier level you currently are should you not travel.  However after 3 years we do stop most Cunard World Club mailings however the Cunarder magazine is still available upon request.

Answer

There are no weight restrictions on the upper pullmans, however there is a weight restriction on the bunk ladder of 130 kg which is approximately 20 Stone.

The upper pullmans are "shock tested" to approximately 300 kg.

Any passenger can sleep in a upper pullman, please bear in mind the bed is elevated therefore a lower berth/cot may be suitable for children/babies.

You will be unable to have a Queen bed configuration in the cabin if any of the upper pullmans are in use.

Answer

Our chefs can prepare a variety of gluten free meals and the main restaurants have gluten free meals denoted by the GF symbol to enable you to make an informed choice without having to pre-order. However, you can make a request via the maitre d' if you do not find anything suitable from the choices highlighted. 

Gluten/wheat free bread, rolls, separate sauces, gravies, crackers, cereals, pasta, biscuits, wine and beer are also available and gluten/wheat free choices are available for afternoon tea and room service on request. At the buffets, there is also a dedicated section for dietary products including gluten free items, for guests to help themselves to at breakfast, lunch and dinner. 

If you have dietary requirements not covered here, please call our Customer Contact Centre (local call charges apply) or your Travel Agent with your booking reference and cruise details.

Answer

The Cunard Wine Academy is an all-sensory experience of food and wine pairings, tastings, and producer master classes. The unparalleled expertise of the sommeliers combined with an approachable style makes the wine tasting courses both highly enjoyable and informative for those with no previous experience to the serious wine aficionado.

The Academy runs a variety of courses and each programme is bespoke to each cruise. Examples are:

• Lunch and Learn: Expert sommeliers from the Queens Grill guide guests through a chosen topic as they tuck in to a delicious four-course lunch at the alternative dining restaurant, The Verandah.
• Tutored Tastings: The Chief Sommelier and his team, guide guests through a range of wines while educating them on a chosen topic, from the world's major wine regions, grape types and styles.
• Fine Wine Seminars: Experts from the Queens Grill use state-of-the art-visual equipment and Riedel Glassware to showcase a minimum of 8 wines from the wine list and around the world accompanied by small dishes to complement the wines. Spaces are limited to 10 guests.
• Wine Master Classes: Leading wine experts and producers host tutored tastings and dinners on everything from wine to Sake.

Answer

Any guest who has a requirement for the facilities is welcome to book an accessible cabin. Examples of this could be a wet room with no steps or a larger floor space to store a mobility scooter or manoeuvre in a wheelchair.

Guests who do not require the use of the facilities should not book an accessible cabin.

If a guest books into an accessible cabin without a need for any of the adapted facilities, we reserve the right to request that the guest moves. This may be at additional cost if moved to a cabin in a higher category.

Answer

Yes, you will find ironing stations in each of the launderettes. Alternatively, you may take advantage of the pressing service available on board.

Please note, irons or ironing boards are not permitted to be brought on board with you. 

 

Answer

Yes, you can enter your Immigration details including your passport in My Cunard.

Please sign in to My Cunard using your name, date of birth and booking reference and select "Preparing to Go" then "Personal details" where you can complete all required immigration information.

Answer

There are no fixed berths on any of our ships. All beds can be converted to twin or King sized beds.

Answer

During World Cruises and Transatlantic crossings, clocks are adjusted where necessary, so that when arriving into a new country with a different time zone, the last clocks will have been adjusted accordingly (ahead or behind of UK time).

An example of this would be when travelling into New York clocks will be adjusted by 5 hours behind the UK, or vice versa during the sea days to New York.

You will be notified of the time changes in the The Daily Programme the on board news paper.

Answer

We are unable to supply hospital style beds and guests wishing to bring/hire their own bed/mattress must ensure its meets the applicable IMO fire safety regulations.

Subject to the ships storage facilities compliant bed/mattresses can be hired through our recommended supplier Mobility at Sea. Please contact them prior to booking to check availability.

Answer

If you are having problems completing your booking, please call our Customer Contact Centre (local call charges apply).

Answer

You will be able to check in for your voyage and print your boarding pass from 21 days prior to departure via My Cunard, using your booking reference.

For a full pre-cruise checklist, please log in to My Cunard. Note that e-tickets are no longer in use.

What is the latest date I can print my boarding pass?

You can access My Cunard and print your boarding pass up until the day before departure.

Answer

Yes, decaffeinated coffee and tea is available in all bars, restaurants and from room service.

Answer

All of our 3/4 berths are in the form of a sofa bed or an upper pullman. Please see below for which cabins have sofa beds:

 

Queen Elizabeth

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Club Balcony*- A2
Balcony*- BA | BB | BC | BE | BF grades

 

Queen Victoria

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BA | BB | BC | BD | BE | BF grades

 

Queen Mary 2

Queen Grills*- Q1 | Q2 | Q3 | Q4 | Q5 | Q6 grades
Princess Grills*- P1 | P2 grades
Balcony*- BV | BY | BZ | DB | DC grades

*Selected cabins on these grades do not have sofa beds, please check the deck plan "notes" for further information.

Answer

Have your luggage picked up at your doorstep and delivered onboard your Cunard ship and then back home again. Offered in partnership with Luggage Forward, Cunard's White Star Luggage Service allows you to travel stress-free without any baggage to carry or check.

To arrange collection of your luggage, either to be taken to the ship or to be taken to your home, please visit luggageforward.com/book/cunard or call Luggage Forward directly on 02033 754769 from the UK or +1 920 231 5114 for the US or any other location. This can be arranged prior to embarkation and can also be arranged on board no later than 2 days prior to disembarkation.

If arranging this on board the luggageforward.com/book/cunard web link will be accessible at no charge and the Pursers office will provide the required labels. Once in the respective ports,  guests will go through customs and then hand over their luggage to a representative.

 

Information required when booking luggage

• First and last name
• Ship name
• Sailing date
• Booking reference
• Stateroom number
• Pre-voyage collection address and telephone number
• Post-voyage delivery address and telephone number
• Number of pieces to be shipped
• Estimated weight of each piece
• Declared value of each piece
• Credit or Debit card

Answer

Please visit - https://www.gov.uk/permission-take-child-abroad for up to date information.

Answer

The safety and security of our ships is paramount and, as such, you are prohibited from carrying certain items onto our vessels.  Security screening of you and your baggage will be conducted each time you board the ship and if you are found in possession of any of these items they may be permanently confiscated.  This list is not exhaustive and any other items may be refused at the discretion of either the Port or Ship security staff.

The following items (this is not an exhaustive list) will not be permitted on-board:

• Any illegal narcotics/drugs including synthetic and designer drugs
• Medical marijuana (including CBD oil)
• All firearms including replicas, imitations and their components
• Air, BB or pellet pistols or rifles
• Any other projectile-weapon (e.g., paint ball guns)
• All ammunition
• All explosives, including imitation explosives and devices
• Electric streamers
• Fireworks, flares, pyrotechnics
• Sharp pointed weapons including throwing stars
• Knives with a blade longer than 2.75 inches / 7cm, any blade length that is prohibited by local laws/regulation and all concealed bladed weapons such as belt buckle knives, cane and umbrella knives/swords, pen knives, credit card knives, etc
• Open razors or scissors with a blade longer than 2.75 inches / 7cm
• Skean Dhus or Kirpans
• Spears or spear guns
• Crossbows, crossbow bolts and long bow arrows
• Blunt weapons including knuckle dusters, brass knuckles, clubs, coshes, batons, flails or nunchaku
• Items containing incapacitating substances (e.g. gas guns, tear gas sprays, mace, phosphorus, acid and  other dangerous chemicals that could be used to maim or disable)
• Flammable substances and hazardous chemicals
• Any other item made, adapted or intended for use as an offensive weapon
• Stun devices
• Items not supplied by the Company containing any kind of heating element, such as but not limited to: immersion heaters, heating blankets, clothes irons, hair dryers, water heaters, coffee machines with heating / hot plates, etc.
• Any remotely controlled or autonomously flying devices, toys or aerial drones
• Electric bicycles
• Self-balancing hover boards, air wheels, scooters, or Segways
• Compressed gas tanks, bottles, cylinders including dive tanks, propane tanks and aerosol cans
• Emergency Position Indicating Radio Beacons (EPIRB), ham radios, communication scanners, hand-held radios, wide-band receivers, satellite phones, transformers, lasers and laser pointers
• Inflatables – with the exception of children’s swimming aids
• Any items or amounts of currency prohibited by customs regulations
  
• Balloons - As part of our Ocean's Alive programme and our continued commitment to do everything we can to help protect our environment and wild/marine life, we no longer use or allow balloons of any kind on board Carnival UK ships
• Personal extension leads, including those that are surge protected, unless to be used with essential medical equipment (e.g. CPAP and nebuliser machines)

Answer

For the safety, comfort and enjoyment of our guests, smoking (including Electronic alternatives) is not permitted in staterooms, on stateroom balconies or in public rooms. You will find designated areas of the open deck on each ship where smoking is permitted, these will be clearly signposted on board and listed in the Daily Programme.

The only exception to this is Churchill's Cigar Lounge, which is reserved for cigar and pipe smokers.

This policy is designed through direct feedback from our guests and is for the safety and comfort of all guests. This means that all will be able to enjoy the use of all areas of the ship and their private balconies without the effect of drifting smoke.

All smoking areas will be sign posted as designated smoking areas. It is prohibited to throw cigarette ends or flick ash over the ship’s side because they can be drawn back into the ship and cause a fire hazard. Please use the receptacles and ashtrays provided and ensure that smoking materials are fully extinguished.

Electronic cigarettes and vaporising devices, including those which do not emit smoke/vapour, are permitted in designated smoking areas only.

Answer

We supply the type of mattress protector that acts as a pad on top of the mattress. These are on all beds as standard when they are made.

We can't supply the type that provides a seal against liquid and air.

Answer

If you have booked directly with us and have not provided an email address, we are unable to notify you when check-in is open. You will be able to check in for your voyage, and print your boarding passes and luggage labels, from 21 days before departure via My Cunard.

Note that e-tickets are no longer in use.

Answer

A pool hoist is available on Queen Mary 2 (weight limit 134kg) in the spa pool and the Pavilion pool.

A pool hoist is available on Queen Elizabeth (weight limit 140kg) in the Pavilion and Lido pool.

A pool hoist is available on Queen Victoria (weight limit 140kg) in the Pavilion pool.

Answer

If your itinerary includes a call into South Africa, or you are joining or leaving the ship in South Africa and you are travelling with children then there are specific immigration requirements that you will need to fulfil.

For further information please go to - https://www.gov.uk/foreign-travel-advice/south-africa/entry-requirements

Answer

Please visit our dedicated World Cruise page for further information.

Answer

On Queen Mary 2, we will display if and when galley tours are available in the Daily Programme with the allocated meeting area.

The availability of tours may depend on the availability of crew having time to take these tours.

Answer

Payment for your chosen Shore Excursions is required at time of booking when you book your excursion via My Cunard.

 

If you choose to wait until you are on board to book your Shore Excursions, these will be charged to your on board account.  On World Cruises you will be charged upon completion of the sector your purchased your shore excursions are in.

Answer

Only folding bicycles or bicycles that can be disassembled are permitted on board (for shore use only) and must be stored in your stateroom ensuring that it does not hinder the opening arc of the door so that access can be gained in an emergency situation. Please be advised that you will be responsible for transporting your bicycle on and off the ship. 

Please also note that we cannot allocate wheelchair accessible accommodation to guests bringing bicycles on board. 

If you have a flight booked, please check with your air carrier as some may not accept bicycles on board the aircraft. There is no facility to hire bicycles onboard our ships however there may be shore excursions involving cycling depending on the itinerary.

Please note, the above policy also applies to Tandem and Medical Tandem bicycles. 

Answer

Working out which side of the ship gets more sun depends on your itinerary and the direction you are sailing in.

The sun rises in the east and sets in the west, therefore if you are sailing south you will get more morning sunshine (weather permitting) on the port side of the ship.

It is likely that both sides of the ship will have an equal amount of sunshine however this will be, for example, port side on the way out and starboard side on the way home ... or vice versa.

Answer

You will find a 1.5 litre bottle of mineral water in your stateroom upon arrival. Should you wish to consume this, $3.95* will be charged to your on-board account. Further bottles are available upon request.

* Prices are subject to change.

Answer

Yes, the daily programme is issued in English as standard however our French, German and Spanish guests will automatically receive this in their home language.  

The daily programme keeps you up to date on what is happening on board including where and when shore excursions are departing from, opening times for the bars and restaurants, the entertainment for the day/night and much more.

Please note you are unable to place a personal message in the daily programme.

Answer

Standard Pillows

All cabins, except suites are supplied with two pillows per person, which are of a hollow fibre construction.

 

Alternative Pillows

There are nine pillows on offer to Cunard guests in Queens Grill, Princess Grill and Britannia Club Suites / Staterooms.

These include:  

• A 'U' Shaped pillow - Supportive feel, made from specially engineered puff polyester.
• A Roll neck pillow - Supportive feel, made from specially engineered puff polyester fibre fill cluster.
• A synthetic body pillow - Ideal for those who sleep on their side, it is made from specially engineered puff polyester fibre fill cluster.
• A duck feather filled king sized pillow  - King size, 100% duck feather housed in allergy free ticking.
• A synthetic filled king sized hypo allergenic pillow - Made of specially engineered clustered puff polyester fibre fill which offers support and while keeping shape.
• A standard sized, 100% goose down pillow - A wonderfully, soft, fluffy pillow, housed in an allergy free ticking.
• A 'silent sleeper' snore reduction pillow - Snore reducing, encourages good sleeping posture, contoured and ergonomic.
• Our standard size allergy free foam pillow

Alternative pillows are subject to availability. Requests can be made via Concierge once on board.

Answer

The International Maritime Organisation (IMO) provides the regulatory framework for the safe carriage of all guests and crew on board our ships. All furniture holds the appropriate IMO Fire Rating Certificate as required of ships at sea.

Therefore for safety reasons, guests are not permitted to bring any of their own items of furniture on board unless it has the approved IMO certificate. Examples of furniture would include, arm chairs, mattress and mattress toppers.

Guests are welcome to bring an airflow mattress on board, alternatively our recommended supplier Mobility at Sea offer a variety of compliant mobility equipment available for hire.

Answer

Any nights spent on board or voyages earned cannot be transferred to a different brand as the Cunard World Club is exclusively for Cunard Line guests.

Answer

If you have been placed on a waitlist for one of your chosen excursions, this means that the excursion has sold out.

In some circumstances, we may be able to increase the maximum capacity for an excursion. However, this may not always be possible as we are allocated a maximum capacity by the local agents.

If you are waitlisted for a shore excursion, it is a possibility that you could be confirmed on a waitlisted excursion at anytime, therefore we advise to check that we have a current email address on your booking as this is how you will be notified, you will only have 72 hours to book and pay for the excursion when you are notified. 

If spaces become available 3 days before sailing or on board it will automatically be converted to a booking and charged to your on board account. Staff onboard will not ask if you still want the tour. If you no longer wish to do the tour you will need to take the ticket to the Tours Desk on board to cancel the tour.  

Answer

The make-up* you can purchase in our shops on board are:

• Estee Lauder
• Clinique
• L'Oreal
• Dior
• Chanel
• Touche Eclat
• Revlon
• Benefit

*Varies by ship.

On Queen Mary 2 a range of 'Mii' cosmetics are used and are available to purchase (subject to availability).

On Queen Elizabeth & Queen Victoria Mirbella is used in our salons for makeovers only.

Answer

On Queen Elizabeth you can run or jog on deck on deck 3 between 8am - 8pm.

On Queen Mary 2 you can run or jog on deck 7 between 8am – 8pm. 

On Queen Victoria you can run or jog on deck 3 between 8am – 8pm and you can run or jog on deck 10 with no time limitation.

On Queen Anne you can run or jog on deck 3 between 8am - 8pm.

Answer

Yes. If you are booking an alternative dining venue via My Cunard, you will be able to pay online, and choose a date and time, regardless of the length of your voyage. Booking for alternative dining venues is available from 14 days before departure.

If you are booking via our Customer Contact Centre (local call charges apply), you may only pre-book on voyages of eight days or more. You will be able to pay the cover charge over the phone, and select a date and time (subject to availability) once you are on board.

Answer

All ships have a chargeable mini bar in Britannia grade staterooms and Princess Grill Suites. A price list can be found in your stateroom. 

If you are booked in a Queens Grill Suite, we offer a complementary mini-bar. The mini-bar is stocked with two bottles of 750ml wine or 1 bottle of spirit of your choice from a selection advised by your butler/steward. A variety of mixers and soft drinks* will also be provided.

*Substitutions can be made, however they may incur an additional charge. All drinks are subject to availability. 

Answer

We recommend that you visit the HM Revenue and Customs website prior to travelling regarding the limits you are allowed to bring back into the country. You can go directly to the relevant page of the HM Revenue and Customs website (ww.gov.uk/duty-free-goods).

Answer

After you have taken your luggage from your car (or alternative transport), porters will assist you in placing your luggage onto conveyor belts, which will take your luggage into the terminal before being loaded on to the ship. Suit carriers should be taken as hand luggage as we are unable to accept them through the baggage pods.

If you are arriving by coach, our porters will be waiting for you as you alight, so you will be able to hand over your luggage straightaway. 

All your luggage (except hand luggage) will be delivered to your stateroom and placed outside your stateroom door as soon as possible. Please ensure you have attached your Cunard luggage labels to each item. Personalised luggage labels are also recommended but not essential.

This is available on all cruises of any length, including two night voyages.

Your passport and any valuables or medication should be kept in your possession.

Answer

Security will mean the protection, guarding or defence of persons, property from threats posed by crime, terrorism, or business malpractice.  It is the business of dealing with the risks presented by such threats and the creation of a response and/or defence to them.

It will encompass everything that works towards the provision of protection, guarding or defence, including intelligence gathering, research and information technology.

Cruising is a safe holiday and the company, the Captain and crew take comprehensive precautions and measures to ensure the safety and security of passengers.

Cruise ship security standards are strictly guided by Flag state requirements, internationally approved standards, and all individual cruise lines also have well established security policies and procedures.

Cruising is therefore recognised as a very safe form of travel and the safety and security of our ships is paramount. Our fleets are equipped with a comprehensive series of protective measures and devices which are activated in accordance with the ship’s security plan.

We are guided by government travel advisories, one of which is the United Kingdom, Foreign & Commonwealth Office. We take all necessary precautions, maintain close contact with all other relevant authorities and closely monitor all aspects of security risk throughout the world.

Answer

The approximate cot sized used on board measure 27 inches x 39 inches.

Answer

Yes, you can opt to pre purchase up to a maximum of $1000pp ($1000pp per sector for World Voyages) of on board spending money.

Please contact our Customer Contact Centre (local call charges apply) to purchase on board spending money. On board spending money is charged in US dollars.

Please note that any unused amount is non refundable.

Answer

There are no cash machines on board, however, should you require cash, you can request this from the Pursers Desk and it will be charged to your on board account. 

In order to take advantage of this facility you must have registered your credit card. Please note, there is a daily limit of $500 and a weekly limit of $2500 for this service.

Foreign currency for ports of call visited during your voyage may also be obtained from the Pursers Desk.

Answer

The requirement for seat belts depends on the law of each country visited. Usually in Europe you can expect to be provided with a coach fitted with seat belts, however in many other countries it is not a legal requirement and it depends on the coach available to the tour company on the day.

If seat belts are provided it is advisable that they are worn for safety reasons.

Car seats are not a legal requirement when travelling on a coach and there is no guarantee that if you did bring a car seat with you that the seat belts that are provided in the coach (if provided) would be able to secure the car seat adequately.

Answer

The approximate height of the toilets on board are:

Queen Elizabeth - 46cm
Queen Mary 2 - 45cm
Queen Victoria - 46cm

Answer

You will have the opportunity to visit a myriad of beautiful and interesting locations. At each port of call, you’ll have the chance to disembark the ship and go ashore to experience your new destination.

How long the ship is in port will vary from cruise to cruise and port to port, however as a guideline, during full-day calls the ship will generally be in port 7.5-11 hours, while half-day calls may be 5-7 hours.

While shore excursions and guided tours are extra, you’ll find they open your eyes to hidden delights, as well as introduce you to lesser-known local delicacies and places of interest. By taking a shore excursion with Cunard, we’ll ensure you won’t miss the ship’s departure at the end of the day

It is your choice whether to take a full-day tour or opt for a half-day tour which will allow time for independent exploration, before heading back to the ship for departure to another wonderful destination.

Shore excursions are subject to availability, so we recommend booking as early as possible through My Cunard to secure a place on the tours of your choice. Or you can of course book your tours once on board, where the shore excursions team will be happy to recommend tours for you.

Answer

Queen Mary 2's dance floor in the Queens Room is the largest dance floor at sea.

The Queens Room dance floor is approximately 117 metres squared (length 13m X width 9m) 

 

On Queen Victoria and Queen Elizabeth the dance floors are:

The Queens Room is approximately 93 metres squared (length 12.88m x width 7.23m)

Hemispheres / The Yacht Club is approximately 35 metres squared (length 6.4m x width 5.48m)

 

Queen Anne's dance floor in the Queens Room is approximately 115 square metres (length 9.7m X width 12.8m).

 

Answer

For queries regarding incorrect charges, overcharges, pre authorisation holds and requests for copies of your on board account, please contact our Customer Contact Centre (local call charges apply).

Answer

Organic Bio Provamel Soya Milk (sweetened or unsweetened Long Life, no calcium), Goat's Milk, Lacto Free Milk, Rice Milk and Unsweetened Almond Milk are all available upon request. These are available as standard on board however please speak to a crew member to ask for these as and when you require them. 

If you require a high quantity of a particular milk, please send us an email to diets.reservations@carnivalukgroup.com at least 8 weeks* prior to departure to ensure your request can be ordered.

*Requests can still be made within 8 weeks, however this request cannot be guaranteed and is subject to availability on board.

Answer

You may keep track of your on board account by visiting the Pursers Office for a print out.

Answer

For the latest information on Cunard Line:

Like us on Facebook - www.facebook.com/cunard 

Tweet us on Twitter- www.twitter.com/cunardline 

Follow us on Instagram - www.instagram.com/cunardline 

Watch us on YouTube: https://www.youtube.com/user/WeAreCunard

Answer

We do not envisage any changes to our published itineraries.

Answer

Please see previous question: "What will happen about passports & immigration in the European countries we visit?".

Answer

Please see previous question: "What will happen about passports & immigration in the European countries we visit?". 

Answer

All ships in the fleet are family friendly. There are no ships which are exclusively for adults.

Answer

Membership of the Cunard World Club is only available to individuals over the age of 18, but any voyages taken by your child will be kept on file. Once they have reached the age of 18, their Cunard World Club membership will show all the previous voyages they have taken and they will receive benefits accordingly.

Answer

Yes, a Concierge Postage Service is available on board.

You are able to send mail (letters and postcards not packages or parcels) from the ship by visiting the Purser's Office and handing your mail over, where it will be stamped with the ship's rubber postage stamp and passed ashore at the earliest opportunity where it will then be sent via standard mail processes to your friends and family back home.

Mail will be taken ashore 2 hours prior to departure, or 3 hours prior to departure when the ship is anchored off shore and a tender operation is in place.

A fixed postal rate will be charged to your on board account for each item sent. The amount of which varies, dependant on the cruise itinerary. Details will be made available to you on board.

Should you have already placed postage stamps on your mail, these will still be collected from The Purser's Office and passed ashore with all other mail. If your mail already has the correct postage on it for the next port of call then it can be either handed into the Purser's Office or placed in the Post Box which is located outside the Golden Lion Pub . Alternatively, standard postal service are available ashore.

For guests in Queens Grill and Princess Grill suites, the ship's Concierge will handle all mail at your request.

Cunard can not be held accountable for any post that is not received or lost.

Answer

Yes - our policies and procedures comply with all applicable ship safety and disability/equality legislation, including the EU Passenger Rights Regulation. We aim to offer our services to all disabled persons or persons with reduced mobility subject to applicable safety requirements and within the parameters of each ship design, port infrastructure and equipment.

Answer

Appropriate clothing or swimwear is required for all guests enjoying the public decks on board. Should you wish to sunbathe topless, we request that this be done on the privacy of your own balcony.

Answer

Stateroom door widths are listed below. Please note that these sizes apply to a majority of staterooms, however some exceptions apply. For specific details, please call our Customer Contact Centre (local call charges apply), or your travel agent.

Queen Elizabeth:

Princess Grill / Standard inside /outside staterooms - 61cm
Queen Grill suite - 87cm
Adapted staterooms -87cm

Queen Mary 2:

Duplexes & Suites - 76cm
Queen Grill suite - 65 cm
Princess Grill - 61 cm
Standard inside / outside stateroom - 61 cm
Adapted stateroom - 81 cm

Queen Victoria:

Standard inside / outside stateroom - 60cm
Princess Grill - 60 cm
Queen Grill suite - 82cm
Adapted stateroom - 85cm

Answer

Queen Victoria, Queen Elizabeth and Queen Anne have a flat bottom and no rise of floor.

Queen Mary 2 is not flat bottomed.

Answer

This is a quiet area located on Deck 3 in between the card room and library where you can read, listen to audio books, play games and do jigsaw puzzles.

Answer

Although we do not have a chapel aboard any of our ships, the Captain or Staff Captain will hold an Ecumenical Service each Sunday. This usually takes place in one of the theatres on board. 

A Catholic Priest will be sailing on board all future Queen Mary 2 cruises. There will also be Catholic and Protestant Priests on board Queen Victoria and Queen Elizabeth during key religious dates and festivals (Christmas & Easter) with services held accordingly.

There are occasions when a priest may also be travelling as a guest on board Queen Elizabeth or Queen Victoria who may offer their services. This would be an independent arrangement therefore cannot be confirmed in advance. Such services if and when available, will be advertised in the daily paper.

A Rabbi is on board for the four main Jewish festivals (Yom Kippur, Rosh Hashanah, Sukkot & Passover)

It is also a common occurrence for guests of the same faith to organise their own services on board, if the numbers are great enough, and this would be coordinated via the pursers desk. Guests will be required to arrange the attendance of clergy/religious representative. 

The above is subject to change.

Answer

It is not possible to hire/purchase binoculars on board.

Answer

When booking directly with Cunard, you can choose our montly payment option as part of the booking process.

If you have already booked, and would like to switch to our montly payment plan, then please contact the Customer Contact Centre (local call charges apply).

Answer

You will receive a notification in advance of payment via email and will also receive a deposit confirmation once payment has been processed.

Answer

If a monthly payment doesn’t go through, you will receive an email notification and the monthly payments will be recalculated based on the number of months remaining prior to balance due. 

Answer

You will receive an email notification and the monthly payments will be recalculated based on the number of months remaining prior to balance due.

Answer

The amount is calculated by taking the total fare and dividing the number of months prior to the final balance due date to define the payment schedule. The payments are shown in the booking confirmation at the time of booking and the following communication during your plan.

Answer

You can opt in anytime up to five months before your holiday begins (approximately two months before balance due).

Answer

Once a pay monthly plan is selected, you will only be able to select a card that does not expire prior to balance due. If a card is lost, you must contact us to register a new card to the plan. Please contact the Customer Contact Centre (local call charges apply).

Answer

No, pay monthly splits the fare equally across the plan.

Answer

We are unable to offer that functionality at this time.

Answer

Yes. Please contact the Customer Contact Centre (local call charges apply) to arrange an alternative payment option. 

Answer

No.

Answer

Please contact the Customer Contact Centre (local call charges apply) to change the date of your monthly payment. 

Answer

We want to give our guests reassurance that should they find a lower price for their holiday within 24 hours of booking we will match it. In these uncertain times we want consumers to know that they can book their Cunard voyage with trust and confidence and then simply relax and look forward to sailing with us.

Answer

We require you to send in the cheaper quote within 24 hours of making your booking.

Your quote must include:

• Ship and departure date/Cruise number
• Fare type
• Stateroom grade
• Date of quote
• Number of guests

If your holiday includes flights, your quote must include the departure airport. Note that you are eligible for Price Promise on our flight inclusive product only, where Cunard are acting as the Tour Operator. If your booked flights are premium cabin flights, your quote must also include this (airline cabin grade).

Answer

Unfortunately we are unable to accept quotes sent in the post.  We require all quotes to be emailed in as we must receive them no later than 24 hours after your booking is made.

Answer

We will need to have received your quote within 24 hours of making your booking with us.

Answer

We are unable to accept hand written quotes as these cannot be validated.

Answer

In order for us to price match, we need a full quotation dated by a travel agent.

Answer

Only as set out in our Booking Conditions. You will have up until 24 hours after you have booked to send in your cheaper quote and apply for Price Promise. Our Booking Conditions, including in relation to cancellation and deposit payments, will still apply once you have booked.

Answer

If it has been accepted, you will receive a new booking confirmation with the adjusted price for your voyage within 48 hours of sending your information to us.

Should we require further information, a member of our team will be in touch within 48 hours of receiving your evidence.

Answer

The price difference will be used to reduce the balance payable for your holiday and will not affect the deposit which has been paid. If you’ve already paid the balance of your holiday, note that you will have the option for a refund of the difference or for it to be allocated as a credit to your on board account.

Answer

Refunds can take up to 10 working days to credit your account, depending on your card provider.

Answer

As you may know, earlier this year we suspended sailings across our fleet, up to and including 1 November 2020 for Queen Mary 2 and Queen Victoria, and 23 November for Queen Elizabeth. We were so sad to disrupt or cancel some of our most popular itineraries.

We have therefore been reviewing our future voyages to understand if any should be replaced by some of those popular itineraries impacted this year.

Consequently, we have taken the difficult decision to cancel sailings on Queen Mary 2 departing between 3 January 2022 and 3 April 2022.

Answer

M202A, M203, M203A, M203B, M203C, M203D, M204, M204A, M204B, M205, M205A, M205B, M206, M206A, M206B, M207, M207A, M207B, M208, M208A, M208B, M208C, M209.

Answer

Queen Mary 2 will embark on a classic 104-night World Voyage from January to April in 2022. Sailing through the Suez Canal and back, she will journey to ports including Dubai, Sri Lanka and Singapore before reaching southeast Australia. The itinerary features overnight stays in Haifa, Dubai, Hong Kong and Sydney, plus a late night departure from Colombo

Voyage highlights include:

• Southampton to Dubai (22nts): Queen Mary 2 travels out to the Far East via the Mediterranean, including a call to Athens (from Piraeus) and an overnight call to Haifa. Having transited the Suez Canal, Queen Mary 2 makes her way to Dubai for an overnight visit.
  
• Dubai to Hong Kong (17nts): The transit between the Gulf and Hong Kong includes calls to Kuala Lumpur (from Port Kelang) and Singapore, before calling at two Vietnamese ports, Phu My and Chan May, offering tours to the Ho Chi Minh City and the historic capital of Hue. The sector ends with an overnight stay in Hong Kong, allowing Guests to spend a day in this highlight city before disembarking.
  
• Hong Kong to Sydney (16nts): Queen Mary 2 then travels southeast via Bitung in Indonesia, before calling to a series of Australian ports including Darwin and Brisbane, before arriving in Sydney.
  
• Sydney to Singapore (16nts): The voyage continues to circle around Australia and calls at Melbourne and Perth (from Freemantle), before returning to southeast Asia and calling at Bali and making a second call to Singapore, this time an overnight stay.
  
• Singapore to Dubai (13nts): Queen Mary 2’s return crossing of the Indian Ocean calls to Penang in Malaysia and Colombo in Sri Lanka, before spending three days in the Arabian Gulf calling to Abu Dhabi, Doha and Dubai.
  
• Dubai to Southampton (20nts): The routing from Dubai to Southampton offers a selection of headline destinations and historic sites, including Muscat in Oman, Petra (from Aqaba), Rome (from Civitavecchia and Lisbon, as well as a Suez Canal transit.
  

Answer

The new voyages will go on sale at 10 am on 28 July 2020 and can be booked online, via our contact centre or with your preferred travel agent.

Answer

On this occasion we are putting the voyages on sale to everyone at the same time, 10 am on 28 July 2020.

Answer

Cunard World Club members will benefit from a 5% saving on the cruise-only element of their fare, when booking their voyage by 31 October 2020.

Answer

All guests booked on one of the cancelled voyages will receive a 125% Future Cruise Credit (FCC) that will be applied to your guest account over the coming weeks. This must be redeemed before 31 December 2021 and can be used against any voyage on sale at the time you make your booking. In addition you can use your FCC to:

• Upgrade an existing booking
• To bring friends and family with you

If these options are not suitable for you then you can request a full refund of the monies paid by completing this web form.

Please note, if your holiday was booked using an existing FCC then you will just receive the value of the FCC and not the incremental 25%.

Answer

Yes, you are able to request a 100% refund by filling in our webform located at  https://www.cunard.com/en-gb/request.

Answer

If you have requested a refund via our online form this will take up to 60 days to process.

Answer

100% of the voyage fare you paid and held as an FCC is protected by ABTA or ATOL (for fly-voyages), so you can be secure in the knowledge that your money is safe under these arrangements.

Answer

Your FCC will automatically be applied to each individual named on the booking in the coming weeks.

Log in to ‘My Account’ on the Cunard website to view your FCC. The value will be displayed at the top of the screen when you are logged in and searching for voyages. If you haven't registered for My Account, you can do so using your Cunard World Club (CWC) membership number.

If your FCC amount does not display, please check that you have linked your FCC to your account by entering your CWC membership number under the My Details section of My Account. 

You can use your FCC to make a new booking for any voyage on sale at that time. You may also use your FCC to upgrade your Cunard fare type or stateroom on an existing booking. 

FCCs that have been accepted by guests following a cruise cancelled by us due to Covid-19 can be redeemed at any time. FCCs offered because of denied boarding, isolation on board or cancellations due to other operational reasons, are offered as a gesture of goodwill and are valid for two years. 

Please refer to your FCC issue correspondence for clarification. For any questions regarding using your FCC online, please see our helpful guide.

Answer

Yes, FCCs will be created for all guests.

Answer

If your FCC has not been created as yet, please contact the Customer Contact Centre (local call charges apply) or your travel agent before making your new booking.

Answer

Full details can be found on our website: https://www.cunard.com/en-gb/contact-us/guide-to-booking-online/using-fcc-online.

Answer

These will be automatically refunded back to you via the card that was used for these purchases.

Please allow up to 60 days for this refund to be processed. 

Answer

We will not be providing any loyalty points for the cancelled voyages, but you will get the loyalty points for the new voyage you book.

Answer

While we are carefully monitoring the global situation posed by the Covid-19 pandemic and adjusting our deployments accordingly, the safety and wellbeing of our crew and guests remain our priority. This cancellation is a result of reviewing our future itineraries to understand if any should be replaced by some of those popular sailings impacted this year. 

Answer

Your Future Cruise Credit will be automatically applied to each individual named on the booking against their Cunard World Club number. Once your FCC is available, you will have until 31 December 2021 to redeem it in full against the cost of a cruise of your choice.

Our suspended itineraries have affected many guests, and adding FCCs to our systems takes time. We ask for your patience while we continue to process these, and apologise for delays.

For more information regarding FCC and our pause in operations, see our dedicated Your Questions Answered page.

Answer

If you have left property on board please complete our email form, selecting 'Lost property' as the topic, on our Contact us page, ensuring that you complete all fields. We will contact you within four to eight weeks to advise whether or not your item has been found.

Please note that due to the volume of lost property, safety and hygienic reasons, only the following items will be returned:

• Jewellery, binoculars or watches (found in stateroom)
• Electrical items including tablets, e-readers, computers, laptops with/without chargers, cameras, camcorders, mobile phones, chargers found with an electrical item
• Handbags (non-hold luggage), clutch bags, purses and wallets (found in stateroom with an identifiable item within)

Passports, unless contacted on the day of departing the ship, will be immediately handed to the relevant Consulate Office.

Where possible items found on board and not traceable to a guest will be landed ashore to potentially be reunited if identified by the owner. All other lost property items will be disposed of on board appropriately, after the end of the voyage.

How long does it take to return lost property?

Depending on the location of the ship and when items are landed ashore, it can take a minimum of eight weeks for our Lost Property team to receive, catalogue and post found items. International postage times may vary. Please note a nominal charge will be made to cover administration and postage costs.

The collection of items in person is available only with a prearranged appointment.

What happens to unclaimed lost property?

Items will be kept for three months after being landed by our shore Lost Property team. If unclaimed, we reserve the right to dispose of or donate the items to approved charities.

Answer

It is mandatory for all UK guests to take out comprehensive travel insurance for their voyage with us. While we hope you never have to use it, the policy will ensure you’re able to relax and enjoy your voyage with the peace of mind that you’re protected should you need it. When travelling with us, your insurance must include medical and repatriation coverage for not less than 2 million GBP minimum, including cover for emergency evacuations and full cover for pre-existing medical conditions in the countries you are due to visit. 

You must also ensure your policy includes cover for travel, cancellation and curtailment and full cover for any and all pre-existing medical conditions worldwide, or as a minimum, in the countries you are due to visit.

Your travel insurance documents will be checked at the terminal and must cover the entire duration of your holiday. Unfortunately, you will be denied boarding, at your own expense, if you don’t have appropriate cover.

Cunard has partnered with Holiday Extras to offer appropriate, comprehensive travel insurance cover for our holidays. To find out more, visit www.holidayextras.com/cunard or phone 0800 093 3070 and quote CUNHX. 

For more information on Cunard's return to sailing, visit our Travel Requirements page.

Answer

Unfortunately, we are unable to accept guests who require oxygen via tank or cylinder or those who require haemodialysis. If you are travelling with CPAP, an oxygen concentrator, mechanical ventilatory support or peritoneal dialysis, you should confirm your fitness to travel on your chosen itinerary with your primary health care provider.

You must also have full travel insurance that covers you for all pre-existing health conditions. If you have any queries or require any additional support, please contact our medical team via email: medical@carnivalukgroup.com.

Guests who have any additional needs that may present a health or safety risk to themselves or others, for example mobility or accessibility requirements, must complete the on board needs questionnaire available on My Cunard after booking.

Answer

Our brochures are available either to order by post (for UK addresses only) or to download as a pdf. For either of these options, please visit our brochure page.

Answer

Rules which kept the cost of calls, messages and internet usage from your mobile phone the same in the EU as it was in the UK, no longer apply to UK mobile operators. 

As such, the availability and pricing of mobile roaming in the EU is a decision for UK operators. You should contact your mobile company to find out about their roaming fees.

For more details on mobile roaming: https://www.gov.uk/guidance/using-your-mobile-in-eu-and-eea-countries

Answer

If you are experiencing symptoms of Covid-19 or test positive in the 3 days prior to embarkation then please declare this to the terminal or check-in staff. We advise you to wear a face mask to the terminal.

The on board medical team will conduct a secondary medical screening, which could involve testing, and will make a final decision as to whether you are fit to travel.

Depending on the timing of your symptoms you may be allowed to embark, but you will need to isolate in your stateroom for your well-being and the well-being of other guests.

It is your responsibility to confirm with your insurance provider that despite your symptoms and Covid-19 diagnosis, your policy is still applicable for this voyage.

If you are not deemed fit to travel then a letter will be provided by the medical team for you to present to your insurance provider. Intercruises will assist with making arrangements to travel home.

Travel insurance is a requirement at the time of sailing and we highly recommend this is arranged at the time of booking your holiday. Please contact your travel insurance provider at your earliest convenience to claim for any associated loss. The booking confirmation issued at the time of booking serves as proof of the holiday cost. We encourage you to keep hold of all booking documentation to assist you with your claim.

If you need any further information, please don’t hesitate to contact us or your travel agent.

Answer

As per our booking conditions, it is mandatory to have travel insurance with Covid-19 cover. Please visit our insurance page for more information.

Answer

See details below of our vaccination policy. For more information, including testing information, visit our Covid-19 and medical requirements page.

Voyages on or after 1 January 2022.

All Cunard voyages on sale do not currently require guests to be vaccinated.

Answer

NHS tests are not recognised for any border entry requirements. Our approved third-party tests will be available to purchase on board (at a cost of $25 per antigen test per person and $35 per PCR test per person).

For details on which ports require testing, see our A-Z list of port entry requirements for our upcoming voyages.

Answer

You may cancel or amend the majority of reserved experiences at no cost online through My Cunard or by phoning our customer contact centre up to 3 days in advance of sailing. There may, however, be shore experiences that are non-refundable or incur a cancellation penalty or have an earlier cancellation deadline; details of this will be contained in the tour description.

Answer

Once on board, if you wish to cancel your shore experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your onboard account and the full amount paid will be refunded to your original credit / debit card.

Answer

Before booking any activity shore experience we strongly recommend that you ensure your travel insurance extends to cover the specified activity. It is your responsibility to obtain adequate insurance.

Answer

Standards of transport vary considerably throughout the world. Air-conditioned coaches are not available in some countries, whilst in others local buses are the best that can be provided. Please also bear in mind that cars, taxis or mini-buses may also be used at some ports where coaches are not available, or are limited. Guests are asked to take care when boarding and disembarking vehicles particularly bearing in mind that some vehicles have high steps.

Answer

Guests wishing to travel together should all meet for the experience together as this will help the shore experience team allocate places in the same vehicle.

Answer

If you test positive for Covid-19 whilst on board, you will need to isolate for your well-being and the well-being of other guests.

We’ll make sure you’re well looked after with full room service, a choice of three meals a day and a complimentary laundry service.

Close contacts of guests who test positive while on board are not required to go into isolation, but additional testing and other protocols, such as mask wearing outside your stateroom, may be recommended.

Any instances of positive tests on board will be managed by our on-board medical teams in conjunction with local port authority / Port Health requirements and protocols to determine the best course of action. The framework of protocols for cruise ships can differ slightly to those on land or to other forms of travel. Some countries may also require guests to isolate ashore.

If your voyage is impacted by Covid-19, you’ll need to contact your travel insurance provider to claim for any associated loss immediately, so they may assist with travel arrangements and open a claim for any associated expenses. We will provide you with complimentary internet and calls to help you with this important step. 

Don’t forget, appropriate travel insurance remains a requirement to travel. Please visit our insurance page to find out more. 

UK resident guests who are in isolation on their return to Southampton will be able to travel home after disembarkation.

You can discover more about how we are evolving our policies and procedures on our medical requirements page.

Answer

To read CLIA's (Cruise Lines International Association's) latest news, please visit the CLIA website.

Answer

Our close relationship with the British monarchy is a key part of our heritage, and we pride ourselves on a history that is closely interwoven with that of the nation. A fitting name for the fourth in a fleet of prestigious queens, Queen Anne was chosen because of the monarch’s many merits. 

 Reigning between the years of 1702 and 1714, in just twelve short years Queen Anne achieved a great deal, including the unification of Great Britain and pushing forward the boundaries of arts and education, enabling great progress and change. An often overlooked and even mistreated sovereign, Queen Anne was indeed an accomplished and dedicated woman. Well-loved by the people, she was an example of true grace and refinement. Two qualities that are emulated by her namesake, our fourth ship. Visit our Behind the name page to read further on the naming of Queen Anne.

Answer

Visit our Queen Anne hub for a detailed overview of Queen Anne.

Answer

Queen Anne's maiden voyage departed Southampton on 3 May 2024. You can view Queen Anne's upcoming voyages here.

Answer

The world’s only true ocean liner remains Queen Mary 2. Queen Anne's nautical design is akin to Queen Elizabeth and Queen Victoria.

Answer

Queen Anne is the 249th ship launched since the company was founded in 1840. Visit our Queen Anne hub page for more details.

Answer

Queen Anne carries up to 2,996 guests, and 1,225 crew. Visit our Queen Anne hub for more details.

Answer

We have collaborated with the very best talent to bring new standard-setting design and considered experiences – combining distinct Cunard signatures and brand-new concepts – to our discerning international guests.

Find out more about Queen Anne's design and other exciting details on our Queen Anne hub.

Answer

Queens Grill	Q1	2
Princess Grill	P1	2
Britannia Club	A1	2
Balcony	Multiple	16
Oceanview	Multiple	6
Inside	Multiple	5

*Please review deck plans for stateroom positioning details on our Queen Anne page.

Answer

There are a variety of berthing options on board, with a maximum of four. Please review deck plans for stateroom positioning details on our Queen Anne page.

Answer

We are pleased to offer two satellite internet plans under our Cunard Guest Wi-Fi service: the Essential plan and the Premium plan.

Both plans are available on all our ships and can be booked prior to sailing on My Cunard* or purchased at any time during your voyage.

*Cunard World Club members with complimentary internet credits can only book internet plans on board, as My Cunard is currently unable to process bookings with credits; the same prices quoted on My Cunard will apply on board.

For full details about our on board internet packages, visit our Staying Connected page.

Answer

Yes, the ship hosts our four signature restaurants that are linked to the accommodation booked for the voyage. Queens Grill, Princess Grill, Britannia Club and Britannia Restaurant serve guests breakfast, lunch and dinner. See our Queen Anne dining page for more details.

Answer

In addition to the Cunard signature restaurants, guests can choose from a wide variety of alternative options throughout the day. Discover alternative dining on Queen Anne.

Answer

The Wellness Café offers healthy options inspired by Mareel Wellness and Beauty. A variety of healthy options are also available in the Artisan's Food Hall, and in all main dining restaurants. 

Discover dining on Queen Anne.

Answer

Yes, six of the alternative eateries on board are near or have dedicated alfresco seating.

Discover dining on Queen Anne.

Answer

Afternoon Tea is served in the Queens Room for all guests daily. Grills guests may take their Afternoon Tea in the Princess Grill restaurant.

Answer

At Cunard we are taking action to protect the environment and invest in our communities and people to deliver positive impact – not just for today, but for the long term. Our sustainability agenda supports the United Nations Sustainable Development Goals.

We’ve invested in a broad range of voluntary energy reduction initiatives including lighting, heating, ventilation, air conditioning, heat recovery technologies, waste processing equipment and water-saving technologies without impacting the guest experience.

All main engines on Queen Anne are fitted with Advanced Air Quality Systems.

Answer

For Britannia guests, there are now three choices of dining time. The Early Dining (6.00pm) and Late Dining (8.30pm) options are ideal for guests who prefer to dine at the same time, same table, with the same dinner companions and service team every evening.

The Open Dining option is available for guests who wish to have flexibility in dining time. Open Dining is available from 6.00pm, with last orders at 9.00pm. Guests can make reservations on board either on the day, or for other days of their voyage.

If you choose Open Dining, there are two options once on board:

Visit the Britannia restaurant in person to request a table, where you can choose to dine with your party or share a table with fellow guests.  During peak times if your requested table size is not available, you will be offered a pager, so you can relax with a pre-dinner drink or perhaps take in some entertainment while you wait.

Alternatively, you can check availability via My Voyage, where you can book in advance or join a live virtual queue and keep track of how many people are ahead of you.

Using My Cunard before you sail.

• To choose your Britannia dining preference before your holiday, simply select your preference from the list under Your dining choice on the My Cunard home page.
• If you wish to dine in one of our alternative venues, you can make reservations from 14 days before you sail in My Cunard.

Reservations

Reservations can be made via our on board digital planner, My Voyage, or by calling 38000. Guests may also dine at any time without a reservation, although there may a wait for a table during busier periods. If a table is not immediately available, guests may be given a pager so they can enjoy a bar or lounge nearby until their table is ready. Guests may also join a virtual queue via My Voyage.

Does my fare type impact my dining choices?

The fare booked with determine priority given to dining preferences.

• Cunard Fare: Priority allocation for dining time and table size.
• Early Saver: Dining time and details confirmed on board.
• Late Saver: Dining time and details confirmed on board.

Will I have the same table and server?

Guests booked on Open Dining will have a different table and service team each evening.

Does Open Dining apply to breakfast and lunch?

Open Dining and the ability to make reservations only applies to dinner. Breakfast and lunch in the Britannia Restaurant will continue to operate a walk-in service.

Am I able to request to join other tables to meet other guests?

Yes. Guests will be able to request a shared table when making a reservation or on arrival.

To find out more about dining at the Britannia Restaurant, please click here.

Answer

As Queen Anne is currently being built, we do not have photos of the obstructed views at present.

On deck 4, some staterooms have views obstructed by lifeboats. Additionally, during Panama Canal transits, some lifeboats on deck 4 are adjacent to the balcony. 

Answer

Yes. Our state-of-the-art gymnasiums are open to all guests and they are fully equipped with all the latest Technogym cardio and weights machines, as well as most of the fitness equipment you would expect to find in your local gym or sports centre. 

You must be over the age of 18 to use the gym without supervision (persons over the age of 16 may use the gym if accompanied by an adult).

Each gym is staffed by trained fitness instructors, who are always on hand to give guidance where needed. Personal trainers are also available to tailor bespoke fitness programmes for you, to help you reach your fitness goals. Personal training sessions, consultations, and fitness classes may be subject to charges.

Please note: We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

Answer

On each Cunard ship, use of the fully-equipped gym and its equipment is free of charge.

We offer a range of fitness classes, such as yoga, spinning, boot camp and stretching, which will incur a small fee, approximately between $12 and $18 per person per class (prices and classes are subject to change). Personal training sessions and consultations are also subject to charges.

All guests can enjoy a dip in the spacious outdoor pools free of charge.

Queen Elizabeth and Queen Victoria also have a complimentary sauna and steam room located in the changing rooms.

 

Thermal suite passes.

Access to the hydrotherapy pool, sauna, steam room and other wellness facilities in the Aqua Therapy Centre will require the purchase of a thermal suite pass. 

Thermal suite passes are available for purchase on the My Cunard portal 180 days before your departure date, and you have up until 3 days before your voyage to place a booking online. You can also book by phoning the customer contact centre or by contacting the Mareel spa reception desk once on board.

A two-hour thermal suite pass for the Aqua Therapy Centre costs from $35.00.

You can book the pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8:00am-10:00am; 10:30am-12:30pm; 1:00pm-3:00pm; 3:30pm-5:30pm; 6:00pm-8:00pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Answer

In the rare and unfortunate event of delayed or mislaid hold luggage, it is your responsibility as the flight passenger to contact the airline directly to register for luggage tracing.

This applies even if Cunard booked the flights on your behalf, as we will not have the baggage locator code you received when checking your bag into the plane’s hold.

To register for luggage tracing, you’ll need to phone the airline’s customer service team or visit their website, where you’ll need to provide:

• Flight booking reference (also called airline locator code) – found on your booking confirmation or on My Cunard (if we arranged your flights)
• Name on the booking
• Baggage locator code – on slip received when checking your bag into the plane’s hold

After registering for luggage tracing, please retain the delayed baggage report number issued by the airline. 

Cunard has no power to prevent any luggage from being delayed by the airline and cannot arrange luggage tracing on your behalf, but we will do our utmost to support any guests experiencing issues. For assistance, you can call Cunard via one of the telephone numbers below (local call charges apply).

• UK: +44 0344 338 8641
• USA: +1 800 728 6273
• Australia: +61 13 24 41
• Germany: +49 040 415 33 555

Answer

Keep your information safe.

To get your holiday off to a flying start, we recommend double-checking you have all the necessary identification and documentation to hand. Ideally, print out copies of your documentation, so you’re well prepared even if you experience issues with electronic devices.

As well as the boarding passes for both your flight and voyage, be sure to keep a note of your flight booking reference, which you can use to access flight updates via the airline’s website. If Cunard booked your flights, we will have emailed you your flight details or you can find them on My Cunard.

When you check in your bags before your flight, you’ll be given a receipt slip with a baggage locator code – keep hold of this until you’ve collected your luggage from Baggage Reclaim at your destination airport.

 

Allow plenty of time.

Even before your voyage embarks, we want you to ease into your holiday without the need to move any faster than your own pace.

If flights weren’t included with your Cunard booking, we recommend that you plan your flight arrival for a day before your voyage embarks.

Ideally, check in online before your arrival at the airport.

Allow plenty of time to reach the airport around two hours before your flight departure time, so you can drop off your bags and have time to relax.

 

Check you’re in compliance with local rules.

In anticipation of your voyage, pay close attention to any Covid-19 protocols in place at both your departure and arrival airports, as well as the rules the airline has in place for during your flight – these may differ from the protocols in place on board the ship.

Pack your bags in line with the allowances and security requirements of the airline, to avoid any awkward surprises or delays when you arrive at the airport.

Answer

Yes, Queen Elizabeth, Queen Mary 2 and Queen Victoria offer single staterooms. Queen Anne does not offer single-occupancy staterooms available.

Queen Elizabeth

Single staterooms are located midships on deck 2 and offer a central location close to many of the most popular public rooms on Queen Elizabeth - including the Royal Court Theatre and Queens Room. There is a choice of Ocean View and an Inside room with the Ocean View rooms offering especially large windows. All offer spacious accommodation for the single traveller and come with oversize single beds.

Queen Mary 2

Single staterooms are located midships on Deck 2 and Deck 3 and consist of 15 oceanview staterooms.

Queen Victoria

The nine single staterooms on Queen Victoria consist of eight Ocean View rooms and one Inside. Each offer spacious and comfortable accommodation for the single traveller and boast single beds with a generous width of 120cm. The Ocean View rooms benefit from especially large windows giving plenty of natural daylight and excellent views of Queen Victoria's many wonderful destinations.

The rooms are centrally located midships on Deck 2 and are amongst the very best located staterooms on Queen Victoria, being so close to the social hub of the ship including the Royal Court Theatre and the Queens Room.

Queen Anne

Queen Anne does not offer single-occupancy staterooms.

Sole occupancy in double staterooms/suites

Alternatively, single guests wishing to travel in a double stateroom can pay the relevant ‘sole occupancy’ supplement, which typically ranges from 175% to 200% of the per person fare (depending upon availability and/or stateroom grade). Please note that ‘sole occupancy’ is limited and subject to availability – and the percentage of the sole occupancy supplement may change without prior notification. Browse our cruises online to view current availability and fares.

Answer

Yes, you can play golf on board. Golf nets are available on board, with Clubs (right and left handed) and balls provided. However, Golf shoes are neither supplied nor recommenede due to the plastic 'grass' used. Gloves are also not provided.

You are welcome to bring your own golfing equipment, but please be aware that this would be included as part of your flight luggage allowance.

 

Golfing Ashore and Experiences

A limited number of golfing shore experiences are available. Where offered, these will be advertised on My Cunard.

Alternatively, we would recommend you arrange golf rounds with a local agent in each destination. Please see the relevant local tourist information website for advice and accurate information.

Equipment will be available for hire at the various golf courses ashore. The charges on these may vary from course to course and are independent from Cunard Line.

Answer

To secure a place for your child or children, please register them via My Cunard in advance of your holiday. 

Around 15 days before departure, you will receive an email containing a link to the Children's Club registration form.

For more details, please visit the Children's Club section.

Answer

We encourage all children to use our fantastic children's facilities, but we are unable to provide one-on-one support or care. If your child requires such assistance, a parent or carer will need to be present with them at all times.

If your child has a disability and would like to take part in our activity programme, please ensure you provide a full account of your child’s needs when registering your child via My Cunard. You will receive an email containing a link to the registration form around 15 days before departure.

Once you are on board, please speak with our Youth Team to arrange a chat with our Youth Manager. We can then do our best to make sure your child has a fun and safe holiday.

Answer

Children of all ages are welcome on our ships, and our dedicated clubs offer tailored activities and entertainment. These include arts and crafts, sporting activities, play areas, computer games and much more. They can make friends with other children at:

• The Play Zone, for 2 to 7 year-olds.
• The Kids' Zone, for 8 to 12 year-olds.
• The Teen Zone, for 13 to 17 year-olds.

Please note that for operational reasons, age groups may occasionally be mixed.

Young children from 6 to 23 months are welcome to join in the fun, with parental supervision. 

Our Youth Team has extensive experience in planning and facilitating a variety of activities for children aged between 2 and 17 years old, and all staff members have had an enhanced DBS check. The Youth Staff will supervise your children, organise events, activities and competitions, and even arrange trips to the theatre or cinema on board. 

 

Registering your children

To make use of the youth facilities on board, you must complete a registration form for your child or children. You can complete this online prior to your voyage via My Cunard.  Around 15 days before departure, you will receive an email containing a link to the registration form.

 

Opening hours

Children’s club operating hours are subject to change, dependent on voyage itinerary, the ship and the seasonal period. Hours will be clearly advertised and made available on board through the ship’s Daily Programme.

 

Security features

Our facilities feature secure entry systems to allow authorised entry only. Children aged 12 years and below are required to be checked in and out of their age-specific club by one of their registered parents/carers. This means that only pre-authorised adults will be able to collect your child/children from the clubs. Please ensure that the parents/carers who are collecting the child/children have their ship ID available for inspection.

Guests under the age of 18 years may not sign children out of the youth facilities.

Answer

As part of the fight against terrorism, international crime and money laundering, regulations in the UK and regulations in the EU require all guests entering or leaving the UK or the European Union with £10,000 or €10,000 or more respectively in cash (or its equivalent in other currencies or easily convertible assets - e.g. bonds, shares, traveller’s cheques etc.) to declare it to the relevant customs authorities of the country which he/she is entering or leaving.

If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply.

Answer

• Queen Mary 2 – Deck 7, Forward view deck plan
• Queen Victoria – Deck 9, Forward view deck plan
• Queen Elizabeth – Deck 9, Forward view deck plan
• Queen Anne – Deck 1, Forward view deck plan

Answer

On all our ships, the Mareel Wellness and Beauty spa is open daily from 8:00am through to 8:00pm while at sea. In port, the hours are 8:00am until 10:00pm.

The gym is typically open daily from 8:00am until 8:00pm.

Note: opening hours will vary on embarkation/disembarkation days.

Answer

You must be over the age of 18 to access the spa facilities and treatments. 

We offer salon services for children over the age of 13 when accompanied by an adult over 18.

The gym may be used by persons over 16 years old, provided they are accompanied by an adult over 18.

Answer

As you would expect, our spas and salons only use the most lavish beauty products to keep you looking and feeling your best.

The products utilised in our spas include:

• Voya
• Environ
• Shankara
• Red Flower
• Luzern

The products utilised in our salons include:

• Kerastase
• Delilah Make Up
• Youngblood
• Margaret Dabbs
• Brickell Men’s

After your appointment is complete you have the option of continuing the benefits of your treatment at home, as all these products are available for purchase on board. 

Answer

With Cunard, you can travel the world looking effortlessly well-groomed and beautifully polished by taking advantage of the barber services and salon treatments available on board via Mareel Wellness and Beauty.

You’ll be able to indulge in professional hair styling (colouring, waxing or conditioning), nourish your nails with a pedicure, feel rejuvenated with a beauty treatment, or simply book a barber for a quick trim.

Pre-voyage bookings will open on My Cunard 180 days before your departure date and you have up until 3 days before your voyage to place a booking online. You can also book on board. 

For more information, please visit our Mareel Wellness and Beauty pages.

Answer

We are delighted to introduce Mareel Wellness and Beauty, a holistic wellness and beauty experience that combines Cunard’s expertise in luxury ocean travel with a full range of bespoke and exclusive spa, beauty and fitness services.  

 

On board Queen Victoria, Queen Elizabeth and Queen Mary 2

Facilities on board vary slightly between ships, but should include:

• An indulgent thermal area that offers a variety of heated rooms, including saunas, steam rooms, experience showers, heated beds, and hydro pools.
• Comfortable, fully equipped spa treatment rooms, including a couples’ room, where you can indulge in massages, treatments and facials.
• A luxurious full-service salon with a wide range of hair and nail services, as well as a professional gentleman’s barber.
• A state-of-the-art gym with cardio and weight machines, plus free weights and a full range of studio classes. Personal trainers are also available to help you achieve your goals.

 

On board Queen Anne

Queen Anne includes many much-loved features from Mareel Wellness and Beauty shared with her sister ships, along with several new additions. 

For more details, explore our Queen Anne Wellness and Beauty section.

Answer

Access to the extensive range of salon and beauty services and holistic treatments in the Mareel spa on board is charged at an additional cost to your voyage fare.

For full details of the spa services and prices on board, please visit My Cunard (log in using your cruise booking reference).

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Answer

Salon treatments

Most of our salon treatments, hair services, and manicures are available, as you will be able to move in your wheelchair in this area, and we can adapt most of the treatments to suit you. Pedicures would not be able to be performed if you cannot move from your wheelchair.

Spa treatments

Reflexology can be enjoyed, as you may remain seated in your wheelchair for the treatment. Please note that, unfortunately, it is not possible to provide our guests confined to a wheelchair with assistance getting onto the treatment room beds. However, you are welcome to bring a carer with you for assistance.

Fitness classes

We are unable to offer fitness classes to guests confined to a wheelchair or to those with limited vision.

Thermal suite

Queen Victoria – There is disabled access to Aqua Therapy Centre. Unfortunately, there is no access to the hydro pool, as a hoist system is not available.

Queen Elizabeth – Unfortunately, we are unable to offer access to the Aqua Therapy Centre to guests confined to a wheelchair or who use service animals.

Queen Mary 2 – There is disabled access to Aqua Therapy Centre. A carer would be granted free access to the Aqua Therapy Centre when accompanying a wheelchair-using guest who has purchased a spa package; the carer would not be eligible to enjoy the benefits of the package. It is not possible for us to assist any wheelchair users wishing to get onto the loungers. For the aqua therapy pool, an ADA pool hoist is available, and the spa attendants are fully trained in using the hoist to assist guests.

Queen Anne – Visit our Wellness and beauty on Queen Anne page for details of the spa facilities on board. Accessibility details to be confirmed.

Answer

Queen Anne.

Queen Anne features a steam room, Himalayan salt sauna, dry sauna and cold room. Further details are to be confirmed.

Queen Mary 2.

Steam and sauna rooms are part of the spa; access to the spa incurs a charge. Both facilities are unisex.

Queen Victoria & Queen Elizabeth.

There are separate saunas situated in the male and female changing rooms of the spa that are complimentary and do not need to be booked. The steam rooms are part of the spa; access to the spa incurs a charge. The steam rooms are unisex.

Answer

A bathing suit is required; a robe, towels and slippers are provided.

 

Relaxation lounge.

Our relaxation lounge is the place to lie back and relax, whilst you read your favourite book or sip a cool drink.

 

Aqua therapy pool.

Let the pure liquid power of moving water in our massage pool dissolve your stress and strains, with neck and back jet massage, cascading waterfall shower and reflexology basins available.

 

Aromatic steam room.

Breathe deeply and soak in the benefits of penetrating steam infused with pure plant essences in our temperature-regulated aromatic steam room.

 

Finnish sauna.

Enjoy the health benefits of nurturing heat.

Our traditional Finnish sauna is lined with aromatic Nordic cedar and heated by a hidden stove. Promotes increased circulation relaxes muscles and soothes aches.

 

Sensory showers.

Cool off with an invigorating overhead spray and water jet shower.

Enjoy cool fog with a crisp scent and cool blue fibre-optic light or unwind with a warm tropical rain shower infused with exotic natural aromas.

Answer

A two-hour thermal suite pass for the Aqua Therapy Centre costs $49 for Queen Elizabeth and Queen Victoria, and $59 on Queen Mary 2 and Queen Anne.

You can book your pass online before your voyage using My Cunard, then choose your desired two-hour slot once on board (8-10am; 10am-12pm; 12-2pm; 2-4pm; 4-6pm; 6-8pm).

Stop by before breakfast, unwind after lunch, or freshen up before some evening entertainment – the choice is yours.

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Answer

Mareel Massage.

Stimulate circulation and soothe tight muscles with our signature full-body massage, where our gifted therapists adapt their technique to your particular needs and preferences.

Aroma Stone Therapy.

Induce instant relaxation with the weight and radiant heat of smooth basalt stones combined with soothing essential oils to penetrate muscle tissue without overheating.

Bamboo Massage.

Release the build-up of tightness with a blissfully meticulous massage that gets right into the heart of tension. Soaked in oils, bamboo canes are rolled on the body to profoundly address knots and pressure points.

R3 Pain Management Therapy.

Based on the principles of Cryotherapy, a combination of hot and cold treatments stimulates and increases blood circulation. A targeted salt stone massage leaves a light, healing mineral veil on the skin whilst a warming balm and cooling seaweed mask reduce inflammation for dynamic pain relief.

Thai Herbal Poultice Massage.

Discover soothing relief with a rhythmic massage of heated poultices, fragrant with medicinal herbs. Targeted Shiatsu pressure points and energy centres alleviate tension and powerfully relax the muscles.

Deep Tissue Muscle Massage.

Vigorously alleviate sore areas by stimulating blood flow. Prolonged muscle tension is dissolved, helping to release stress, replacing it with a soothing sense of balance.

Swedish Massage.

Sweeping movements and soothing essential oils relax, restore and release muscular tension. Muscles are left feeling stretched, whilst the lymphatic system is re-energised and circulation is improved.

 

For further information, please read our other massage FAQs: How long does each massage take? or What should I wear to my massage?

Answer

Massage sessions last for either 50, 75 or 90 minutes. Certain massage treatments have limited session length options available.

Mareel Massage 50 or 75 minutes

Aroma Stone Therapy 50, 75 or 90 minutes

Bamboo Massage 50, 75 or 90 minutes

R3 Pain Management Therapy 90 minutes

Thai Herbal Poultice Massage 75 or 90 minutes

Deep Tissue Muscle Massage 50, 75 or 90 minutes

Swedish Massage 50, 75 or 90 minutes

 

Click here for a description of each massage available on board.

Answer

We recommend that you wear loose, comfortable clothes that make it easy to dress and undress.  For treatments or services that need you to be clothed, shorts and a t-shirt or fitness wear are ideal.

Certain massages involve the application of essential oils, heated poultices or other skin treatments – for such treatments, your massage therapist will ask you to undress to your comfort level. Ultimately, your level of dress is your choice.

We suggest leaving valuables – including watches and jewellery – in your stateroom, not your locker.

Answer

Yes, you can book treatments for two.

Enjoy a relaxing massage with your partner – or bring a friend or family member.

To book, log in to My Cunard (online bookings available from 180 days before your voyage) or visit the Mareel Wellness and Beauty spa on board.

Answer

Ocean Odyssey is our range of luxurious skin treatments and massages that use marine-based products, such as iodine-rich Bladderwrack algae, sea salt exfoliants and mineral-packed clay, to cleanse impurities, alleviate stress and leave you feeling revitalised and refreshed.

Our Ocean Odyssey treatments can be booked individually or grouped together into a signature journey, tailored to your skin’s specific needs. For the ultimate experience, delve into our ‘Taste of the Ocean’ by combining all services:

• Pro-Collagen Marine Facial
• Sea Soothing Scalp Massage
• Seaweed Massage
• Restorative Salt Stone Massage

Answer

As part of our Ocean Odyssey range of marine-based treatments, we offer a 50-minute Pro-Collagen Marine Facial, which tackles fine lines and wrinkles with Padina Pavonica and Red Coral.

In addition, we have a range of clinically proven technology facials by Elemis that utilise a Biotec machine to increase the skin’s natural cellular energy. These treatments are split into those that provide anti-ageing benefits, such as reducing wrinkles and firming skin, and skin solution facials for soothing sensitive skin, renewing radiance, or controlling blemishes.

Also on offer are Elemis touch facials, which use touch as a diagnostic tool and a method for prepping the skin to receive actives. Treatments include Elemis Dynamic Resurfacing Precision Peel, Elemis Superfood Pro-Radiance, and Elemis High Performance Skin Energiser for Men.

For more details, please take a look at our facial treatments page

Answer

We do!

Our High Performance Skin Energiser for Men, which lasts 50 minutes, is tailored to men’s skin needs and includes a hard-working facial for ageing, dehydrated skin, and tired eyes. Steam and extractions decongest and maximise cell regeneration, multi-dynamic facial massage sequences boost circulation, whilst scalp and foot massage provide deep relaxation.

We also offer Pro-Collagen Grooming Treatment with shave, as part of our expert barber services. This 55-minute signature grooming treatment smoothes the skin with a youth-enhancing shave, an anti-ageing mini facial, and luxurious face, scalp, hand and arm massages, to leave you looking and feeling revitalised.

Finally, our Elemis Biotec Super-Charger for Men is an anti-ageing facial that utilises Elemis’ globally renowned hands-on treatments to soften and prep the skin to receive actives. Product is applied using a combination of ancient and modern massage techniques from around the world.

Answer

Our specialist spa offers an Elemis Biotec Sensitive Skin Soother, as part of our range of Elemis skin solution facials. The Elemis Biotec technology facials are safe and effective aesthetic treatments which aim to revitalise the appearance of skin within minutes, utilising the pioneering Biotec machine to increase the skin’s natural cellular energy. Complimentary consultations are available to see if this treatment is right for you.

Answer

For full details of the spa services and prices on board, please visit My Cunard (log in using your cruise booking reference).

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Answer

No, they are simply suitable for two people, whether that’s a partner, friend or family member.

Answer

Our safe and effective aesthetic treatments aim to revitalise the appearance in minutes, with little to no downtime. Come in for a complimentary consultation, after which a price will be given.

• Dysport® wrinkle treatments
• Restylane® dermal filler treatments
• Thermage® skin tightening treatments
• Microneedling treatments

Answer

The aesthetic rejuvenation procedures available in the on board spa are suitable for guests aged 18 and over, but our staff will determine if the treatment is right for you after a consultation.  

Answer

Nourishing therapies that relax the body and rejuvenate the skin whilst soothing the mind.

• Feel refreshed after the full-body exfoliation of an Intensely Cleansing Salt Scrub
• Invigorate and detoxify yourself with a Thousand Flower Detox Wrap
• Hydrate and heal thirsty skin with a Body Nectar Nourishing Wrap
• Increase smoothness and definition with an Ionithermie Cellulite Reduction Treatment or a Leg Revitalising Treatment

Answer

Prices for body therapy treatments in the spa on board your ship vary, depending on the type and duration of the body treatment.

For full details of the spa services and prices on board, please visit My Cunard (log in using your cruise booking reference).

Please note: all prices quoted are in US dollars (USD $), which is the currency used on board all our ships.

Answer

Acupuncture is an alternative form of physical therapy treatment, originating in ancient China. Fine needles are inserted into the skin at targeted anatomical points in the body to provide therapeutic or preventative treatment.

The insertion of these needles stimulates nerves under the skin and in the muscles, so it is often used to treat chronic pain and headaches. Traditional acupuncture is based on the belief that the treatment is restoring the correct flow of Qi or “life force” throughout the body.

Answer

Acupuncture is useful in healing musculoskeletal pain, arthritis, migraines, tension headaches, asthma, tendonitis and fatigue. For best results, a series of treatments is advised.

Answer

Acupuncture is not supposed to hurt. The needles are very thin and are used at targeted anatomical points in the body, so insertion usually causes little discomfort. A mild tingling or a dull ache may be felt after the needles have been inserted to the correct depth, but most people would describe the sensation as relaxing or even energising.

You should not experience any significant pain; if you do, inform the treatment staff immediately. 

Answer

Like many other cruise lines, Cunard has a practice of levying service charges to guests on top of the price of a voyage to provide flexibility to guests, fairness to crew members and a greater level of transparency. Guests are free to adjust the amount based on their personal preferences once on board at the Purser's Office. Click here for details of our current service charges.

Answer

You are eligible for our stateroom upgrade programme if you meet all the requirements below:

• you have booked a fare that qualifies for the Cunard Upgrade programme
• you are the lead guest
  
• you are aged 18 or over
• you have paid your balance in full 
• you have not opted out of receiving pre-cruise communications

If eligible, you will receive an invite to this upgrade offer approximately 80 days prior to your cruise departure.  

Most voyages will be included in the upgrade programme, but Cunard reserves the right to exclude voyages for commercial reasons.

If you meet all the eligibility requirements but still cannot access the upgrade offering website, please call our Customer Contact Centre (local call charges apply) and choose the “Cunard Upgrade programme" option.

Answer

No. We will automatically allocate you an upgraded stateroom if your upgrade offer is accepted.

If you have already selected or have been allocated a stateroom number, there is no guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative statement in the original grade booked.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Answer

Yes, if you have already booked an accessible/wheelchair stateroom we will only upgrade you if an accessible stateroom is available at your chosen higher stateroom grade.

Answer

No. We can’t guarantee a specific stateroom location within the upgraded category. However, you will receive all amenities associated with the upgraded stateroom.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Answer

Each upgrade offer is considered individually. That means we can’t guarantee that all (or any) reservations travelling together will be upgraded. Even if all your group's reservations are upgraded, we can’t promise that the upgraded staterooms will be close together.

Answer

Yes, you can place upgrade offers on multiple stateroom types, but cannot offer on an individual stateroom type more than once.

Answer

You can cancel or modify your upgrade offer up until the time the offer is accepted and your stateroom has been upgraded.

Once your offer has been accepted and your stateroom has been upgraded you are unable to cancel or modify your offer.

Answer

Your upgrade offer can be accepted anytime from the moment it is submitted.

We will endeavour to tell guests at least 7 days prior to the cruise departure if they have been successful. However, in exceptional circumstances, we reserve the right to upgrade guests up until 1 day prior to departure.

We will automatically allocate you an upgraded stateroom if your upgrade offer is accepted.

If you have already selected or have been allocated a stateroom number there is no guarantee this stateroom will be available once your upgrade offer is accepted. If this is the case you will be allocated an alternative stateroom in the original grade booked.

Cunard Upgrade may not be suitable for you if you have selected a particular stateroom because it has certain features or is in a particular location on board.

Answer

You will receive an email approximately 6 days before your sail date to let you know that your upgrade offer was unsuccessful. You won’t be charged any additional amount, and you’ll stay in the stateroom you originally booked.

Answer

Yes, any amount you upgrade offer for an upgrade is in addition to the cost of your original booking.

Answer

Future Cruise Credit (FCC) that can be applied as a payment can be used on your upgrade. When you make your upgrade offer, you can request that your payment be made with your FCC.

Please check the terms of your FCC to ensure it can be used as payment. For more information, please read our guide to booking with FCC online.

Answer

Payment must be received within 72 hours of your upgrade offer being accepted, you will receive an email confirming your offer has been accepted and a booking confirmation showing your outstanding balance. In exceptional circumstances, we may accept an upgrade within 7 days and in these instances, we will require immediate payment.

Answer

The amount is per guest for the entire duration of the voyage. Upgrade offers are based on two guests per stateroom.

Answer

All upgrades are based on two guests sharing a stateroom.  

If you are travelling solo you will pay 200% of the offer you make. 

If there are more than two people in your stateroom only the first two guests will pay for the upgrade.

Answer

After booking your voyage, you may be given the option of placing an offer on an accommodation upgrade through our Cunard Upgrade programme.

If you’re eligible, you’ll be sent an email from us to access the Cunard Upgrade website. Once you’re there, simply choose an accommodation upgrade from the list provided, and make us an offer of how much you’d be happy to pay to upgrade to that stateroom or suite.

Your booking will be automatically updated once we’ve accepted your offer.

Answer

We now have an exciting new photography service on board Queen Mary 2 and Queen Elizabeth and Queen Victoria, capturing unseen images of the ship and incorporating new photography locations. Check the Daily Programme for the daily locations.

Answer

Absolutely, our professional on board photographers offer a range of stunning photo opportunities to capture your Cunard experience. Your images can be viewed and ordered in the Photo Gallery in a choice of print sizes and settings.

Answer

Please send details of the query to sales@tempest-travel.com along with the following information. The partner, Tempest Travel Photography, will liaise via the Contact Centre or directly with the guest (whichever option is preferred)

• Guest name & ID
• Cruise code (if applicable)
• Phone / Email

*note: DVDs will not be supplied on board.

Answer

Yes, it will be possible to book a private shoot during your voyage. Visit the photo gallery to book a convenient time and to discuss your photography requirements. Choose from a range of on board locations or an iconic ships back drop to your image.

Answer

Before, during and after your ceremony, the Photography team will engage with you to understand your requirements. There are various ceremony/special events packages to choose from and we will listen to your ideas and guide you to the package that best suits your needs. There will be a range of items for both you and your guests to purchase.

Please contact Ceremonies@carnivalukgroup.com for more information.

Answer

It is currently not possible to purchase/order photos after the voyage.

Answer

Due to the differing of technical equipment and staff specialising in this skill across the Cunard fleet, we are currently unable to guarantee the availability of videography services for your celebration. Please enquire onboard for more information.

For more information about our celebration photography services, please see our Celebrations at Sea section.

Answer

Our Wedding and commitment ceremony packages offers everything you need for your dream Celebration at Sea. Mouth-watering menus. A well-travelled wine list. Buttonholes and bouquets from our on board florist. We’ll even throw in a dedicated Cunard ceremonies specialist to oversee every detail, so you can savour every moment of your day, and the days that surround it.

Your Cunard Wedding and Commitment Ceremony Packages - from $3,600

• Up to 10 guests
• An elegant ceremony venue
• Priority check-in, when embarking in Southampton
• Two floral arrangements for the ceremony room, plus a bouquet and a buttonhole
• A ceremony conducted by the Captain or deputy Captain
• Traditional ceremony music
• A commemorative ceremony certificate signed by the Captain
• A bottle of Laurent-Perrier La Cuvée Brut NV champagne
• Two-tier cake
• Couples breakfast in bed
• Complimentary dinner for two at the steakhouse
• Meeting with the on board photographer
• A dedicated on board ceremony specialist
• A Cunard bellhop to escort the bride to the ceremony room
• Outfit pressing for the happy couple

 

Please note for Weddings only: in addition to the above package, a Marriage Licence fee of $935 is required for couples who wish to host their wedding on board. If you would like to bring more than 10 guests, there will be an additional charge of $120 per group of 10. Ceremonies on Queen Anne start from US$4600

 

Your wedding voyage

Available on most voyages of seven nights or more, book your special event on Queen Mary 2, Queen Victoria, Queen Elizabeth and Queen Anne. Each of our ships have a range of different venues that can be used to host your big day, from the glittering Yacht Club to the more intimate Admiral’s Lounge. You’ll also find a variety of accommodation types, so all your guests can be catered for however they’d prefer.

Ceremonies can be arranged on days at sea either at 11.00am or 3.30pm. If you have more than 20 guests attending, we ask that you reserve the 11.00am ceremony.

For more information, please see our Celebrations at Sea section.

Answer

Our Packages offer everything you need for your dream Celebration at Sea. Mouth-watering menus. A well-travelled wine list. Buttonholes and bouquets from our on board florist. We’ll even throw in a dedicated Cunard Ceremonies Specialist to oversee every detail, so you can savour every moment of your day, and the days that surround it.

Cunard Renewal of Vows Package - from $999

• Up to 10 guests
• Vow renewal ceremony conducted by the Captain or deputy Captain
• Bouquet
• Buttonhole
• Laurent-Perrier La Cuvee champagne toast for up to four guests
• Commemorative champagne flutes
• Photographer attendance
• Dinner for two at the steakhouse
• Couple’s breakfast in bed
• Commemorative certificate signed by the Captain
• Traditional ceremony music
• Services of the on board ceremony planner
• Services of a Cunard Ceremonies Specialist
• Priority check-in (for the couple, when embarking in Southampton)

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Answer

Cunard Engagement Package - US$599

• Photographer present
• Private planning meeting with Cunard Ceremonies Specialist
• A bottle of Laurent-Perrier La Cuvee champagne to toast your engagement
• Chocolate covered strawberries in your suite or stateroom after the proposal
• An 8”x10” framed engagement photo
• Four 6”x8” photos of the proposal
• Champagne breakfast in bed the morning after your engagement
• Speciality dinner for two at the steakhouse
• 10% discount on jewellery on board
• £100 credit to a wedding at sea with Cunard

For any Ceremonies bookings, only the Ceremonies team can take the payments.

Answer

We offer a host of additional extras to ensure your day is as bespoke as you are. Choose from:

• Floral Package - £150
• Pianist to play live - £150
• Bespoke Shore Experience – TBC
• Commemorative champagne flutes - £50
• Soloist for an hour - £200
• Two-piece band - £200
• Private gifting retail experience - £100
• Ice sculpture for reception - £200

Answer

From the moment you get in touch to start planning your big day, a Cunard Ceremonies Specialist will be there to offer their help and expertise every step of the way. Whether you want to get in touch to talk flower arrangements, you’ve had some ideas about the music, or perhaps you’d like to know more about something special to do in port, they’re on hand to make things easy for you.

Before you step onto your ship, your Ceremonies Specialist will have been in touch with the Wedding Planner on board. From booking venues to finalising dinner plans, all the arrangements will already have been made shoreside but, on board, the Wedding Planner will take over the reins. You’ll be invited to meet them shortly after embarkation, and they will be there throughout, to help make sure the event goes exactly how you wish.

Answer

We’re so happy to be a part of your special day and can’t wait to start putting together the perfect wedding for you. Here’s everything you need to know about what comes next.

• Choose a voyage* to get married on
• Talk to a Cunard Ceremonies Specialist to book
• Pay a 25% deposit
• Four months before - we’ll send you a Ceremony Booking Form to complete
• Four months before - you’ll receive your Notice of Intended Marriage to complete and return within 14 days, along with your photo ID and other relevant paperwork. If you book a wedding with Cunard later than four months away, we’ll send your Notice of Intended Marriage document straight away. **
• 3 months - the final payment of the balance is due.
• 1-2 months before - your dedicated Cunard Ceremonies Specialist with touch base with you to confirm final touches and answer any queries you may have.
• Embarkation day - board your Cunard Queen and meet with the on board Wedding Planner.

*Voyage must be 7 nights or more

** If either you or your partner are divorced, widowed, or have changed your name, you’ll need to send us a copy of the final divorce decree, death certificate, or deed poll. These documents must be in English or translated into English by an approved translator.

Answer

A wedding with Cunard means someone else looking after all the finer details. It means White Star Service throughout, leaving you to simply savour every minute of the day.

What that day could look like . . .

8.30am – wake up to a breakfast in bed you’ve ordered the night before, delivered straight to your suite or stateroom.

9.15am – enjoy a leisurely shower, complete with luxury Penhaligon’s toiletries, leaving you feeling fresh and ready for the day.

9.55am – make your way to Mareel Wellness and Beauty, where stylists wait to polish your look. Perhaps a shape-up of your beard, or an elaborate up-do for long hair. Make up, manicures, and pedicures are all available here too.

12noon – why not order a little something from the room service menu for lunch?

2pm – it’s time to get dressed and take care of all the finishing touches.

3.20pm –arrive at the ceremony room, perhaps escorted by a white-gloved bellhop.

3.30pm – the main event: Say I Do.

4.15pm – smile back at the faces of loved ones as they shower you in confetti*

4.30pm – a toast to the bride and groom, complemented by canapés.

4.45pm – cut the cake.

5pm – relax and mingle with your guests against the backdrop of melodies courtesy of our resident pianist.

7pm – gather for an exquisite meal at the Steakhouse

9pm – the night is yours. The sophisticated Commodore Club. The glittering casino. A first dance in the Queens room. The upbeat soundtrack at the nightclub. End the night in any space that calls, before returning to your suite or stateroom to a freshly turned-down bed.

 

*confetti must be biodegradable

Answer

The Cunard Upgrade programme gives you the opportunity to upgrade to a higher-grade stateroom at a price you are willing to pay. Once all upgrade offers have been considered and assigned, complimentary upgrades will be reviewed and guests who have booked a Cunard Fare will be given first priority for these. 

Answer

On Queen Anne, all obstructed view balcony staterooms are on deck 4, either midships or mid forward. 

Similar to our other ships, the view from these staterooms is partially obstructed by lifeboats.

Answer

We can accommodate the following allergies and dietary requests, provided you inform our Customer Contact Centre at the time of booking. After booking online, please phone us on 0344 338 8641 as soon as possible, and no later than three days prior to travel.

Allergies:

• Celery
• Cereals containing gluten
• Crustaceans
• Eggs
• Fish
• Lupin
• Milk
• Molluscs
• Mustard
• Peanuts
• Sesame
• Soybeans
• Sulphur dioxide and sulphites
• Tree nuts

Special diets and intolerances:

• Baby food (inform us of this no later than eight weeks before you sail)
• Diabetic
• Gluten free
• Halal
• Kosher (inform us of this no later than 10 weeks before you sail)
• Lactose intolerant/dairy free
• Low/no fat
• Low/no salt
• Low cholesterol
• Soft food/puree

Vegetarian and vegan diets are catered for as standard across our fleet in all restaurants. You only need to tell us about these specific requirements if you’ve booked a fly-cruise with a flight that includes a meal, so we can ensure the airline caters for you.

For any dietary requirement/allergies not listed above, please contact our Customer Contact Centre on 0344 338 8641 as early as possible before your departure date.

We will investigate further and respond (typically within five days) once we understand if we can accommodate the request.

Answer

Guests with allergies or dietary requirements will need to pre-order all meals in main dining rooms and alternative dining restaurants to ensure we can make the necessary preparations to accommodate you (this does not include those with a vegetarian/vegan diet, as these options will always be available).

During meal service, you will be provided with the next day's menus so you can browse your options. Inform your waiter of your meal choices for the next day and they can make your pre-order.

If you do not eat at the restaurant you will be dining at the following day, your menus will be sent to your stateroom for you to complete. We ask that you complete your menu selections by these times: 

• Breakfast and lunch: submit by 2pm to pre-order for the next day.
• Dinner: submit by 10am to pre-order for the same day.

Please write your stateroom number on the menu and return it to the location detailed on it.

Answer

If you have registered your dietary requirements over the phone with the Customer Contact Centre when booking or within the appropriate time before sailing, then your allergy/dietary requirements can be accommodated. We still ask that you bring up your allergy/dietary requirements during the meeting/phone call with the Head Waiter on the first day of your cruise.

If you have failed to phone the Customer Contact Centre before sailing to register your allergy/dietary requirements, please do provide details of your allergy/dietary requirements during the meeting/phone call with the Head Waiter on the first day of your cruise, but there is no guarantee that your requirements can be met.

Answer

Our menus only highlight food options that are vegetarian, vegan, and gluten free. They will not highlight all 14 major allergens.

When you dine in the main dining restaurant, you will be given the next day’s menus showing you your available choices. The waiter can then take your pre-order with your dining choices for the next day. 

In the buffet restaurants on board, there will always be a crew member on hand to advise regarding allergens and there is signage above the serving stations when food contains allergens.

We do not detail allergies within drinks; therefore, this should be discussed on board when meeting with the Food & Beverage team. You should also discuss this with the waiter when ordering drinks.

Answer

We have a fully operational medical centre that is equipped to treat any dietary-related incidents, including anaphylactic shock.

Answer

Please inform our Customer Contact Centre of any special dietary requirements or food allergies by phone on 0344 338 8641, either when booking or as soon as possible before your sailing date, and we'll take care of you.

To help our chefs prepare your meals in a timely and safe manner according to your dietary needs, you'll be provided with menus in advance for pre-ordering.

Vegetarian and vegan options are available as standard across our fleet in all restaurants. You only need to tell us about vegetarian or vegan requirements if you’ve booked a flight through Cunard that includes a meal, so we can ensure the airline caters to you.

Find out more about dietary requirements on board.

Answer

Full World Voyages with Cunard are up to three months in length, and at the time of writing cost as little as £11,499 per person for a Britannia Inside stateroom. Aside from Full World Voyages, we also have World Voyage sectors, pieces of a full world cruise sold individually, so you can sail on a shorter holiday with a lower price.  View all Full World Voyages and sectors currently on sale for current prices.

Prices change frequently and will vary on the cruise, your stateroom grade, and whether you choose our Early Saver, Late Saver or Cunard Fare. Early and Late Savers are restricted to certain booking periods but will save you on cost, whereas the Cunard Fare gives you several valuable booking benefits. You can learn more about our different fare types and their benefits on our fares page.

Whatever you decide, your cruise fare includes dining in your stateroom restaurant, round the clock room service, entertainment and activities, plus our daily Afternoon Tea and use of our gym facilities, pools, and children’s clubs. You can see the full list of inclusions, and items/experiences not included, on our 'What's included' webpage.

Answer

At the time of writing, a Full World Voyage with Cunard will last 107-116 nights, as your Cunard Queen takes a full circumnavigation of the globe from Southampton, New York or Hamburg. However, we also offer World Voyage sectors, which are smaller ‘pieces’ of a Full World Voyage, so you can join your ship for a shorter journey. For example, join Queen Mary 2 in Singapore and disembark in Fremantle, or join Queen Anne in San Francisco and disembark in Hong Kong. View all World Voyages currently on sale to find an itinerary to suit your schedule.

Answer

A world cruise will require several documents, including visa, vaccination certificates and insurance, plus a versatile suitcase with everything you might need. Fortunately, we have a handy online guide to help you through your preparations.

Answer

As pioneers of the World Voyage, we certainly think so! Exploring the world by ship is unlike any other mode of travel, giving you access to sights and wonders that flying or travelling by road cannot offer. Cruising also gives you the luxury of going to sleep only to wake up in your next destination; no connections or weary travelling required. If you travel on a Full World Voyage, you will be sailing roundtrip; with no flights, your luggage allowance is as large as you need it to be (as long as each item is below 23kg). And speaking of luggage, perhaps one of our favourite things about cruising is that you can see dozens of destinations and only unpack once for your entire voyage!

Plus, with Cunard, you have access to additional Full World Voyage benefits on selected cruises, and everything else that makes a Cunard voyage so special, including White Star Service, fine dining, world-class entertainment and a world of wellness at sea.

Answer

You can spend your on board credit in a variety of ways, including:

• Alternative Dining at The Steakhouse at The Verandah or the various alternative dining options offered throughout their voyage on the Lido Deck​
• Aji Wa, Tramonto, Sir Samuel’s & Aranya restaurants on board Queen Anne
• Champagne Afternoon Tea and/or Champagne breakfast in bed​
• Our many bars on board​
• Speciality Coffee​
• Mareel spa & salon treatments and services
• Harper’s Bazaar wellness treatments on board Queen Anne
• ​Cocktail making masterclasses ranging from a masterclass on how to mix our Cunard Gins through to recreating cocktails from our Commodore Cocktails Menu
• Whisky Tasting
• Art Gallery
• Wellness classes (yoga, pilates, personal training)
• Watercolour classes
• Shore Experiences
• Private Theatre Box (Queen Victoria and Queen Elizabeth only) Includes finger desserts, champagne cocktails in a private lounge, followed by chocolates and Champagne during the performance
• Cunard Wine Academy (QM2 only):​
  • WSET (on selected voyages)
  • Tutored Wine Tasting
  • Lunch & Learn
  • Fine Wine Seminars
• Photography – including exclusive photo shoots on board
• On board retail outlets featuring many iconic brands
• Internet packages
• Laundry & dry cleaning
• Hotel & dining service charges 
• Wellness classes (yoga, pilates, personal training)
• Gift items such as Celebration Packages, flowers and cakes 

​On board credit can only be used once on board and not prior to embarkation.

Answer

If you want to extend your holiday and spend a few days exploring Seattle before or after your Alaska voyage, why not book one of our hotel packages and stay in one of our specially selected Seattle hotels? 

All packages include accommodation, breakfast (unless otherwise stated), group transfers between airport, ship, and hotel, local taxis and service charges, luggage porterage, and the services of a local Cunard representative.

We offer packages for the following hotels in Seattle:

• Fairmont Olympic Hotel
• Hilton Motif Seattle Hotel

Located in downtown Seattle, both hotels are less than a 10-minute drive from Bell Street cruise terminal and around a 15-minute drive from Smith Cove cruise terminal. 

To add a hotel stay to your cruise booking please use the option found during online checkout on some voyages on our website or call our Customer Contact Centre on 0344 338 8641.

For more information about our Seattle hotel partners, please visit our hotels page.

Answer

You can book a kennel by calling our Customer Contact Centre or by emailing kennels@cunard.com Please note, kennels can only be booked on selected Transatlantic Crossings, and you will need to have a valid cruise booking in order to reserve a kennel space for your pet. 

Answer

We can supply food for your pet from an approved list of UK-based pet food suppliers, included in the price you pay for your kennel booking. If no brand on our list is suitable, we are happy for you to bring your own pet food on board.

Answer

Ahead of sailing we’ll ask you to select your pet’s choice of food from a list of pet food brands we offer on board. You can also order items such as chicken, rice, broth, and vegetables, on request once on board. Please feel free to also bring treats for your pets to enjoy, should you wish.

Answer

Owing to the size of our kennels, we can only accommodate dogs that are 27 inches or less in height, and 34 inches or less in length in each kennel. If your pet exceeds 34 inches in length then you will need to book two lower kennels.

For this reason, we are unable to accommodate the following breeds of dog: 

• Afghan
• Curly Coated Retriever
• Bloodhound
• Gordon Setter
• Borzoi (Russian Wolfhound)
• Great Dane 
• Briard 
• Greyhound
• Irish Wolfhound
• Irish Setter
• Mastiff
• Deerhound
• New Foundland
• Doberman
• Pyrenees
• St. Bernard
• Saluki
• Weimaraner 
• Bull Mastiff 
• Malamute

In addition, dogs prohibited by the UK Pet Travel Scheme are not permitted on board. These breeds currently include: 

• XL bully
• Pit Bull Terrier
• Japanese Tosa
• Dogo Argentino 
• Fila Braziliero
• Any mix of breed which includes these breeds

Answer

Queen Mary 2 has 24 kennels. 

Answer

Queen Mary 2 offers 12 upper and 12 lower kennels. Kennel sizes are as follows:

Lower kennels - Six x H 36" D 35.5" W 30" and six x H 36" D 35" W 30"

Upper Kennels – Six x H 27" D 35.5" W 30" and six x H 27" D 35" W 30"

Answer

Yes, the following height and weight restrictions apply to our kennels:

Upper Kennels – appropriate for pets of 25 lbs or less

Lower Kennels – appropriate for pets of 25.1 lbs or more

Maximum pet length (measuring from the tip of the nose to the base of tail) is 34 inches per kennel. Two kennels may be opened up to accommodate pets of up to 59 inches (both kennels will be charged individually).

Maximum pet height for all kennels is 27 inches. Measurement is from the top of the pet’s shoulder to the floor.

Answer

Yes, cats and dogs sailing on our ships will require a pet passport to travel. Don’t worry, we’ll be in touch with all the necessary paperwork and requirements for your voyage, at least five months ahead of sailing. An AHC Health Certificate in lieu of a passport is also accepted.

Answer

With the exception of assistance dogs, such as seeing eye dogs, pets are only permitted in the kennels and their dedicated deck space for the duration of the voyage.

Answer

There are no veterinary services on board Queen Mary 2.

Answer

In the extremely rare event that the ship’s emergency alarm bells sound, you will be allowed to collect your pet and escort it to your designated muster station. Each pet is also issued with a lifejacket.

Answer

You may walk or feed your pet on board, or our Kennel Master can take care of this for you.

Answer

Our kennels open several times a day to allow guests to spend time with their pet(s) on board. Exact kennel opening times will be confirmed on board but, to give you an illustration, kennels usually open:

• 8:00 AM to 10:00 AM
• 11:00 AM to 12:00 PM
• 3:00 PM to 6:00 PM
• 8:00 PM to 8:30 PM

 Please note, only guests sailing with their pet will be permitted access to the kennels. 

Answer

You will need to check with your airline what their policy is on pets. 

Answer

We cannot accommodate pets on Cunard coach transfers. For independent transfers, please check with your coach provider what their policy is on pets.

Answer

We are happy to accommodate service animals and assistance dogs on board our ships. If based in the UK, please email accessibility@carnivalukgroup.com to discuss your requirements. If based in the US, please email accessoffice@cunard.com.